Hotlink Postpaid Loyalty Bonus – FAQ

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• What is the Hotlink Postpaid Loyalty Bonus and how does it work?

  As a Hotlink Postpaid subscriber, you will receive an additional FREE monthly high-speed data every month (Loyalty Bonus Mobile Internet) as a reward under Hotlink Postpaid Loyalty Bonus program after you have reached more than 6 months of tenure ship.

  The Loyalty Bonus Mobile Internet will be activated automatically for you within 30 days on month 7 or 8.

  The Loyalty Bonus Mobile Internet will be refreshed on every billing cycle date, and you will continue to enjoy it every month if your service remains active within Hotlink Postpaid plans.

  The reward shall be allocated accordingly based on the following rate plans:

  Rate Plan	Reward
  Hotlink Postpaid 30	5GB/mth
  Hotlink Postpaid 40	15GB/mth
  Hotlink Postpaid 60 or Hotlink Postpaid 60 with Home Internet / Home 4G Wi-Fi	25GB/mth
  Hotlink Postpaid 70	35GB/mth

• What is the order of quota to be used when I receive the Loyalty Bonus Mobile Internet?

  The order of the quota that you will use is as follows: -
  
  

  Experiential Passes (Unlimited Music/Unlimited chat)

  Time-based Passes (Daily,14 days, or monthly passes)

  Rewards Passes

  Hotlink Postpaid Free Data Pass

  Loyalty Bonus Mobile Internet

  Rate Plan Base Data

• What happens if I finish the Loyalty Bonus Mobile Internet quota before the end of my bill cycle?

  Once you have depleted the Hotlink Postpaid Loyalty Bonus Quota, you will revert to using your base plan quota, and the bonus data will be refreshed again on your next billing cycle date.

• Where do I see the Loyalty Bonus Mobile Internet and its details?

  On your Hotlink app, go to Data Pool page and you will see the Hotlink Postpaid Loyalty Free Pass details and expiry date.

• What happens if I don’t finish my Loyalty Bonus Mobile Internet, can I carry the remaining data forward?

  No, your Hotlink Postpaid Loyalty Bonus will be refreshed even if there is any balance left.

• I am a Maxis customers using other than Hotlink Postpaid plan; will I still be eligible for Loyalty Bonus Mobile Internet?

  No, you must be a Hotlink Postpaid customer with a tenure of more than 6 months to enjoy this.

• What happens if I upgrade or downgrade my Hotlink Postpaid plan, Maxis Postpaid Plan, or Change of ownership to another IC?

  Original plan	Change to	What happens?	Will my tenure reset?
  Hotlink Postpaid 30 or 40	Hotlink Postpaid 60	For HP30, 5GB/mth and HP40, 15GB/mth will not drop immediately and you can still use it. Your 5GB/mth or 15GB/mth will drop and 25GB/mth will be added within 30 days on the next following month	NO
  Hotlink Postpaid 60	Hotlink Postpaid 40	25GB/mth will not drop immediately and you can still use it. 25GB/mth will drop and 15GB/mth will be added within 30 days on the next following month	NO
  Hotlink Postpaid 30, 40 & 60	Hotlink Postpaid 70	5GB/mth, 15GB/mth, 25GB/mth will not drop immediately and you can still use it. 5GB/mth, 15GB/mth, 25GB/mth will drop and 35GB/mth will be added within 30 days on the next following month	NO
  Hotlink Postpaid 70	Hotlink Postpaid 30, 40 & 60	35GB/mth will not drop immediately and you can still use it. 35GB/mth will drop and the respective rateplan bonus will be added within 30 days on the next following month	NO
  Hotlink Postpaid 40	Hotlink Postpaid 30	15GB/mth will not drop immediately and you can still use it. 15GB/mth will drop and 5GB/mth will be added within 30 days on the next following month	NO
  Hotlink Postpaid 60	Hotlink Postpaid 30	25GB/mth will not drop immediately and you can still use it. 25GB/mth will drop and 5GB/mth will be added within 30 days on the next following month	NO
  Hotlink Postpaid 30	Hotlink Postpaid 40	15GB/mth will be added within 30 days on the next following month	NO
  Hotlink Postpaid 40	Hotlink Postpaid 60	25GB/mth will be added within 30 days on the next following month	NO
  Hotlink Postpaid 30,40,60 and 70	Any other than Hotlink Postpaid plan	5GB/mth or 10GB/mth will immediately drop	YES