Hotlink Postpaid Device Contract

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• What is a Hotlink Postpaid Device Contract?

  The Hotlink Postpaid Normal Device Contract lets you get a wide range of phones below the recommended retail price and enjoy the flexibility of paying only for your mobile plan each month. No monthly device payments—just a simple upfront cost for the phone, and you're all set! Plus, enjoy exclusive postpaid perks with Hotlink Rewards, including app-only deals and vouchers.

• How does a postpaid plan with a phone work?

  Here’s how it works:

  • Service & Device Bundle: Get a wide range of phones below the recommended retail price.
  • Monthly Bill: You will be billed at the end of each cycle for your postpaid plan and device.
  • Payment Options: Pay online, via banking, or through auto-debit.
  • Commitment Period: Typically 12, 24, or 36 months.
  • Credit Check: Required for approval.

   

  Example:

  Item	Amount	Remark
  Device Upfront Payment	RM99 (one-time)	Non-refundable
  Device Advance Payment	RM240 (one-time)	RM10 monthly bill waiver (RM240 ÷ 24 months)
  Plan Monthly Payment	RM75 (24 months)	RM75 plan – RM10 rebate

• What do I need to pay to sign up for the Hotlink Postpaid Device Contract?

  Under the Hotlink Postpaid Normal Device Contract, you are generally required to pay:

  1. Device Price (Device Upfront Payment): Starting from as low as RM0 (this price is lower than the recommended retail price).
  2. Device Advance Payment: A refundable deposit credited back over your contract term (12, 24, or 36 months).
  3. Refundable Deposit: For foreigners, a refundable deposit of RM150 may be applicable when signing up for a new line with a device, in addition to the device price and device advance payment.

• What is Device Price (Device Upfront Payment)?

  The Device Upfront Payment is the one-time amount you pay to own your device outright under our Normal Device Contract. This payment:

  • Reduces the total device cost (vs. paying the full recommended retail price)
  • Is paired with your chosen Hotlink rate plan for ongoing service
  • Varies by device model and plan

• What is Device Advance Payment (DAP), and why might I need to pay it?

  The Device Advance Payment (DAP) is collected as a token of your commitment, and it will be fully refunded to you as monthly bill rebates over your contract period.
  
  Example: A RM240 DAP on a 24-month plan = RM10 will be credited monthly to your bill.

• How do I pay my postpaid phone plan bill?

  You can pay your Hotlink Postpaid bill through:

  • Hotlink App or Hotlink Self-Serve Portal
  • Online banking (all major Malaysian banks)
  • Auto-debit, set up via the Hotlink app or Self-Serve Portal

  
  Visit the Bill Payment FAQ page for more details.

• How do I get a phone with a Hotlink Postpaid Normal Device Contract?

  Signing up is easy! Choose your preferred channel:
  You can sign up at any Maxis Store, selected Hotlink dealers, or make things easier by purchasing through the Hotlink Online Store.
  
  In-store: Visit any Maxis Store nationwide for hands-on help
  
  Online: Hotlink Online Store
  

  1. Pick your preferred phone model, rate plan, and contract duration, then click ‘Add to cart’.
  2. Complete the validation via TAC and click ‘Checkout’ to enter your personal and delivery/collection details.
  3. Acknowledge the terms and conditions, make your payment, and you're done!

• I am a foreigner working in Malaysia, can I sign up for the Hotlink Postpaid Normal Device Contract?

  Yes, if you meet our credit policy and have a valid passport. A refundable deposit may be required, depending on your customer status with Maxis. Promotions may have different terms and conditions. Applications will be subject to review and approval.

• What happens if I want to terminate my Hotlink Postpaid Normal Device Contract early?

  If you terminate your contract early, you can own the device by covering the remaining monthly savings you received. The amount depends on the device upfront payment that you have already paid. There are no additional penalties or hidden fees.
  
  Please refer to the link for more details.