What is an e-Invoice?

As an individual not operating a business, you'll need an e-Invoice as supporting documentation for: Personal tax relief claims in your income tax return (Form B/BE) to LHDN (e.g., for internet subscription under your name if you are a Hotlink Postpaid customer). Expense reimbursement claims from your employer (subject to company policy, e.g., for Hotlink Prepaid top-ups or Hotlink Postpaid bills).

What makes an e-Invoice different from a regular Hotlink bill, receipt, or invoice?

If you're not claiming tax relief or seeking reimbursement, you may not need an e-Invoice. Your existing Hotlink bill (Postpaid) or top-up confirmation (Prepaid) should be sufficient for personal record-keeping.

Do I need to provide my Tax Identification Number (TIN) to Hotlink (Maxis) for e-Invoicing? What TIN will appear on my e-Invoice?

Yes, as a customer, you have the right to request an e-Invoice. When making such a request, you must provide: Mandatory information: Full name Identification number

Will e-Invoice replace my monthly Hotlink Postpaid bills or Hotlink Prepaid top-up receipts?

You may qualify for personal tax relief under the Lifestyle category for: Purchase of personal computer, smartphone, or tablet (not for business use) – if purchased from Hotlink/Maxis. Payment of monthly internet subscription bills (under your own name) – applicable to Hotlink Postpaid customers. Hotlink Prepaid top-up transactions are typically not eligible for tax relief, but an e-Invoice may be needed for reimbursement purposes. Final approval of claims is subject to LHDN review. For detailed guidance, please visit www.hasil.gov.my .

What is the implementation timeline for e-Invoice in Malaysia?

Maxis, as a company with turnover exceeding RM100 million, was compliant from 1 August, 2024. Hotlink customers will be able to access their e-Invoices from 1 July, 2025 (with Postpaid transactions backdated to January 2025).

I subscribe to Maxis Home Solar. How will I receive my e-Invoice for these services?

Your Maxis Home Solar subscription fees and related charges are conveniently included in your Maxis Broadband bill. Maxis Home Solar services are provided by our new entity, Maxis Green Solutions Sdn Bhd, which has an e-Invoice implementation timeline of 1 January 2026. We will ensure you have the e-Invoice for Home Solar by 1 January 2026.

Why might there be a difference between the Total Payable Amount in my e-Invoice and my Hotlink Postpaid bill?

This primarily applies to Hotlink Postpaid. The difference exists because these documents serve different purposes: Hotlink Postpaid Bill includes: All service charges from Hotlink Applicable taxes Adjustments and credits Third-party charges where Hotlink is the payment method Previous balances (overpayments or underpayments) One-time rounding (up or down) e-Invoice includes only: Charges from Hotlink (Maxis) as a supplier for the current month (or for the specific top-up for Prepaid) Applicable taxes on Hotlink services No third-party charges No previous balances or arrears No rounding applied Your payment obligation remains as stated in your Hotlink Postpaid bill. For Hotlink Prepaid, the e-Invoice will reflect the value of the specific top-up and applicable taxes.

When do I need an e-Invoice as an individual Hotlink customer?

As an individual not operating a business, you'll need an e-Invoice as supporting documentation for: Personal tax relief claims in your income tax return (Form B/BE) to LHDN (e.g., for internet subscription under your name if you are a Hotlink Postpaid customer). Expense reimbursement claims from your employer (subject to company policy, e.g., for Hotlink Prepaid top-ups or Hotlink Postpaid bills).

Do I need an e-Invoice if my Hotlink expenses aren't eligible for tax relief or company reimbursement?

If you're not claiming tax relief or seeking reimbursement, you may not need an e-Invoice. Your existing Hotlink bill (Postpaid) or top-up confirmation (Prepaid) should be sufficient for personal record-keeping.

Can I request an e-Invoice for other purposes?

Yes, as a customer, you have the right to request an e-Invoice. When making such a request, you must provide: Mandatory information: Full name Identification number

Which Hotlink expenses qualify for personal tax relief that would require an e-Invoice?

You may qualify for personal tax relief under the Lifestyle category for: Purchase of personal computer, smartphone, or tablet (not for business use) – if purchased from Hotlink/Maxis. Payment of monthly internet subscription bills (under your own name) – applicable to Hotlink Postpaid customers. Hotlink Prepaid top-up transactions are typically not eligible for tax relief, but an e-Invoice may be needed for reimbursement purposes. Final approval of claims is subject to LHDN review. For detailed guidance, please visit www.hasil.gov.my .

How do I access my Hotlink e-Invoices?

