Hotlink App - Account Management

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• How up-to-date is the credit balance or data usage information on the app?

  The information displayed is near real-time. However, if you experience a delay, please pull down to refresh the app's home screen to update and see the current status.

• I changed my rate plan today. How long does it take to update the app?

  The update will be reflected within 24 hours. If it has not updated after 24 hours, please pull down to refresh the app's home screen to see the latest status.

• What happens when I turn off the Push Notification?

  If you turn off push notifications, you will not receive any alerts from the Hotlink app, including notifications about

  • 🎁 Rewards
  • 🎟️ Vouchers
  • ✈️ Roaming
  • 📄 Bills
  • 📢 Other updates

  You can still view these items by opening the app at any time. 
  

• How do I activate international roaming on my Hotlink account?

  To activate international roaming, follow these simple steps:

  1. Log in to the Hotlink app.
  2. Navigate to the Roaming section.
  3. Choose your destination country.
  4. Select an available Roaming Pass.
  5. Complete the purchase.

  To know more about Roaming, refer here.