Self Serve Portal
The one-stop portal your prepaids need
Switch to Hotlink or Mobile Number Portability (MNP) allows you to change to a new mobile service provider, while maintaining your existing mobile number.
Do not cancel current service with your existing service provider prior to switching over to Hotlink as it will prevent you from keeping your old number.
Only active numbers can request to switch-over to new service provider. To switch to Hotlink, you just need to make your request at any Maxis store, Hotlink store or Hotlink Online Store at https://store.hotlink.com.my/
Switching request is free of charge.
Your will get a new SIM card when you request to switch to Hotlink. If your request is done online, a new SIM will be delivered to you. Insert the Hotlink SIM card to your phone when you receive a confirmation from your current service provider that your current service is going to be terminated.
The switch process takes up to 2 business days for individual registration.
No. Only the registered owner of the mobile number can perform the switch to Hotlink.
Yes, you can request to switch to any Postpaid plans and vice versa.
You will receive an SMS to notify you on the failure reason. Should you need further clarification, do contact us at 1300-820-120.
Find answers from our FAQ or contact Maxis Customer Service via these channels