As directed by MCMC, person-to-person SMS with URL link will be blocked effective 2 May 2023.

SMS with URL link will be blocked effective 2 May 2023.

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Important Update: Changes to General Terms and Conditions of Services(s) – Hotlink Consumer. Learn More.

Hotlink Consumer: Terms & Conditions Updated. Learn More.

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Frequently Asked Questions

Normal Device Contract– FAQ

  • Generally, the following are the charges applicable for Normal Device Contract,

    1. Device Price from as low as RM0 (this price is lower than recommended retail price) and
    2. Device Advance Payment (if applicable).
    3. For foreigner, other than device price and device advance payment, refundable deposit of up to RM150 may be applicable.
  • A foreigner working in Malaysia who meets our credit policy and owns a valid passport may apply. Refundable deposit for device may be applicable depending on your customer status with Maxis. Terms and conditions for promotions may vary. Applications will be subject to review and approval.

  • You may get a phone on Normal Device Contract at Maxis Store nationwide and Maxis Online Store.

    Tips:

    1. Go to the phone section of https://www.hotlink.com.my/en/products/postpaid/,
    2. Select your preferred phone model to find out the various package under different program and
    3. Select where to buy & choose your preferred location/ channel.
  • We are collecting Device Advance Payment as a token of your commitment. The amount will be refunded to you in via bill over:

    • 6 months for 12-month contract
    • 12 months for 24-month contract
    • 18 months for 36-month contract
  • This may be due to status of your account not meeting the refund criteria at the point of bill run. Please give us a call if this happen and we will investigate for you.

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