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Frequently Asked Questions

Hotlink Prepaid Discontinuation of Reward Points - FAQ

  • All Hotlink Rewards internet passes and daily reward points claim page will no longer be available from 21 November 2022.   

  • We are working to get the NEW Hotlink Rewards ready for you from 21st November 2022 and should be updated on your Hotlink app, look out for updates on Google Play Store/ Apple App store

  • You can continue to use your reward points collected to download deals on the Hotlink app.  

  • You may continue to utilize any Rewards Internet passes that you have redeemed before 21st November, until its quota is fully used, or the pass expires.

  • We apologies for the inconvenience you may experience. The new app deployment will start from 21st Nov onwards and may take some days to reach out to all Hotlink app users. Please look out for the latest version of Hotlink app on Google Play Store or Apple App Store to continue enjoying Hotlink Reward deals and more.

  • At Hotlink, we strive to continuously provide you with improved experience and therefore we are making changes to Hotlink Rewards to serve you better. The NEW Hotlink Rewards is designed to give you more value for money rewards and new features, which include internet passes

  • We aim to bring you a better experience with more value for money rewards and exciting new features which include getting rewarded for your Internet Pass purchases.

  • Simply update your Hotlink app to version 5.6 to start enjoying your new rewards.

  • Unfortunately, the new Hotlink Rewards benefits and features are only available on Hotlink app version 5.6, and any previous app version will not be able to enjoy the new benefits.

Don’t miss out on the fun with Hotlink.

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Contact Hotlink Customer Service