Frequently Asked Questions
HotlinkMU
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HotlinkMU offers personalized deals created just for you every day, based on your usage and needs. It's a great way to get value tailored specifically for you.
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HotlinkMU deals are available to all Hotlink Prepaid customers with the exception of those using Hotlink Tourist SIM and Hotlink Postpaid plans.
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You can find your personalized deals by logging into the Hotlink app. Go to ‘Internet’ tab and look for 'HotlinkMU' or simply dial *888#.
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You can get personalized deals on internet passes and top up! The deals are based on your usage needs and updated daily.
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While you can view multiple deals offered to you each day, you are limited to accepting only one HotlinkMU deal per day. Be sure to check the Hotlink app the following day for new deals.
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Once you've accepted a Top Up deal, you must make a single or cumulative top-up that meets the required amount by 11:59 PM on the same day. The reward will be credited to you within 60 minutes after completing the top-up. Please note that only one top-up reward can be claimed per day.
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HotlinkMU Unlimited Internet and Calls Passes are special daily deals that offer unlimited internet data and unlimited calls. Check your HotlinkMU deals daily as these passes may be offered to you.
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Download Hotlink app from Google Play/App Store and go to HotlinkMU to purchase and manage all internet passes. Alternatively, you may dial *888#.
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Yes, HotlinkMU Unlimited Internet and Calls Passes allow you to share your internet connection with other devices via mobile hotspot.
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There is no quota limit to the HotlinkMU Unlimited Internet Passes and Calls Passes, you will enjoy high speed internet and upon reaching the limit for Fair Usage Policy, you will surf on reduced speeds.
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The Fair Usage Policy (FUP) is designed to ensure fair usage for all customers. Once you reach the high-speed data limit for your specific pass, you will receive a notification, and your internet speed will be reduced to 512 kbps. You can continue using data at this reduced speed without any further quota limit until your pass expires. A speed of 512 kbps is suitable for activities such as standard definition video streaming, social media, and browsing.
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If you have multiple active internet passes, the pass with the highest speed or priority will typically take precedence for your data usage. You can view your active passes and their details in the Hotlink App.
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No, the HotlinkMU Unlimited Internet and Calls Passes are not auto-renewable. You will need to manually purchase a new pass once your current pass expires if you wish to continue using the service.
