Hotlink Pantas - General

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• How much is the Hotlink Pantas starter pack and what is preloaded into the SIM?

  The Hotlink Pantas starter pack is RM10 and preloaded with RM5 credit. Upon activation, the plan gives you 5 active days and 30 inactive days.

• How much is the Hotlink Pantas Online Bundle and what is preloaded into the SIM?

  The Hotlink Pantas Online Bundle pack is RM25. This pack is preloaded with RM2 credit and a 10GB Internet pass. The 10GB internet pass is valid for 365 days. Upon activation, the plan gives you 60 active days and 30 inactive days.

  You can purchase this pack from our Hotlink Online Store www.store.hotlink.com.my.

• What are the voice calls & SMS rates?

  With Hotlink Pantas plan, you will enjoy a flat rate of 30sen/60-sec for calls & 15sen/SMS to all local networks. Video call is same rate as voice call.

• How do I start using the internet?

  With Hotlink Pantas, you just need to purchase any of the mobile internet passes to start using the internet. This pack does not come with FREE Basic Internet.

• How do I manage my account on this plan? E.g., Buy internet pass, check my balance etc.

  To manage your account easily and enjoy our wide variety of rewards, download Hotlink app from Google Play or Apple App Store. Alternatively, you may dial *100# to manage your account.

• What is ‘inactive’ days/period (also known as ‘credit grace’ period)?

  The inactive period starts when your Hotlink Prepaid Active Period ends. During this period, you can only receive calls and SMS. Your unused credit and internet quota cannot be used.
  
  Top up before the inactive period ends to reactivate your line. Otherwise, your line will be terminated, your mobile number will expire and any unused credit will be forfeited.
  
  The inactive period varies by Hotlink Prepaid plan.
  
  For tourists:
  If you registered as a tourist, your Hotlink Pantas line does not have an inactive period. Your line is valid for up to 90 days from activation and will be terminated when the validity ends. Top-ups and internet pass purchases will not extend the 90-day validity.

• What will happen to my unused credit during the inactive period?

  Your unused credit during the inactive period will be frozen, and you can only receive incoming calls and SMS. Upon your next top up, your unused credit balance will be combined with your top up amount.

• What will happen to my ongoing Internet subscription during the inactive period?

  During the inactive period, you will not be able to use the balance quota from your Internet pass. Top up to continue using your Internet pass.

• What will happen to my current mobile internet passes if I am a Hotlink 365 subscriber?

  Your Hotlink Plan will be renamed as Hotlink Pantas. In regards to your mobile internet passes, you will be able to enjoy the passes that you have purchased until it is depleted or until the validity expires.

• What will happen to my SIM validity if I am currently a Hotlink 365 subscriber?

  Your current SIM/account validity will remain until you perform your next top up transaction.

  For example, currently if your SIM/account is valid till March 30th, after March 30th, should you choose to perform a top up of more than RM10, your SIM/account validity will be extended by 30 days.

  If however you choose to perform a top up of RM5, your SIM/account validity will be extended by 5 days.

  View more info on the top up conditions for Hotlink Pantas under the Top Up section. 
  

• I just changed to Hotlink Pantas. What is the lifecycle of this plan?

  Hotlink Pantas gives you a 30-day active period upon successful plan change with an additional 50 inactive days, also known as the credit grace period.

  For Tourists:
  If you registered as a tourist, your Hotlink Pantas line will remain active for up to 90 days from activation. There is no inactive period or credit grace period. The line will be terminated once the 90-day validity period ends.