How much is the Hotlink Tourist SIM and what will it come with?

The Hotlink SIM starter pack comes preloaded with RM5 credit and 8GB high-speed Internet, both valid for 15 days. It will also include FREE 60 minute(s) domestic calls & FREE 60 minute(s) IDD calls to China & India.

What are the voice call & SMS rates?

Enjoy a flat rate of 15sen/30-sec & 15sen/SMS to all local networks. Video call rate is the same as voice call rate.

How do I use the Internet? Will I be charged pay-per-use rates of 10sen/10kb?

With the Hotlink Tourist SIM , you will not be charged pay-per-use rates. To use the Internet, purchase an Internet Pass by dialing *100#.

How do I manage my account on this plan? E.g. Buy Internet passes, check my balance etc.

To check on your account balances or to purchase additional Internet you may dial *100#.

What is the life cycle of the Hotlink Tourist SIM?

Hotlink Tourist SIM gives you a 15-day active period upon activation.

What will happen to my unused credit after the active period?

Your unused credit after the active period will be forfeited & your line will be terminated.

What will happen to my ongoing Internet subscription after the active period?

All purchased Internet subscriptions will be terminated, unused quota will be forfeited & your line will be terminated after the 15-day period.

What happens if I exhaust my Internet quota?

Once you have exhausted your Internet quota, your browsing speed will be throttled to 64kbps & subjected to our Fair Usage Policy (FUP).

How do I enjoy the Hotlink Tourist SIM benefits?

Please retain the SIM packaging & card and take it to the respective malls' concierges to receive the mall's tourist card, which will entitle you to special discounts & offers at participating merchants. You can find out more details by following the QR code provided on the SIM pack sleeve. Alternatively you can visit https://www.hotlink.com.my/en/plan/tourism-sim/

Frequently Asked Questions

Hotlink Prepaid eSIM

If your phone comes with eSIM, here are the option to activate a new Hotlink Prepaid line with eSIM:-

Via the Hotlink app: Click on "Get NEW Prepaid eSIM" and follow the on-screen instructions. Once your registration is successful, you can download the eSIM profile directly through the app or from a link sent to your email.

At a Maxis Centre: You can request an eSIM activation kit at any Maxis Centre. The kit includes a card with a QR code that you will need to scan to set up your eSIM.
Yes, you can convert your physical SIM to an eSIM via the Hotlink app. Before you start, ensure your device is eSIM compatible.

Follow these steps in the Hotlink app:

Go to ‘myHotlink’ and select ‘eSIM Manager’.

Follow the on-screen guide, confirm your email address, and tap on ‘Convert to eSIM’.

RM5 SIM replacement fee will be deducted from your credit balance.
No worries! Here’s how to restore your eSIM:

If you have your original eSIM activation kit:
➔ Re-scan the QR code on the card to reinstall your profile instantly.

If you’ve lost the kit:
➔ Visit any Maxis Centre for assistance. A replacement eSIM may incur standard SIM replacement charges.
First, please check the email address you provided during registration. We send manual installation guidance to that email. Follow those instructions to complete the setup. If the problem continues, you will need to visit a Maxis Centre for further assistance.
You can easily transfer your eSIM to a new phone using the Hotlink app. Before you start the process on your new device, please ensure the following:

Your old phone has a mobile signal to receive an SMS verification.

Your new phone is connected to a stable Wi-Fi network and has the latest Hotlink app installed.

The app will then guide you through the transfer. RM5 SIM replacement fee will be deducted from your credit balance.