Hotlink Prepaid Discontinuation of Reward Points - FAQ

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• What are the changes to Hotlink Rewards?

  All Hotlink Rewards internet passes and daily reward points claim page will no longer be available from 21 November 2022.   

• When will the change and new features take effect?

  We are working to get the NEW Hotlink Rewards ready for you from 21st November 2022 and should be updated on your Hotlink app, look out for updates on Google Play Store/ Apple App store

• What happens to the reward points that I’ve claimed before 21st November?

  You can continue to use your reward points collected to download deals on the Hotlink app.  

• What happens to the Rewards Internet Passes that I’ve redeemed with my reward points before 21st November?

  You may continue to utilize any Rewards Internet passes that you have redeemed before 21st November, until its quota is fully used, or the pass expires.

• What if I don’t have any reward points and would like to download deals on Hotlink app from 21 November onwards?

  We apologies for the inconvenience you may experience. The new app deployment will start from 21st Nov onwards and may take some days to reach out to all Hotlink app users. Please look out for the latest version of Hotlink app on Google Play Store or Apple App Store to continue enjoying Hotlink Reward deals and more.

• Why are Hotlink Reward internet passes and daily reward points claim page being discontinued?

  At Hotlink, we strive to continuously provide you with improved experience and therefore we are making changes to Hotlink Rewards to serve you better. The NEW Hotlink Rewards is designed to give you more value for money rewards and new features, which include internet passes

• What are the NEW Hotlink Rewards about?

  We aim to bring you a better experience with more value for money rewards and exciting new features which include getting rewarded for your Internet Pass purchases.

• How do I enjoy the NEW Hotlink Rewards?

  Simply update your Hotlink app to version 5.6 to start enjoying your new rewards.

• What happens if I don’t update my Hotlink app?

  Unfortunately, the new Hotlink Rewards benefits and features are only available on Hotlink app version 5.6, and any previous app version will not be able to enjoy the new benefits.