FAQ - Maxis Lifestyle

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• What is Maxis Lifestyle?

  Maxis Lifestyle (previously known as Maxis TV) offers subscription to video, music and gaming contents for all Maxis and Hotlink customers.
  
  How it works:

  • For Postpaid Users (Maxis & Hotlink): Subscriptions are added to your monthly bill via Pay with Maxis or Pay with Hotlink
  • For Prepaid (Hotlink) Users: Costs are deducted directly from your Hotlink credit balance via Pay with Hotlink.
    

• How do I access and subscribe to Maxis Lifestyle?

  Should you wish to subscribe to content (s) offered in Maxis Lifestyle, simply click the human icon button at right on top of Maxis Lifestyle portal to login with Maxis ID or your mobile number.

  Access Options:

  • Maxis/Hotlink App: Open the app → Go to the Home tab and tap “Lifestyle”
  • Web Browser: Visit https://lifestyle.maxis.com.my.
  • Maxis/Hotlink Website: Go to the official website → Click “Lifestyle” at the top menu. Choose your preferred content from “Discover More with Maxis, for a redirection to Maxis Lifestyle portal.

  
  Subscription Steps:

  1. Log In:
     1. Click the profile icon (top-right corner of the Maxis Lifestyle portal).
     2. Use your Maxis ID or mobile number to log in.
  2. Choose Content:
     1. Browse and select your preferred video, music, or gaming subscription.
  3. Confirm Payment:
     1. Postpaid: Charges appear on your next bill.
     2. Prepaid (Hotlink): Deducted from your credit balance.
        

• What’s the difference if I subscribe directly from content providers?

  With Maxis Lifestyle, you get exclusive Super Streamer Add-Ons that include unlimited streaming data (subject to Fair Usage Policy) for popular platforms.

  Key Benefits of Maxis Lifestyle:

  1. Unlimited Streaming Data:
     • Watch VIU, iQIYI, sooka, or CMGO without using your regular data quota.
     • Note: Speeds are uncapped (full 4G/5G), but hotspot sharing is not allowed.
  2. Auto-Renewal:
     • Add-Ons renew automatically every 30 days for uninterrupted streaming.
  3. Pricing:
     • RM9.90/month: VIU, iQIYI, CMGO.
     • RM15/month: sooka.

  
  Direct Subscriptions (Without Maxis Lifestyle):

  • No unlimited data: Streams use your regular data quota.
  • No auto-renewal: Manual renewal required.

  
  Why Choose Maxis Lifestyle?

  • Cost-effective: Avoid data overages while binge-watching.
  • Convenience: Add-Ons auto-renew and appear on your Maxis/Hotlink bill.

• I have logged in to Maxis Lifestyle portal with my Maxis mobile number, however I do not see the option to subscribe to Super Streamer Add-On. How do I subscribe to it?

  The most likely reason why the option to subscribe to Super Streamer Add-On passes is not visible for you is you are not on the eligible plan.

  The Super Streamer is only visible if you’re on an eligible plan:

  • Maxis Postpaid: Available for Maxis Postpaid plans only (not for legacy mobile plans, Home Fibre &Wireless Broadband).
  • Hotlink: Accessible for all Hotlink Prepaid & Postpaid plans.

  
  You may keep your current plan and subscribe to any pass at Recommended Retail Price (RRP), which is of the same price as subscription from content providers directly via their website or app.

  If you wish to subscribe to Super Streamer Add-On, change your current plan to the “Eligible Plan” mentioned above; then, the Super Stream Add-On option will be reflected in Maxis Lifestyle portal once you have changed to the eligible plan(s).
  

• What’s the difference between Super Streamer Passes and the other options which I see on Maxis Lifestyle portal?

  Super Streamer Passes

  • Unlimited Data: Stream VIU, iQIYI, sooka, or CMGO without using your regular data.
  • Lower Price: Discounted compared to buying directly from content providers.
  • Eligibility: Only available on selected Maxis/Hotlink plans.

  
  Standard Auto-Renewal Passes

  • Same Price: Matches the cost of subscribing directly via the content provider’s app/website.
  • Auto-Renewal:
    • Renews automatically every 30 days.
    • You’ll get a reminder 3 days before renewal.

  
  To manage your subscriptions anytime, just go to Maxis Lifestyle Portal → Manage Subscriptions.

  Choose Super Streamer to save money and enjoy uninterrupted streaming with unlimited data.
  

• I am not a Maxis user; however, I am interested in subscribing to the passes available on Maxis Lifestyle. How do I go about it?

  We’re sorry, but Maxis Lifestyle is currently exclusive to Maxis and Hotlink mobile subscribers.

  Eligibility:

  • Available for: Maxis Postpaid, Hotlink Prepaid, and Hotlink Unlimited users.
  • Not available for: Non-Maxis users or Maxis Home Fibre-only customers.

  
  Interested?

  • Explore Maxis/Hotlink plans and switch to enjoy:
    • Exclusive streaming deals (like Super Streamer Passes).
    • Auto-renewal for hassle-free access.
      

• Do I have other payment method options apart from Pay with Maxis/ Hotlink for Maxis Lifestyle?

  We are sorry as it is only available with Pay with Maxis/ Hotlink for now.
  

• Can I purchase multiple passes from Maxis Lifestyle?

  You can purchase multiple passes from different providers but not from the same content provider. Stacking of passes from the same content provider is not allowed.

• Which quota will be drawn when I stream content from Maxis Lifestyle?

  Super Streamer Add-Ons

  • Unlimited Streaming Data:
    • Stream VIU, iQIYI, sooka, or CMGO without using your regular data.
    • Uses a dedicated data pool exclusively for the selected platform.

  
  Other Passes (Auto-Renewal)

  • Data Source:
    • Extra quota (if included with the pass) is used first.
    • Once extra quota is exhausted, data is deducted from your main plan’s allowance.
      Example: If you buy a X pass with 10GB extra data:
      • First 10GB → Deducted from the X pass quota.
      • After 10GB → Uses your regular plan data.

  
  Key Takeaways:

  • Super Streamer: No impact on your main data.
  • Other Passes: Check if they include extra data to avoid using your plan’s allowance.