Normal Device Contract– FAQ

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• What do I need to pay for under Normal Device Contracting?

  Generally, the following are the charges applicable for Normal Device Contract,

  1. Device Price from as low as RM0 (this price is lower than recommended retail price) and
  2. Device Advance Payment (if applicable).
  3. For foreigner, other than device price and device advance payment, refundable deposit of up to RM150 may be applicable.

• I am a foreigner working in Malaysia, can I sign up for normal device contract?

  A foreigner working in Malaysia who meets our credit policy and owns a valid passport may apply. Refundable deposit for device may be applicable depending on your customer status with Maxis. Terms and conditions for promotions may vary. Applications will be subject to review and approval.

• Where can I sign up Normal Device Contract?

  You may get a phone on Normal Device Contract at Maxis Store nationwide and Maxis Online Store.

  Tips:

  1. Go to the phone section of https://www.hotlink.com.my/en/products/postpaid/,
  2. Select your preferred phone model to find out the various package under different program and
  3. Select where to buy & choose your preferred location/ channel.

• Why is the need to pay for Device Advance Payment?

  We are collecting Device Advance Payment as a token of your commitment. The amount will be refunded to you in via bill over:

  • 6 months for 12-month contract
  • 12 months for 24-month contract
  • 18 months for 36-month contract

• I got my advance payment refund the first month, but how come i did not see the refund for 2nd month reflected in my statement?

  This may be due to status of your account not meeting the refund criteria at the point of bill run. Please give us a call if this happen and we will investigate for you.