Hotlink Postpaid Device Contract

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• What is a Hotlink Postpaid Device Contract?

  The Hotlink Postpaid Device Contract lets you own the latest postpaid mobile phones at a lower price—or even get a free 5G phone—when paired with selected postpaid phone plans, such as Hotlink Postpaid 70 or 60, on a 12 or 24-month contract. Plus, enjoy exclusive postpaid perks with Hotlink Rewards, including app-only deals and vouchers.
  

• How does a postpaid plan with a phone work?

  Here’s how it works:

  • Service & Device Bundle: Get a new postpaid phone at a discounted price or through monthly instalments.
  • Monthly Bill: You will be billed at the end of each cycle for your postpaid plan and device.
  • Payment Options: Pay online, via banking, or through auto-debit.
  • Commitment Period: Typically 12–24 months.
  • Credit Check: Required for approval.

  Item	Amount	Remark
  Device Upfront Payment	RM99 (one-time)	Non-refundable
  Device Advance Payment	RM240 (one-time)	RM10 monthly bill waiver (RM240 ÷ 24 months)
  Plan Monthly Payment	RM60 (24 months)	RM70 plan – RM10 rebate

• What do I need to pay to sign up for the Hotlink Postpaid Device Contract?

  You’ll need to pay:

  1. Device price / device upfront payment.
  2. Refundable device advance payment.
  3. For foreigners: A refundable deposit of up to RM150 applies.

• What’s the difference between Device Upfront and Device Advance Payment?

  • Device Upfront Payment: A non-refundable payment for the postpaid mobile phone.
  • Device Advance Payment: A refundable deposit credited back over your contract term (12 or 24 months).

• How do I pay my postpaid phone plan bill?

  You can pay your Hotlink Postpaid bill through:

  • Hotlink App or Hotlink Self-Serve Portal.
  • Online banking (all major Malaysian banks).
  • Auto-debit, set up via Hotlink app or Self-Serve Portal.

  
  Visit the Bill Payment FAQ page for more details.
  

• Where can I sign up for the Hotlink Postpaid Device Contract?

  You can sign up at any Maxis Store, selected Hotlink dealers, or make things easier by purchasing through the Hotlink Online Store:

  • Head to https://store.hotlink.com.my/
  • Pick your preferred phone model, rate plan, and contract duration, then click ‘Add to cart’.
  • Complete the validation via TAC and click ‘Checkout’ to enter your personal and delivery/collection details.
  • Acknowledge the terms and conditions, make your payment, and you're done!

• I am a foreigner working in Malaysia, can I sign up for the Hotlink Postpaid Device Contract?

  Yes, if you meet our credit policy and have a valid passport. A refundable deposit may be required, depending on your customer status with Maxis. Promotions may have different terms and conditions. Applications will be subject to review and approval.

• Will there be a penalty if I downgrade or terminate my Hotlink Postpaid plan after signing up for the device contract?

  Hotlink Postpaid Device Contract is subject to Maxis' Device Contract policy and will be tied to either the Hotlink Postpaid 60 or 70 plan for the contract duration of your choice: 12, 24, or 36 months.

  If you downgrade to any of these plans (Hotlink Prepaid, Hotlink Postpaid 30, 45 or 60, Maxis Family Plan, or Maxis Postpaid Share 48) or terminate your plan during the contract, you'll be charged an Early Termination Fee (ETF) as follows:

  Penalty Amount = [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 12/24/36 months)] + RM 100

  • Note: There will be no ETF charged if you upgrade to Maxis Postpaid 79 or above.