Switch to Hotlink Today
Keep Your Number & Get a FREE Device!
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Get your questions answered.
Change telco today and experience 5G internet with a free 5G phone
All-New Hotlink Prepaid 5G Passes
Changed your telco now and upgraded passes with up to 400G of 5G internet with uncapped speed. Enjoy free sooka access & roaming data (Thailand, Singapore and Indonesia).
RM60 rebate for Hotlink Postpaid 5G
Sign up online and get RM10 rebate for 6 months on Hotlink Postpaid 70, 60, and 45.
FREE 5G Phones
Upgrade to the latest 5G phones from as low as RM0 when you switch telco to Hotlink.
The All-New Hotlink eSim
Instantly register a new Hotlink Prepaid eSIM line with the Hotlink app, perfect if you’re wondering how to change telco with the same number.
3 easy steps to switch to Hotlink
Learn how to change telco in just three quick steps and get your SIM pack delivered for FREE.
Things to note before switching over to Hotlink
Choose your Hotlink plan and experience the best of 5G!
Get Hotlink’s SIM pack delivered for FREE to kickstart your preferred plan.
ALL-IN-ONE PLAN
Hotlink
Prepaid Plan
Call: 30 sen / 60 secs
SMS: 15 sen / SMS
500MB FREE Basic Internet
RM0
What to know after your switch request is submitted
Once you’ve completed your request to switch telco, you’ll receive updates on your activation status and next steps.
Need an additional new line and a FREE device?
Need an additional new line and a FREE device?
Check out our Postpaid plans with a FREE device and our Prepaid plans via online store.
Frequently Asked Question and Terms & Conditions
What is switching to Hotlink?
Switching to Hotlink, or Mobile Number Portability (MNP), allows you to switch telcos while keeping your existing phone number. This means you can change telco to Hotlink without having to update your contacts or lose your current number.
What are the benefits of switching to Hotlink?
Switching to Hotlink gives you access to Malaysia’s leading network with extensive coverage, competitive plans, and tailored perks, such as special internet deals for prepaid plans or exclusive rewards for postpaid plans, through the Hotlink Rewards program. You’ll enjoy seamless 5G connectivity while keeping your number.
Key benefits include:
- FREE 5G Phones when you sign up for eligible plans.
- The convenience of an instant eSIM for easy activation.
- 5G-ready prepaid and postpaid passes with high-speed internet.
- Broad nationwide coverage and reliable performance.
- Exclusive Hotlink Rewards for discounts, vouchers and partner perks.
Can I switch from any service provider to Hotlink?
Yes. You can change telco from any Malaysian mobile service provider, whether you’re on a prepaid or postpaid plan. Hotlink supports all major networks and makes the switch to telco process secure and straightforward.
How can I change telco to Hotlink without changing my phone number?
You can switch telco and keep your existing number by following these 3 simple steps:
| Provider | SMS Format | Send To |
|---|---|---|
| Digi | CHECKID <space> ID | 20000 |
| U Mobile | Verify <space> ID | 28111 |
| Others | Follow the instructions for porting out SMS | - |
Refer to this Switching Your Telco to Hotlink: FAQ page for detailed guidance on how to change telco with the same number.
How long does it take to switch telco?
The switch telco process usually takes up to 2 business days for individual registration. You’ll experience minimal service disruption during the transfer.
What is Hotlink Prepaid Self-Registration?
A fully digital process that lets you activate your new Hotlink Prepaid SIM card through the Hotlink app. It fulfils Malaysia’s SIM registration requirements quickly, securely, and conveniently, ideal for those who wish to change telco or switch telco online.
When should I use Self-Registration?
Use it if you:
- Purchased your SIM online or at a modern trade outlet (e.g., supermarket, convenience store).
- Want to skip store visits.
- Bought your SIM through a switch telco process and need to register remotely.
Note: SIMs bought at Hotlink/Maxis stores are registered in-store.
Why Use Self-Registration?
- Fast: Activate your SIM within minutes.
- Convenient: Skip queues and register anytime.
- Secure: Facial recognition and ID verification ensure authenticity.
- Instant: Use your SIM immediately after activation.
- Flexible: Perfect for those learning how to change telco digitally.
What are the requirements for Self-Registration?
To self-register for your Hotlink plan, make sure you meet these conditions:
- You are at least 12 years old.
- You have fewer than 5 active prepaid lines with Hotlink.
- You possess a valid ID (MyKad, Passport, iKad, MyPR, MyTentera, or MyKas).
How to self-register for the Hotlink Mobile plan?
Before you start:
- Have a smartphone with a camera.
- Ensure Wi-Fi or mobile data connection.
- Download the Hotlink app (Google Play / App Store).
Registration steps:
- Open the Hotlink app → Tap “SIM Activation”.
- Scan the QR code on your SIM pack.
- Upload a photo of your ID and complete the facial recognition process.
- Insert your SIM into your phone → Wait for SMS confirmation.
- Done! Use the app to manage your account, top up or explore add-ons.
These easy steps ensure a smooth setup for anyone learning how to change telco with the same number or activating a new Hotlink line.