As an individual not operating a business, you'll need an e-Invoice as supporting documentation for: Personal tax relief claims in your income tax return (Form B/BE) to LHDN (e.g., for internet subscription under your name if you are a Hotlink Postpaid customer). Expense reimbursement claims from your employer (subject to company policy, e.g., for Hotlink Prepaid top-ups or Hotlink Postpaid bills).

Can I reject an e-Invoice?

If you're not claiming tax relief or seeking reimbursement, you may not need an e-Invoice. Your existing Hotlink bill (Postpaid) or top-up confirmation (Prepaid) should be sufficient for personal record-keeping.

I provided incorrect personal details and didn't receive an e-Invoice. What can I do?

Yes, as a customer, you have the right to request an e-Invoice. When making such a request, you must provide: Mandatory information: Full name Identification number

When can I start downloading my Hotlink e-Invoices?

As an individual not operating a business, you'll need an e-Invoice as supporting documentation for: Personal tax relief claims in your income tax return (Form B/BE) to LHDN (e.g., for internet subscription under your name if you are a Hotlink Postpaid customer). Expense reimbursement claims from your employer (subject to company policy, e.g., for Hotlink Prepaid top-ups or Hotlink Postpaid bills).

How does e-Invoice affect my tax claims for Hotlink services?

If you're not claiming tax relief or seeking reimbursement, you may not need an e-Invoice. Your existing Hotlink bill (Postpaid) or top-up confirmation (Prepaid) should be sufficient for personal record-keeping.

What if I need an e-Invoice for a Hotlink transaction before January 2025 (for Postpaid) or before my opt-in month (for Prepaid)?

Yes, as a customer, you have the right to request an e-Invoice. When making such a request, you must provide: Mandatory information: Full name Identification number

Frequently Asked Questions

e-Invoice

General Information on LHDN e-Invoice for Hotlink Customers

An e-Invoice is the digital equivalent of a paper invoice, created in a structured electronic format. It replaces traditional paper or electronic documents such as invoices, credit notes, debit notes, and refund notes while containing the same essential transaction data. For comprehensive information, visit the LHDN e-Invoice microsite at e-Invoice | Lembaga Hasil Dalam Negeri Malaysia.
The key difference is validation. An e-Invoice must be validated by LHDN (Malaysian Inland Revenue Board), and this validation is verified through a QR code displayed on the PDF e-Invoice shared with customers. This validation ensures the document meets tax authority requirements and can be used for official tax purposes.

The content of the documents also varies:

Your Hotlink bill shows a complete financial picture, including all service charges, taxes, adjustments/credits, third-party charges and previous balances (if any)

e-Invoices only reflect current-period Hotlink charges (or prepaid top-up value) and any applicable taxes
No, you do not need to provide your personal TIN to Hotlink (Maxis) for e-Invoicing purposes. Hotlink (Maxis) uses a generic TIN on e-Invoices, as approved by LHDN.

For Malaysian residents, the generic TIN displayed will typically be EI00000000010.

For foreigners, the generic TIN displayed will typically be EI00000000020. Hotlink (Maxis) does not collect customers' personal TIN for e-Invoice issuance.
No. Your Hotlink billing process (for Postpaid) or top-up process (for Prepaid) remains unchanged.

Hotlink Postpaid: You'll continue receiving your bills as usual, and payments to Hotlink should still be made based on your bill.

Hotlink Prepaid: You will still receive confirmation for your top-ups as usual. The e-Invoice serves as a supporting document specifically required by LHDN for tax deduction or reimbursement purposes.

The implementation timeline is based on taxpayer annual turnover/revenue:

Taxpayer Category	Implementation Date
Annual turnover/revenue exceeding RM100 million	1 August, 2024
Annual turnover/revenue between RM25 - 100 million	1 January, 2025
Annual turnover/ revenue between RM500,000 - 25 million	1 July, 2025
All other taxpayers (below RM500,000)	1 January, 2026

Maxis, as a company with turnover exceeding RM100 million, was compliant from 1 August, 2024. Hotlink customers will be able to access their e-Invoices from 1 July, 2025 (with Postpaid transactions backdated to January 2025).

Your Maxis Home Solar subscription fees and related charges are conveniently included in your Maxis Broadband bill. Maxis Home Solar services are provided by our new entity, Maxis Green Solutions Sdn Bhd, which has an e-Invoice implementation timeline of 1 January 2026. We will ensure you have the e-Invoice for Home Solar by 1 January 2026.
This primarily applies to Hotlink Postpaid. The difference exists because these documents serve different purposes:

Hotlink Postpaid Bill includes:

All service charges from Hotlink

Applicable taxes

Adjustments and credits

Third-party charges where Hotlink is the payment method

Previous balances (overpayments or underpayments)

One-time rounding (up or down)

e-Invoice includes only:

Charges from Hotlink (Maxis) as a supplier for the current month (or for the specific top-up for Prepaid)

Applicable taxes on Hotlink services

No third-party charges

No previous balances or arrears

No rounding applied Your payment obligation remains as stated in your Hotlink Postpaid bill. For Hotlink Prepaid, the e-Invoice will reflect the value of the specific top-up and applicable taxes.

e-Invoice for Individual Hotlink Customers

As an individual not operating a business, you'll need an e-Invoice as supporting documentation for:

Personal tax relief claims in your income tax return (Form B/BE) to LHDN (e.g., for internet subscription under your name if you are a Hotlink Postpaid customer).

