Data Roaming

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• What is Hotlink Data Roaming?

  Data Roaming allows you to use mobile internet, apps, and MMS abroad by connecting to our partner networks.

• Do I need to register in order to use data roaming when I am in overseas?

  For Hotlink Prepaid customer, data roaming is provisioned to you by default.

  For Hotlink Postpaid customer, you can activate International Roaming anytime and anywhere (local and oversea) via Easy Menu:

  • Dial *100# 
  • select Intl Roaming
  • select any Country
  • select again Intl Roaming
  • select ON.

     

• Is there a minimum credit amount that I must maintain on my Hotlink, to use data, while roaming?

  For Hotlink Prepaid customer, you need a minimum credit balance of RM10 to use data roaming.

  For Hotlink Postpaid customer, you just need  to  keep your line to be active

• Do I need to turn on data roaming in my phone in order to use data when I am in overseas?

  Yes, you need to turn on data roaming setting in your phone in order to use data when you roam in overseas. 

  *Steps to enable data may differ subject to mobile device models.

• How would I know the available data roam passes for a particular country?

  If you are traveling, you will receive a Welcome SMS from Hotlink upon your arrival or when you switch ON your Hotlink Mobile. It is stated in the SMS whether Data Roam pass is available in that country.
  

  You may also find out in here.

• Previously I was able to do data roaming in this country. Why am I suddenly unable to do so?

  You may also find out if data roaming is available in the country you are visiting in here.

  Data roaming has been switched OFF in some countries as there is no affordable data roaming pass. You may stay connected with call and SMS at pay per use rates or use other alternative means for data connection. 
  

• Will I be charged for using data roaming?

  Yes. Charges apply unless you activate a Data Roam Pass (available for 100+ countries). Without a pass, standard rates apply.
  
  Important:
  If you have enabled data roaming, your device will be automatically connected to roaming network and your data pass will be activated. To check on roaming availability & rates, click here.
  

• What should I do when I can’t perform data roaming?

  If you're unable to use data roaming, try these troubleshooting steps:
  
  Enable Data Roaming on your device (mobile or tablet)

  • Go to your phone's Settings > Mobile Network and ensure Data Roaming is turned on.

   

  Manually Select a Network

  • Go to Settings > Mobile Networks > Network Operators and choose a different available network.

   

  Reset Network Settings

  • On iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
  • On Android: Settings > System > Reset options > Reset WiFi, mobile & Bluetooth.

   

  Check APN Settings

  • Ensure your carrier's Access Point Name (APN) is correctly configured to UNET.