Hotlink Postpaid Loyalty Bonus

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• What is the Hotlink Postpaid Loyalty Bonus and how does it work?

  As a Hotlink Postpaid subscriber, you will receive an additional FREE monthly high-speed data every month (Loyalty Bonus Mobile Internet) as a reward under Hotlink Postpaid Loyalty Bonus program after you have reached more than 6 months of tenure ship. The Loyalty Bonus Mobile Internet will be activated automatically for you within 30 days on month 7 or 8. The Loyalty Bonus Mobile Internet will be refreshed on every billing cycle date, and you will continue to enjoy it every month if your service remains active within Hotlink Postpaid plans. The reward shall be allocated accordingly based on the following rate plans:

  Hotlink Postpaid Plan(s)	Loyalty Bonus
  Hotlink Postpaid 50	Additional 50GB(4G/5G) + 50GB(5G) mobile internet data
  Hotlink Postpaid 75	Additional 70GB(4G/5G) + 70GB(5G) mobile internet data

• What is the order of quota to be used when I receive the Loyalty Bonus Mobile Internet?

  The order of the quota that you will use is as follows:

  1. Experiential Passes (Unlimited music/Unlimited chat)
  2. Time-based Passes (Daily, 14 days, or monthly passes)
  3. Rewards Passes
  4. Hotlink Postpaid Free Data Pass
  5. Loyalty Bonus Mobile Internet
  6. Rate Plan Base Data

• What happens if I finish the Loyalty Bonus Mobile Internet quota before the end of my bill cycle?

  Once you have depleted the Hotlink Postpaid Loyalty Bonus quota, you will revert to using your base plan quota, and the bonus data will be refreshed again on your next billing cycle date.

• I am an existing Hotlink Postpaid 30, 60, or 70 user, will I still get to enjoy my loyalty quota?

  Yes, you will continue to enjoy your loyalty quota allocated for Hotlink Postpaid 30, Hotlink Postpaid 60, and Hotlink Postpaid 70.

• I am an existing Hotlink Postpaid 30 user and I am currently enjoying a 5GB loyalty bonus. Will my quota now be 2GB (4G/5G) and 2GB (5G)?

  No, for existing Hotlink Postpaid 30 customers, you will still enjoy 5GB of the loyalty quota. The 2GB (4G/5G) and 2GB (5G) are only applicable for new sign-ups of Hotlink Postpaid 30.

• Where do I see the Loyalty Bonus Mobile Internet and its details?

  On your Hotlink app, go to the Data Pool page and you will see the Hotlink Postpaid Loyalty Free Pass details and expiry date.

• What happens if I don’t finish my Loyalty Bonus Mobile Internet, can I carry the remaining data forward?

  No, your Hotlink Postpaid Loyalty Bonus will be refreshed even if there is any balance left.

• I am a Maxis customer using a plan other than Hotlink Postpaid plan; will I still be eligible for Loyalty Bonus Mobile Internet?

  No, you must be a Hotlink Postpaid customer with a tenure of more than 6 months to enjoy this.

• What happens if I upgrade or downgrade my Hotlink Postpaid plan?

  If you upgrade or downgrade your Hotlink Postpaid rate plan, you will enjoy the loyalty
  quota of your new rate plan, and your old rate plan's loyalty quota will be discontinued.