Hotlink App - Troubleshooting

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• Error Message When Using the App 

  Experiencing an error? Try these steps:

  1. Pull down to refresh the app's home screen. 
  2. Check your internet connection – switch between WiFi, mobile data, or hotspot. 
  3. Clear cache & storage – Settings > Apps > Hotlink App > Storage > Clear Cache/Data. 
  4. Update the app via App Store or Google Play Store. 
  5. Restart the app or your device. 
  6. Still not working? Contact us via Live Chat in the app.

• Issues With Top-Up Transaction 

  Having trouble with your top-up? Try these steps:

  1. Pull down to refresh to check your transaction status. 
  2. Verify payment details – card number, expiry date, and CVV. 
  3. Try a different payment method – card, online banking, or e-wallet. 
  4. Check your bank account – ensure sufficient funds and online transactions are enabled. 
  5. Wait and retry – temporary server issues may cause failures. 
  6. Still facing issues? Contact us via Live Chat for assistance.