Frequently Asked Questions
HOTLINK POSTPAID REWARDS - FAQ
The new Hotlink Postpaid Rewards lets you enjoy various types of rewards via the Hotlink app which includes: -
- getting Hotlink Reward Voucher(s) every month provided you meet the eligibility criteria.
- downloading deals for free
Simply update your Hotlink app to version 5.6 via Google Play store or Apple App store to start enjoying your new rewards.
You will earn Hotlink Reward Voucher every month based on your Hotlink Postpaid plan. The Hotlink Reward Voucher will be given to you at the beginning of your billing cycle every month if you are eligible.
- have an active Hotlink Postpaid account/line except Hotlink Postpaid with Fibre 99, Hotlink Postpaid and Fibre 99 (30Mbps) and Hotlink Prepaid;
- have a Hotlink Postpaid account is 3 months tenure or older; and
- have logged in to Hotlink app at least one (1) time within tenure
Please refer to table below for the eligible tiers
Tier Eligible Mobile Internet Pass Amount 1 RM 30 – RM 39.99 2 RM 40 – RM 59.99 3 RM 60 and above
The value of Hotlink Reward Voucher increases incrementally following the tiers based on the Hotlink Postpaid plans which you subscribed to. A higher value of Hotlink Postpaid Plans will receive Hotlink Reward Vouchers of greater value.
You may receive any one or more of the following voucher type subject to their respective availability at the beginning of your billing cycle: -
- Free mobile internet.
- Discount on mobile internet pass; and/or
- Special merchant deals.
All Hotlink Reward Voucher will be awarded via the Hotlink app. You must download and login to the latest Hotlink app version 5.6 to receive any Hotlink Reward Voucher.
You can only access your Hotlink Reward Vouchers via Hotlink app. Go to ‘Rewards’ tab, click on ‘My Vouchers’ to view and use your available vouchers.
- Only one (1) Hotlink Reward Voucher can be applied in each purchase transaction.
- All Hotlink Reward Vouchers are not stackable with other vouchers and cannot be used in conjunction with other discounts, privileges, or promotional offers, unless otherwise specified by Maxis.
- Hotlink Reward Vouchers earned are not transferable to any person or entity and cannot be exchanged for cash.
You can download your preferred deals on the latest version of the Hotlink app for FREE.
Each Hotlink deal will have its distinctive terms as indicated on the respective deal page on Hotlink app.
Unfortunately, if you’re on any Hotlink app version below 5.6, you won’t be able to enjoy the new Hotlink Postpaid Rewards.
Need to get in touch with us?
Contact Hotlink Customer Service