Frequently Asked Questions
Hotlink Geng Bijak Berbajet (GBB) Fest Campaign
A. GENERAL EVENT & LOCATIONS
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No. GBB Fest is open to everyone.
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No. Entry to GBB Fest is free for all visitors.
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No registration is required. You are welcome to attend the event directly on the day.
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The event will run from 10:00 AM to 10:00 PM.
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GBB Fest will be held in the North Region (Kedah), Central Region (Klang Valley) and South Region (Johor).
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18–19 September at Amanjaya Mall, Sungai Petani, Kedah.
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30 October - 1 November at Pasar Seni, Kuala Lumpur.
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28–29 November at Angsana Mall, Johor Bahru.
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Yes. Visitors are welcome to attend any GBB Fest location.
B. FEST EXPERIENCE
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Enjoy a wide selection of food vendors, live entertainment and performances, as well as interactive games for the whole family.
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We recommend bringing a hand fan, an umbrella and comfortable shoes to stay cool and comfortable throughout the day.
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Yes. All games are free to play.
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Each participant may play each game once.
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Yes. The games are family-friendly and suitable for children.
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Yes. All food served at the festival is Halal-certified.
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The available food and drink selections vary by vendor and will be displayed at the event.
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Menus and available items will be displayed at the participating vendor stalls on-ground.
C. JOURNEY CARD & BLIND BOX
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Once you complete the journey card, you can redeem a Hotlink blind box at the Hotlink Redemption Zone.
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You can redeem your reward at the Hotlink Redemption Zone.
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No. You may complete the journey in any order.
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We have different partners at every event. Please refer to the on-ground signage for the latest list.
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The partner booths are located along the outer sides of the food-stall area. Please follow the event signage or ask our crew.
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Please approach the Hotlink Booth crew, who will advise you on the available participation options.
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Complete all the required tasks on your journey card, then redeem your blind box at theHotlink Redemption Zone.
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The blind boxes contain Hotlink merchandise such as hats, lanyards, umbrellas and fans and food vouchers such as KFC & Pizza Hut.
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Visit the Hotlink Sales Booth near the entrance, where our sales team will assist you.
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No. Once the item has been received, it cannot be exchanged or replaced
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Yes. You must complete the required activities to qualify for a free blindbox
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No. Everyone can participate in the activities, but voucher eligibility requirements still apply.
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All activities will take place at the Hotlink Booth at GBB Fest.
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Visit the Hotlink Booth, where our crew will guide you through the required activities.
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Yes. Blind boxes are available on a first-come, first-served basis while stocks last.
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No. Each participant may complete the journey card and redeem rewards once only.
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Redemption will end once all available stocks have been fully redeemed.
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No. Journey cards are not transferable and must be redeemed by the participant who completed the activities.
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Lost or damaged journey cards may not be replaced. Please keep your journey card safe throughout the event.
D. ON-GROUND FOOD VOUCHER REDEMPTION
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Show your unique Hotlink App code at the redemption zone to receive a physical voucher, which can then be presented to the vendors for redemption
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Non-Hotlink users who switch to Hotlink can receive free food vouchers via Blindbox through the Sales team or Hotlink App
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Yes. There are other opportunities to receive vouchers at GBB Fest if you switch to Hotlink, subject to the activity requirements and availability.
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Non-Hotlink users who switch to Hotlink can receive free food vouchers through the Sales team, while existing Hotlink users can redeem their free food vouchers via the Hotlink App
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Each eligible participant can receive one voucher when redeeming in Hotlink App, while stocks last.
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You can redeem selected food and drinks from participating GBB Fest vendors. Available items will be displayed at the event and are subject to availability.
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No. The voucher is valid only for the selected items displayed at the event.
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You can redeem it at participating food vendors at GBB Fest once you receive the physical GBB Fest voucher. Look out for the participating-vendor signage or ask our crew.
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You may choose from the other available redemption items, subject to availability.
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No. The voucher cannot be exchanged for cash or other rewards.
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Vouchers and redemption items are available on a first-come, first-served basis while stocks last.
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The voucher must be redeemed during GBB Fest within the stated redemption period.
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Please speak to any crew member at the Hotlink Booth.
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No. Once you have selected and redeemed a vendor voucher, it cannot be changed or exchanged. Please make sure you select your preferred vendor before completing the redemption.
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Lost or misplaced vouchers will not be replaced or reissued. Please keep your voucher safe until you redeem it with the selected vendor.
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No. Food vouchers are intended for the eligible participant only and may not be transferred, resold or exchanged.
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No. Food vouchers cannot be combined with other discounts, promotions or offers unless stated otherwise.
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No. Food vouchers are valid only during the event and within the stated redemption period.
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Redemption is subject to vendor operating hours and item availability.
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Each eligible participant may redeem only one food voucher, unless otherwise stated in the promotion mechanics.
E. HOTLINK APP REDEMPTION
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The in-app food voucher is exclusively available to eligible Hotlink users.
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The voucher will be available under the GBB Fest tab on rewards section in the Hotlink app.
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The voucher will be available in the Hotlink app for seven days after the livestream, until the end of GBB Fest.
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No. Voucher redemption may require a valid active voucher within the app and is subject to verification.
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No. Voucher claims must be made by the eligible Hotlink user.
F. LIVESTREAM
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The livestream is open to everyone who watches the Hotlink IG or TikTok livestream.
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Anyone watching the Hotlink IG or TikTok livestream is eligible to participate and win, subject to the stated T&Cs.
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Winners are selected based on the fastest correct answer based on the timestamp during the livestream session
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There will be 10 winners on TikTok and 10 winners on Instagram, for a total of 20 winners per session.
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Winners can receive exclusive GBB merchandise such as GBB Jackets and Caps, as well as GBB Fest food vouchers.
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Hotlink will contact the winners via DM within 24 hours after the livestream session.
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Winners have 24 hours from the time they are contacted to confirm their prize claim
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No. Each participant is eligible to win once per livestream session only.
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No. Prizes must be collected by the winner. Winners are required to present their name, IC number and contact number for verification during collection.
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Winners will be announced within 24 hours after the livestream session and contacted via DM
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Winners must collect their prizes in person at the respective GBB Fest location stated during the livestream. For example, winners from the Kedah livestream must collect their prize at GBB Fest, Amanjaya Mall, Kedah.
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The prize will be considered forfeited and may be awarded to another eligible participant.
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No. Prizes are not exchangeable for cash, credit or alternative items.
G. TERMS & CONDITIONS
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No. All rewards, vouchers and merchandise are available while stocks last.
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Hotlink reserves the right to modify event activities, rewards, mechanics or terms and conditions without prior notice.
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Please approach any Hotlink crew member or visit the Hotlink Booth for assistance.
Need to get in touch with us?
Contact Hotlink Customer Service