Expense reimbursement claims from your employer (subject to company policy, e.g., for Hotlink Prepaid top-ups or Hotlink Postpaid bills).
If you're not claiming tax relief or seeking reimbursement, you may not need an e-Invoice. Your existing Hotlink bill (Postpaid) or top-up confirmation (Prepaid) should be sufficient for personal record-keeping.
Yes, as a customer, you have the right to request an e-Invoice. When making such a request, you must provide:

Mandatory information:

Full name

Identification number
You may qualify for personal tax relief under the Lifestyle category for:

Purchase of personal computer, smartphone, or tablet (not for business use) – if purchased from Hotlink/Maxis.

Payment of monthly internet subscription bills (under your own name) – applicable to Hotlink Postpaid customers. Hotlink Prepaid top-up transactions are typically not eligible for tax relief, but an e-Invoice may be needed for reimbursement purposes. Final approval of claims is subject to LHDN review. For detailed guidance, please visit www.hasil.gov.my.

Accessing and Managing Your Hotlink e-Invoices

Hotlink Postpaid customers: Access via the Hotlink app by navigating to My bills > e-Invoice, or through the Hotlink Self-Service Portal.

Note for customers with multiple services: If you have both Hotlink Postpaid and Maxis Postpaid services, you can access your Hotlink Postpaid e-Invoices through the Maxis app as well.
Hotlink Prepaid customers: Since prepaid top-up transactions are typically not eligible for tax relief, Hotlink prepaid customers need to specifically opt-in for e-Invoices if needed (primarily for reimbursement purposes). After opting in via the Hotlink app (one-time process), access e-Invoices by navigating to myHotlink > e-Invoice.

Important: If you have multiple Hotlink Prepaid numbers (MSISDNs) registered under the same NRIC, you only need to opt in once, as the e-Invoice opt-in follows your NRIC rather than individual phone numbers. e-Invoices will only be available for top-ups made from the month of opt-in onwards.
Yes, customers can reject an e-Invoice via the LHDN portal for various reasons. However, please note that rejecting an e-Invoice through the LHDN portal does not resolve any concerns related to your Hotlink bill, account, or services. If you have questions about your charges, service issues, or account details, you must contact Hotlink Customer Service directly through official channels for proper resolution.
If you provided incorrect personal details during your purchase or registration, you will not be able to receive an e-Invoice for that transaction. After updating your information with the correct details with Hotlink, e-Invoices will only be generated for future transactions (for Postpaid) or future top-ups after opt-in (for Prepaid). The e-Invoice system requires accurate customer information at the time of transaction to comply with LHDN requirements, and retroactive corrections are not possible.

Hotlink's Compliance and Important Timelines

You can download e-Invoices through your respective Hotlink service channel from 1 July 2025:

Hotlink Postpaid: Hotlink app (My bills > e-Invoice) or Hotlink Self-Service Portal (transactions dating back to January 2025).

Hotlink Prepaid: Hotlink app (myHotlink > e-Invoice) only for transactions from the month of opt-in onwards (opt-in available from 1 July 2025).
For your tax filing, LHDN-validated e-Invoices are now available as supporting documentation for eligible claims.
Important notes on e-Invoice availability:

e-Invoices for monthly bills (Postpaid) and top-ups (Prepaid, post opt-in) are only available for the last 180 days.

For tax filing purposes, you can use the Annual e-Invoice which consolidates your transactions for the entire year.

Until LHDN officially mandates e-Invoices as the only acceptable documentation for tax claims, you may continue using your regular Hotlink bills (Postpaid) or top-up receipts/summaries (Prepaid) for all transactions as supporting documentation.
You can access your Hotlink Postpaid bills through:

Your eBill via email (if subscribed).

Last six months' bills through the Hotlink app.

Annual Summary of Invoices via the Hotlink app.
Our e-Invoice system provides documentation from January 2025 onwards for Hotlink Postpaid customers. For Hotlink Prepaid customers, e-Invoices are only available from the month of opt-in onwards. For transactions before these dates, your regular Hotlink bill (Postpaid) or top-up receipt/confirmation (Prepaid) remains valid for tax documentation or reimbursement purposes.

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