FAQ - Maxis Lifestyle

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• What is Maxis Lifestyle?

  Maxis Lifestyle (previously known as Maxis TV) offers subscription to video, music and gaming contents for all Maxis and Hotlink customers via "Pay with Maxis" and "Pay with Hotlink" payment method.

  For Postpaid subscriber, your content subscription will be billed in your next bill and for Prepaid subscriber, it will be deducted from your available Hotlink credit.
  

• How do I access and subscribe to Maxis Lifestyle?

  There are three (3) options:

  1. From Maxis/ Hotlink app, at HOME page, in between your service and account, you will get to see “Lifestyle” along with “Pay Bill”, “Devices” and “Roaming”. Click “Lifestyle” and you will be redirected to Maxis Lifestyle portal.
  2. Go to your browser, copy and paste ( https://lifestyle.maxis.com.my/ ) and go.
  3. From official Hotlink or Maxis website, you will see “Lifestyle” option on top of the website, simply click “Lifestyle” for a redirection to Maxis Lifestyle portal

  Should you wish to subscribe to content (s) offered in Maxis Lifestyle, simply click the human icon button at right on top of Maxis Lifestyle portal to login with Maxis ID or your mobile number.

• What’s the difference if I subscribe directly from content providers (e.g. Sooka, Viu, and iQiyi) than through Maxis Lifestyle portal?

  With Maxis Lifestyle, you’ll get to enjoy our latest Super Streamer Passes (one-time passes) that come with unlimited stream data*. Super Streamer Passes are as follow: 
  

  Eligible Plan	sooka	iQIYI	Viu
  Maxis Postpaid Maxis Unlimited Postpaid Maxis Family Plan Hotlink Postpaid Hotlink Prepaid with Monthly Mobile Internet Pass more than RM25	Super Streamer Pass for sooka @ RM9.90/30 days	Super Streamer Pass for iQIYI @ RM9.90/30 days	Super Streamer Pass for Viu @ RM9.90/30 days
  Hotlink Prepaid Unlimited with Monthly Mobile Internet Pass RM85	Super Streamer Pass for sooka @ RM0.00/30 days

  *The passes come with unlimited data with Fair Usage Policy.

• I have logged in to Maxis Lifestyle portal with my Maxis mobile number, however I do not see the option to subscribe to Super Streamer Pass. How do I subscribe to it?

  The most likely reason why the option to subscribe to Super Streamer passes is not visible for you is you are not on the eligible plan.

  You may keep your current plan and subscribe to any pass at Recommended RetailPrice (RRP), which is of the same price as subscription from content providers directly via their website or app.

  If you wish to subscribe to Super Streamer Pass, change your current plan to the “Eligible Plan” mentioned above; then, the Super Stream Pass’ option will be reflected in Maxis Lifestyle portal once you have changed to the eligible plan(s).
  

• What’s the difference between Super Streamer Passes and the other options which I see on Maxis Lifestyle portal?

  Super Streamer Pass is a one-time pass with unlimited data and the price is lower than RRP. While the other options that you see are auto-renewal pass meant for all Maxis and Hotlink customers and it is the same price as per content providers’ own offering.

  One-time pass will end by the day 30^th and you will be notified 3 days before its expiry. Should you wish to continue, do just buy the same pass again.

  Auto-renewal pass will be renewed automatically after day 30^th. And you will be notified 3 days before its renewal and once the renewal is successful. Should you wish to cancel, manage your subscription through Maxis Lifestyle portal.

• I am not a Maxis user; however, I am interested in subscribing to the passes available on Maxis Lifestyle. How do I go about it?

  We are sorry as it is only offered to Maxis and Hotlink subscribers only* for now. Visit www.maxis.com.my to learn more about our packages, so that you may subscribe to Maxis Lifestyle.

  *If you are a Maxis Home Fibre only user, you are also not able to subscribe to Maxis Lifestyle.
  

• Do I have other payment method options apart from Pay with Maxis/ Hotlink for Maxis Lifestyle?

  We are sorry as it is only available with Pay with Maxis/ Hotlink for now.

• Can I purchase multiple passes from Maxis Lifestyle?

  You can purchase multiple passes from different providers but not from the same content provider. Stacking of passes from the same content provider is not allowed.

• Which quota will be drawn when I stream content from Maxis Lifestyle?

  Super Streamer Pass – will be drawn from additional unlimited data specific meant for streaming of the respective content (s) only.

  Data usage of other passes will be used from the quota of your rate plan base, or the additional quota given by the pass. If an additional quota is given with the streaming pass, then data usage will be drawn from the additional quota followed by quota from your plan.