How much is the Hotlink Tourist SIM and what will it come with?

The Hotlink SIM starter pack comes preloaded with RM5 credit and 8GB high-speed Internet, both valid for 15 days. It will also include FREE 60 minute(s) domestic calls & FREE 60 minute(s) IDD calls to China & India.

What are the voice call & SMS rates?

Enjoy a flat rate of 15sen/30-sec & 15sen/SMS to all local networks. Video call rate is the same as voice call rate.

How do I use the Internet? Will I be charged pay-per-use rates of 10sen/10kb?

With the Hotlink Tourist SIM , you will not be charged pay-per-use rates. To use the Internet, purchase an Internet Pass by dialing *100#.

How do I manage my account on this plan? E.g. Buy Internet passes, check my balance etc.

To check on your account balances or to purchase additional Internet you may dial *100#.

What is the life cycle of the Hotlink Tourist SIM?

Hotlink Tourist SIM gives you a 15-day active period upon activation.

What will happen to my unused credit after the active period?

Your unused credit after the active period will be forfeited & your line will be terminated.

What will happen to my ongoing Internet subscription after the active period?

All purchased Internet subscriptions will be terminated, unused quota will be forfeited & your line will be terminated after the 15-day period.

What happens if I exhaust my Internet quota?

Once you have exhausted your Internet quota, your browsing speed will be throttled to 64kbps & subjected to our Fair Usage Policy (FUP).

How do I enjoy the Hotlink Tourist SIM benefits?

Please retain the SIM packaging & card and take it to the respective malls' concierges to receive the mall's tourist card, which will entitle you to special discounts & offers at participating merchants. You can find out more details by following the QR code provided on the SIM pack sleeve. Alternatively you can visit https://www.hotlink.com.my/en/plan/tourism-sim/

Frequently Asked Questions

SYSTEM UPGRADE NOTICE

During maintenance:

Switching to Maxis/Hotlink: ⚠️ Temporary delays for individual customers
Switch out from Maxis/Hotlink: ⚠️ Temporary delays for individual customers

If your porting transaction is rejected, please have your new provider resubmit after 11 June.

Business customers are not affected.

We’re upgrading our system supporting number switching from 9-11 June 2025 to enhance system reliability and improve your experience.
Switching to Maxis (porting in): You can still switch to Maxis and bring your existing number to our network as usual during this period, however there could be temporary delays.

Switching out to another service provider: For individual customers, switching out will be temporarily unavailable from 9-11 June 2025. Business customers can switch out as usual.
This system upgrade will improve the reliability of our switching services, providing a better experience for all customers moving forward.
If you're trying to switch out during this time, your request will not be processed. Please ask your new service provider to resubmit the request after 11 June 2025.
No, your current service will remain unaffected. The maintenance only impacts the ability to switch to another provider during this period.
No action is required from you. If you’re planning to switch to another provider, we recommend doing so before 9 June or after 11 June.