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Frequently Asked Questions

International Roaming - Prepaid Roaming Social Pass

  • The “Social Pass” is a roaming Mobile Internet pass that offers subscribers unlimited internet browsing on Facebook, Twitter and WhatsApp, plus a FREE quota for other sites e.g. 50MB for 1-Day Pass and 200MB for 3-Day Pass.

    Types of Passes:

    • 1-Day Social Pass – RM10/24 hours with FREE 50MB
    • 3-Day Social Pass – RM20/72 hours with FREE 200MB
  • You can subscribe to the pass via UMB. Just dial *100#, go to 'International Roaming', choose a 'Country' and select 'Buy Social Pass' ; you will then have an option to buy either a 1-Day or 3-Day Pass.

  • The Social Pass offers unlimited access to Facebook, Twitter, and WhatsApp whilst roaming. The pass also includes a FREE quota of 50/200MB for browsing on other 'Non-Allowed' sites. Upon exhaustion of this 50/200MB, you will experience a reduced internet speed of 64kbps when browsing the 'Non-Allowed' sites. The internet speed for 'Allowed Unlimited Browsing Sites' will NOT be interrupted throughout the pass validity. To restore the internet speed for 'Non-Allowed' sites, you can upgrade your quota by subscribing to Data Top Up at RM5/50MB.

  • The pass is available in 46 countries which includes:

    Australia, China, Hong Kong, India, Indonesia, Kuwait, Macau, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Turkey, UK, Bangladesh, Brazil, Cambodia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Japan, Kazakhstan, Laos, Latvia, Lithuania, Mexico, Norway, Pakistan, Panama, Qatar, Russia, Spain, Sri Lanka, Sweden, Tajikistan, UAE, Ukraine, USA, Uzbekistan.

  • The Social Pass is RM10/day and RM20/3days. The pass is valid until midnight of the visiting countries' capital city time e.g. If you are in Australia, the pass expires at 12 midnight Canberra time.

    WhatsApp messenger

  • The Social Pass DOES NOT include any roaming usage outside of:-
    WhatsApp messenger

    If you access any apps or websites apart from those listed above, your usage will draw from your allocated data quota (50MB or 200MB).

  • Yes. You can still browse the “Allowed Unlimited Browsing Sites” without any additional charges even though you have exhausted your free quota before the time expiry of the pass. However, your internet usage speed will be reduced when you are browsing apps or websites that are NOT part of the “Allowed Unlimited Browsing Sites”.

  • No. The pass will expire automatically at midnight of the visiting country's capital city time.

  • Yes.

  • Yes.

  • This may be due to other applications running and accessing internet at the same time. To avoid unintended data consumption, kindly turn off other processes or applications (Eg: email sync, calendar sync) or notifications that access internet.

  • If you have exhausted your 50/100MB free quota and still continue browsing on non-free sites, your internet browsing speed will be reduced till the pass expiry but these usages will NOT incur extra charges.

  • No, each respective country pass is only valid in the country of purchase e.g. Singapore passes cannot be used in Thailand or other countries.

  • No, Social Passes are NOT stackable, so you can only subscribe to one pass a day. Should you need to increase your data quota upon exhaustion of the FREE 50MB/200MB, you may subscribe to Data Roam Pass.

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