Frequently Asked Questions
Hotlink Postpaid East Coast & East Malaysia
Hotlink Postpaid East Coast & East Malaysia (ECEM) offers provides more value for Hotlink Postpaid 60 & Hotlink Postpaid 70. These offers are only applicable for Hotlink Postpaid 60 & 70 registrations performed at Maxis stores in East Coast (Kelantan, Terengganu, and Pahang) & East Malaysia (Sarawak, Sabah & Labuan) regions only.
Below table summarizes what you’ll get with this offer: -
Rate Plan East Coast East Malaysia Hotlink Postpaid 60
- Monthly Bill Rebate of RM10 for 12 Months
- Monthly Bill Rebate of RM20 as long as you stay active on Hotlink Postpaid 60
Hotlink Postpaid 70
- Monthly Bill Rebate of RM10 for 12 Months
- Monthly Bill Rebate of RM10 as long as you stay active on Hotlink Postpaid 70
- Unlimited 5G Internet for 24 Months*
*The Fair Usage Policy of the Unlimited 5G Internet is capped at 1,000GB/month
East Coast – 19 March 2023 until further notice
East Malaysia – 11 October 2023 until 31 December 2023
This offer is open to all existing or new Maxis/ Hotlink customers who are: -
- Malaysian or non-Malaysian aged 18 years old and above
- Registering a new* Hotlink Postpaid 60/ 70 at Maxis stores in ECEM region under Hotlink Individual or Business Individual account
*New – register for a new number, change from existing Hotlink Prepaid to Hotlink Postpaid, change from other local providers (port-in) & change from current Hotlink Postpaid 30/ 40
Hotlink Postpaid 60 Hotlink Postpaid 70 Monthly Commitment
(before bill rebate, exclusive of 6% SST)
RM60/month RM70/month 4G-supported plan Yes Yes 5G-supported plan No Yes Pre-allocated Quota 50GB/month 70GB (4G/5G)/month
35GB (5G only)/month
High-speed Internet for all usage Yes Yes Unlimited Call & SMS Yes Yes
For each of new Hotlink Postpaid line, you are required to pay either one of the below:
Malaysian with MyKad (NRIC) Non-Malaysian with Passport RM30 will be charged as an advance payment. The advance payment will be used to offset against the first month’s invoice and any extra will be carried forward to the following month. A deposit of RM150. The deposit will be refunded upon closure of your Hotlink Postpaid account.
NOTE – if you are converting to Hotlink Postpaid from Hotlink Prepaid and you have a credit balance, you will still need to pay either one of the above. And the credit balance will be reflected in your first bill
The monthly bill rebate shall be credited into your Hotlink Postpaid monthly bill, deducting your monthly commitment fee while unlimited 5G internet allows you to enjoy 5G quota unlimitedly on Hotlink Postpaid 70*
*The Fair Usage Policy of the Unlimited 5G Internet is capped at 1,000GB/month. For more info on 5G, click HERE
This offer is only applicable for Hotlink Postpaid 60 / 70 and if you have met the criteria. If yes, you will be able to enjoy this offer for all your Hotlink Postpaid 60 / 70 lines. Kindly take note that the total lines for Hotlink Postpaid per NRIC/ Passport is five (5).
You are welcome to enjoy this offer. Simply walk into your nearest Maxis store in ECEM and upgrade your plan to Hotlink Postpaid 60 or 70.
If you are using Hotlink Postpaid 60, you may upgrade to Hotlink Postpaid 70 to enjoy this offer. However, if you are on Hotlink Postpaid 60/ 70 and wish to stay on the current rate plan, we are sorry that this offer is only for new registration, port-in or change from Hotlink Prepaid / Hotlink Postpaid 30 and 40 to Hotlink Postpaid 60/70.
When your line is barred, the rebate will continue to be reflected in your bill, but you will not be able to use your internet.
When your line is suspended, your service and other benefit (s) will also be suspended. This will continue for the remaining balance once your line has been reactivated.
East Coast – RM50/month* for Hotlink Postpaid 60 and RM60/month* for Hotlink Postpaid 70.
East Malaysia – RM40/month* for Hotlink Postpaid 60 and RM50/month* for the first 6 months and RM60/month* subsequently for Hotlink Postpaid 70.
*This fee is excluding the 6% of service tax.
Your monthly commitment fee and rebate given will be prorated on the first month.
No, you will not be contracted with this offer.
Yes, however we are sorry that the rebate that you are enjoying will be forfeited but if you are on Hotlink Postpaid 70, the unlimited 5G internet will continue up to 24 months.
We are sorry that the rebate and unlimited 5G internet will be forfeited.
We are sorry that you are terminating your service for some reason. Yes, you can, and all the benefit (s) will be forfeited.
Need to get in touch with us?
Contact Hotlink Customer Service