General

 

What is this upgrading about?

Maxis is embarking on a system upgrading exercise to better serve its customers. The exercise will be conducted in two phases, of which the first phase was completed on 22 April 2019. The second phase will commence on 7 May 2019.  The exercise may have an impact on selected transactions. 

 

I received an SMS to inform me to top up earlier. What is this about?

The SMS is to notify you to top up and buy Internet passes in advance as we are undertaking a system upgrading from 12.30 am on 7 May until 6.30 am on 8 May. During this time top up & purchases are not available. 

 

What are the services that are impacted?

During the upgrading, you will not be able to top up and make purchases, from 12.30 am on 7 May until 6.30 am on 8 May. However, you can still continue to make calls, send SMS & surf the Internet on Hotlink.

 

Why is my friend able to top up/ buy MI pass/ etc. whereas I am unable to do so?

The upgrading exercise will be conducted in two phases. Your friend was probably a customer in the first phase of the exercise while you are now in the second phase and would have been notified via SMS. You can also call 123 for further info.

 

Will I be able to use my Red App during this time?

During this time, Red App will be temporarily unavailable for you. Please retry after the upgrading exercise. 

 

Why is my friend able to use Red App but I am unable to do so?

The upgrading exercise will be conducted in two phases. Your friend was probably a customer in the first phase of the exercise and is able to use Red App.  You are in the second phase, so Red App will be temporarily unavailable for you. Please retry after the upgrading exercise.

 

Will I be able to subscribe/ pay to content such as Spotify, Netflix, Google Play Store, Apple App Store, Caller Ring Tone, etc. via Maxis Carrier Billing/ Hotlink Credit (whichever is applicable)?

During the upgrades, subscription/ payment to other content will be temporarily unavailable. Please retry after the upgrading exercise. 

 

Will I be able to view/ play the videos/ games that I have subscribed to prior to the upgrade?

Yes, you would still be able to play or view the content that you have subscribed to prior to the upgrade, provided that your subscription is still valid and active.