Frequently Asked Questions
Data Roaming
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Data roaming allows you to use the internet, apps, WAP, and MMS while you are outside Malaysia, through partner operators in the country you are visiting. This ensures you stay connected even without Wi-Fi access.
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You should keep data roaming turned ON if you plan to use data overseas with an active pass or roaming plan. This allows you to use apps, maps, messaging, hotspot, and social platforms continuously. To avoid unexpected charges:
- Always purchase a Data Roam Pass before or upon arrival.
- Monitor your usage in the Hotlink app.
- Ensure your phone is connected to a preferred partner network.
- Avoid using pay-per-use roaming data unless necessary.
Hotlink’s passes allow you to continue using basic roaming data at a reduced speed after your quota is finished, with no extra charges. To check international roaming rates:
- Open the Hotlink international roaming page.
- Use the country dropdown.
- Pick your destination.
- The page instantly shows all call, SMS, and international data roaming rates.
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For Hotlink Prepaid customers, data roaming is provisioned by default. Just turn on Data Roaming in your phone settings and buy a roaming pass if needed.
For Hotlink Postpaid customers, you must activate International Roaming.
How to activate (Postpaid):
- Dial *100#
- Select Intl Roaming
- Select Country
- Select Intl Roaming again
- Turn ON
How to check if it’s activated:
- You’ll get a confirmation SMS.
- Dial *100# → Intl Roaming to confirm it shows ON.
- In the MyHotlink app, roaming will show as active.
- When overseas, your phone should connect to a partner network and show an R/Roaming icon.
Turn on data roaming in your phone settings (Android/iOS) for it to work.
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Prepaid customers must have at least RM10 credit to use prepaid roaming features and roaming data. Postpaid users only need to maintain an active line.
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You can reach Hotlink support anytime while abroad through the following channels:
Chat with Us
- Get 24/7 assistance via Hotlink’s WhatsApp at +6012-345 1123.
- You can save the number or click to start a chat directly.
Give Us a Call
- Dial 123# from your Hotlink/Maxis mobile line.
- Or call +603-7492 2123 (standard international call charges apply).
These options let you manage your account, get technical support, or resolve roaming issues while travelling.
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Yes, you need to turn on data roaming setting in your phone in order to use data when you roam in overseas.
*Steps to enable data may differ subject to mobile device models.
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If you are traveling, you will receive a Welcome SMS from Hotlink upon your arrival or when you switch ON your Hotlink Mobile. It is stated in the SMS whether Data Roam pass is available in that country.
You may also find out in here.
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You may also find out if data roaming is available in the country you are visiting in here.
Data roaming has been switched OFF in some countries as there is no affordable data roaming pass. You may stay connected with call and SMS at pay per use rates or use other alternative means for data connection.
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Yes. Charges apply unless you activate a Data Roam Pass (available for 100+ countries). Without a pass, standard rates apply.
Important:
If you have enabled data roaming, your device will be automatically connected to roaming network and your data pass will be activated. To check on roaming availability & rates, click here.
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If you're unable to use data roaming, try these troubleshooting steps:
Enable Data Roaming on your device (mobile or tablet)- Go to your phone's Settings > Mobile Network and ensure Data Roaming is turned on.
Manually Select a Network
- Go to Settings > Mobile Networks > Network Operators and choose a different available network.
Reset Network Settings
- On iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- On Android: Settings > System > Reset options > Reset WiFi, mobile & Bluetooth.
Check APN Settings
- Ensure your carrier's Access Point Name (APN) is correctly configured to UNET.
