How much is the Hotlink Tourist SIM and what will it come with?

The Hotlink SIM starter pack comes preloaded with RM5 credit and 8GB high-speed Internet, both valid for 15 days. It will also include FREE 60 minute(s) domestic calls & FREE 60 minute(s) IDD calls to China & India.

What are the voice call & SMS rates?

Enjoy a flat rate of 15sen/30-sec & 15sen/SMS to all local networks. Video call rate is the same as voice call rate.

How do I use the Internet? Will I be charged pay-per-use rates of 10sen/10kb?

With the Hotlink Tourist SIM , you will not be charged pay-per-use rates. To use the Internet, purchase an Internet Pass by dialing *100#.

How do I manage my account on this plan? E.g. Buy Internet passes, check my balance etc.

To check on your account balances or to purchase additional Internet you may dial *100#.

What is the life cycle of the Hotlink Tourist SIM?

Hotlink Tourist SIM gives you a 15-day active period upon activation.

What will happen to my unused credit after the active period?

Your unused credit after the active period will be forfeited & your line will be terminated.

What will happen to my ongoing Internet subscription after the active period?

All purchased Internet subscriptions will be terminated, unused quota will be forfeited & your line will be terminated after the 15-day period.

What happens if I exhaust my Internet quota?

Once you have exhausted your Internet quota, your browsing speed will be throttled to 64kbps & subjected to our Fair Usage Policy (FUP).

How do I enjoy the Hotlink Tourist SIM benefits?

Please retain the SIM packaging & card and take it to the respective malls' concierges to receive the mall's tourist card, which will entitle you to special discounts & offers at participating merchants. You can find out more details by following the QR code provided on the SIM pack sleeve. Alternatively you can visit https://www.hotlink.com.my/en/plan/tourism-sim/

Frequently Asked Questions

Hotlink Prepaid System Upgrade Notice

About the Maintenance

Our prepaid systems will be upgraded from  1:00 PM, Saturday, 18 April  to  8:00 AM, Sunday 19 April.
Yes. Your core mobile services will work normally. You can still:

Make calls and send SMS.

Use mobile data (Internet).

Use IDD and International Roaming services.

Important: This requires you to have sufficient credit or an active pass before the maintenance starts.
During the upgrade, you will not be able to perform transactions. This includes:

Account & Top-Ups:

Top-ups (all types, including SOS)

Balance checks

Credit transfers (iShare)

Internet & Purchases:

Buying Internet or Roaming passes

"Pay with Hotlink" for digital content and subscriptions

SIM & Plan Changes:

New SIM/eSIM registrations

Switching to Hotlink (MNP)

Changing plans (e.g., Prepaid to Postpaid)

Self-Service Channels:

Hotlink app

Hotlink Self Serve Portal (http://selfserve.hotlink.com.my)

*100# Easy Menu

Before and During the Maintenance

To stay connected without interruption, please do the following beforehand:

Top up your credit.

Buy any Internet passes you might need for the weekend.

Complete any SIM changes or plan switches.
No. Your active passes will continue to work until they expire or the data runs out.
It will be paused. We will automatically try to renew your pass as soon as the maintenance is complete.
No. All transactions will be blocked during maintenance, so you will not be charged. If you believe you were charged in error, please contact us after the maintenance is over.

After the Maintenance

The maintenance message on the Hotlink app and website will disappear. You can also try to top up or check your balance to confirm.
Please try pulling down the screen to refresh the app. If that doesn't work, completely close and reopen the app.
Please update your Hotlink app to the latest version from the App Store. This feature requires the newest version to work correctly.
This can happen if your Hotlink line is set as the default. Please switch the default service in the app to your Postpaid line to continue using it during the maintenance.