How much is the Hotlink Tourist SIM and what will it come with?

The Hotlink SIM starter pack comes preloaded with RM5 credit and 8GB high-speed Internet, both valid for 15 days. It will also include FREE 60 minute(s) domestic calls & FREE 60 minute(s) IDD calls to China & India.

What are the voice call & SMS rates?

Enjoy a flat rate of 15sen/30-sec & 15sen/SMS to all local networks. Video call rate is the same as voice call rate.

How do I use the Internet? Will I be charged pay-per-use rates of 10sen/10kb?

With the Hotlink Tourist SIM , you will not be charged pay-per-use rates. To use the Internet, purchase an Internet Pass by dialing *100#.

How do I manage my account on this plan? E.g. Buy Internet passes, check my balance etc.

To check on your account balances or to purchase additional Internet you may dial *100#.

What is the life cycle of the Hotlink Tourist SIM?

Hotlink Tourist SIM gives you a 15-day active period upon activation.

What will happen to my unused credit after the active period?

Your unused credit after the active period will be forfeited & your line will be terminated.

What will happen to my ongoing Internet subscription after the active period?

All purchased Internet subscriptions will be terminated, unused quota will be forfeited & your line will be terminated after the 15-day period.

What happens if I exhaust my Internet quota?

Once you have exhausted your Internet quota, your browsing speed will be throttled to 64kbps & subjected to our Fair Usage Policy (FUP).

How do I enjoy the Hotlink Tourist SIM benefits?

Please retain the SIM packaging & card and take it to the respective malls' concierges to receive the mall's tourist card, which will entitle you to special discounts & offers at participating merchants. You can find out more details by following the QR code provided on the SIM pack sleeve. Alternatively you can visit https://www.hotlink.com.my/en/plan/tourism-sim/

Frequently Asked Questions

eSIM General

An eSIM is a digital SIM that is embedded directly into your device. It functions just like a traditional physical SIM card, allowing you to make calls, send SMS, and use data, but without needing to insert a physical card.
Hotlink eSIM is supported on a wide range of devices, including:

Apple: iPhone XR, XS, SE (2020 & 2022) and newer models (iPhone 11 to 16 series), as well as cellular models of iPad, iPad Air, iPad Mini, and iPad Pro from 2019 onwards.

Samsung: Galaxy S20, S21, S22, S23, S24 series; Galaxy Note20 series; Galaxy Z Flip & Z Fold series; Galaxy Tab S9 series; and LTE models of Galaxy Watch.

Other Brands: Select models from Google Pixel, Honor, Huawei, OPPO, Vivo, and Xiaomi.

Your device must be running the latest software version to ensure compatibility.
Hotlink Prepaid: You can get a new Prepaid eSIM instantly through the Hotlink app or by visiting any Maxis Centre.

More on Hotlink Prepaid eSIM refer here

Hotlink Postpaid: You can sign up with an eSIM at any Maxis Centre, Maxis Exclusive Partner (MEP), or through the Hotlink Online Store.

More on Hotlink Postpaid eSIM refer here
Hotlink Postpaid:
➔ Convert instantly via the Hotlink app (active line required). Quick & easy!

Hotlink Prepaid:
➔ Visit any Maxis Centre for assistance.

Prevailing SIM Replacement charges may apply.
An eSIM profile can only be used on one device at a time.

Hotlink Postpaid: You can transfer your eSIM to a new compatible device directly from the Hotlink app on your new phone.

Hotlink Prepaid: You cannot reuse your eSIM on a new device. You must visit a Maxis Centre to get a new eSIM replacement for your new phone.
A one-time fee of RM10 applies for:

Converting from a physical SIM to eSIM

Transferring your eSIM to a new device

New line:
Hotlink Prepaid - Standard charges for a Hotlink Prepaid SIM pack apply.
Hotlink Postpaid - SIM Activation fee apply.
You should call our customer service hotline immediately to suspend your line to prevent any unauthorised use. After that, please visit any Maxis Centre with your MyKad (or passport for foreigners) to get a replacement SIM.
Yes, you can. Simply visit your nearest Maxis Centre to request a SIM replacement and specify that you need a physical SIM card. Please note that standard SIM replacement charges may apply.