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Frequently Asked Questions


  • Maxis is embarking on a system upgrading exercise to better serve its customers. The exercise will be on 20 October 2020 and may have an impact on selected transactions.

  • The SMS is to notify you to top up and buy Internet passes in advance as we are undertaking a system upgrading from 1.00 am until 8.30 am on 20 October . During this time top up & purchases are not available.

  • During the upgrading, you will not be able to top up and make purchases, from 1.00 am until 8.30 am on 20 October. However, you can still continue to make calls, send SMS & surf the Internet on Hotlink.

  • During this time, Hotlink app will be temporarily unavailable for you. Please retry after the upgrading exercise.

  • During the upgrades, subscription/ payment to other content will be temporarily unavailable. Please retry after the upgrading exercise.

  • Yes, you would still be able to play or view the content that you have subscribed to prior to the upgrade, provided that your subscription is still valid and active.

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