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Hotlink Online Store opens 24/7. Get FREE DELIVERY now!

Frequently Asked Questions

Switch To Hotlink - Self-registration

  • The requirements to register for Hotlink Prepaid are very simple:-

    • You must be at least 12 years old to activate a prepaid SIM.
    • You must have less than 5 active prepaid lines with Hotlink.
    • You have a valid ID i.e. MyKad, Passport, iKad, MyPR, MyTentera & MyKas.
  • Getting Started

    • Get your smartphone camera ready.
    • Get connected to a Wi-Fi hotspot.
    • Download the Hotlink app from Google Play or Apple App Store.

    Register your SIM with Hotlink app in 3 steps:-

    1. Choose “SIM Activation” and follow through the steps.
    2. Upon successful registration, insert your SIM into your phone for SMS confirmation on your SIM activation.
    3. You many continue to use the Hotlink app to manage your Hotlink account and make purchases.
  • Here are the steps you can take if you encounter any of the issues below.

      Unexpected Error What do I do?
    A After QR code scan; message on the screen says:
    “SIM & phone number validation fail. Please walk in to any Maxis or Hotlink stores for assistance.”
    Follow the instruction and scan the QR code again in a well-lit room and place the starter pack with the QR code on a flat surface and make sure there is no glare on the photos for an accurate result. Other factors that might have caused this are faulty device camera or unclear QR code.

    You may also try to use another mobile phone.

    If this issue persists, please walk in to your nearest Maxis or Hotlink Store to register your Hotlink SIM instead.
    B After taking photos of my ID, my personal details displayed are not as per my identification card. Follow the instruction and take photos of your ID again in a well-lit room and place your ID on a flat surface for an accurate result.

    Other factors that might have caused this are faulty device camera or unclear print on your ID

    You may also try to use another mobile phone.

    If this issue persists, please walk in to your nearest Maxis or Hotlink Store to register your Hotlink SIM instead.
    C Face recognition fails Follow the instruction and do the liveness detection test again in a well-lit room. If this issue persists, please walk in to your nearest Maxis or Hotlink Store instead to register your Hotlink SIM.
    D When I try to scan the QR code, it says, 
    “Still processing order with same ID and number. Please try again later.”
    You may have just completed a Hotlink registration on the app and it is still being processed. Please try again after 30 minutes to register another SIM or retry your registration. If this issue persists, please walk in to your nearest Maxis or Hotlink Store instead to register your Hotlink SIM.
    E I encounter the message that says, 
    “ID Validation failed due to poor lighting or camera focus. Please try again or walk into any Maxis or Hotlink stores for assistance”
    Follow the instruction and take photos of your ID again in a well-lit room and place your ID on a flat surface for an accurate result.

    Other factors that might have caused this are faulty device camera or unclear print on your ID

    You may also try to use another mobile phone.

    If this issue persists, please walk in to your nearest Maxis or Hotlink Store to register your Hotlink SIM instead.
    F I encounter the message that says, 
    “You have reached the maximum number of prepaid SIM.”

    As per MCMC Malaysia regulation, each customer may only have 5 active prepaid lines with Hotlink.

    You have 2 options:

    1. Register the line under another user.
    2. Change ownership of existing line at any Maxis or Hotlink Store, and then register the new line again.

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Contact Hotlink Customer Service