Switch to Hotlink Today
Keep Your Number & Get a FREE Device!
Check your FAQs
Get your questions answered.
Switch today and experience 5G internet with a FREE 5G smartphone
All-New Hotlink Prepaid 5G Passes
Upgraded passes with up to 100GB of 5G internet plus 2x speed at 12Mbps and 2x FUP!
RM60 rebate for Hotlink Postpaid 5G
Sign up online and get RM10 rebate for 6 months on Hotlink Postpaid 70, 60, and 45.
Free 5G smartphone
Upgrade to the latest 5G smartphone for as low as RM0 with Hotlink Postpaid 70 or 60.
3 easy steps to switch to Hotlink
and get the SIM pack delivered for FREE
Things to note before switching over to Hotlink
Choose your Hotlink plan and experience the best of 5G!
Get Hotlink’s SIM pack delivered for FREE to kickstart your preferred plan.
ALL-IN-ONE PLAN
Hotlink
Prepaid Plan
Call: 30 sen / 60 secs
SMS: 15 sen / SMS
500MB FREE Basic Internet
RM0
What to know after your switch request is submitted
Need an additional new line and a FREE device?
Check out our Postpaid plans with a FREE device and our Prepaid plans via online store.
Frequently Asked Question and Terms & Conditions
What is switch to Hotlink?
Switch to Hotlink or Mobile Number Portability (MNP) allows you to change to a new mobile service provider, while maintaining your existing mobile number.
Do I have to terminate my mobile service with my current service provider before switching to Hotlink?
Do not cancel current service with your existing service provider prior to switching over to Hotlink as it will prevent you from keeping your old number.
Only active numbers can request to switch-over to new service provider. To switch to Hotlink, you just need to make your request at any Maxis store, Hotlink store or Hotlink Online Store at https://store.hotlink.com.my/
Where can make my request to switch to Hotlink?
You can switch to Hotlink by:
- Hotlink Postpaid: Maxis stores, Hotlink stores or Hotlink Online Store (available for switch without phone sign up)
- Hotlink Prepaid: Maxis stores, Hotlink stores or Hotlink Online Store
What are the requirements to register for Hotlink Prepaid?
The requirements to register for Hotlink Prepaid are very simple:-
- You must be at least 12 years old to activate a prepaid SIM.
- You must have less than 5 active prepaid lines with Hotlink.
- You have a valid ID i.e. MyKad, Passport, iKad, MyPR, MyTentera & MyKas.
How to do self-registration for Hotlink Prepaid?
Getting Started
- Get your smartphone camera ready.
- Get connected to a Wi-Fi hotspot.
- Download the Hotlink app from Google Play or Apple App Store.
Register your SIM with Hotlink app in 3 steps:-
- Choose “SIM Activation” and follow through the steps.
- Upon successful registration, insert your SIM into your phone for SMS confirmation on your SIM activation.
- You many continue to use the Hotlink app to manage your Hotlink account and make purchases.
What are the possible errors I might face when using the app and what should I do?
Here are the steps you can take if you encounter any of the issues below.
| Unexpected Error | What do I do? | |
|---|---|---|
| A | After QR code scan; message on the screen says: “SIM & phone number validation fail. Please walk in to any Maxis or Hotlink stores for assistance.” |
Follow the instruction and scan the QR code again in a well-lit room and place the starter pack with the QR code on a flat surface and make sure there is no glare on the photos for an accurate result. Other factors that might have caused this are faulty device camera or unclear QR code. You may also try to use another mobile phone. If this issue persists, please walk in to your nearest Maxis or Hotlink Store to register your Hotlink SIM instead. |
| B | After taking photos of my ID, my personal details displayed are not as per my identification card. | Follow the instruction and take photos of your ID again in a well-lit room and place your ID on a flat surface for an accurate result. Other factors that might have caused this are faulty device camera or unclear print on your ID You may also try to use another mobile phone. If this issue persists, please walk in to your nearest Maxis or Hotlink Store to register your Hotlink SIM instead. |
| C | Face recognition fails | Follow the instruction and do the liveness detection test again in a well-lit room. If this issue persists, please walk in to your nearest Maxis or Hotlink Store instead to register your Hotlink SIM. |
| D | When I try to scan the QR code, it says, “Still processing order with same ID and number. Please try again later.” |
You may have just completed a Hotlink registration on the app and it is still being processed. Please try again after 30 minutes to register another SIM or retry your registration. If this issue persists, please walk in to your nearest Maxis or Hotlink Store instead to register your Hotlink SIM. |
| E | I encounter the message that says, “ID Validation failed due to poor lighting or camera focus. Please try again or walk into any Maxis or Hotlink stores for assistance” |
Follow the instruction and take photos of your ID again in a well-lit room and place your ID on a flat surface for an accurate result. Other factors that might have caused this are faulty device camera or unclear print on your ID You may also try to use another mobile phone. If this issue persists, please walk in to your nearest Maxis or Hotlink Store to register your Hotlink SIM instead. |
| F | I encounter the message that says, “You have reached the maximum number of prepaid SIM.” |
As per MCMC Malaysia regulation, each customer may only have 5 active prepaid lines with Hotlink. You have 2 options:
|