With the Hotlink mobile prepaid plans, you will enjoy a flat rate of 30 sen/60 seconds for calls and 15 sen per SMS to all local networks. Video calls are charged the same as regular calls. Most prepaid bundles also include unlimited call options and mobile internet plan add-ons, ensuring flexibility for different types of users.

Managing your prepaid account is simple. Follow these steps to get the most from your mobile prepaid plan:

• Check your balance and validity periods: Dial #100# on your phone for instant updates, or log in to the Hotlink app to see your credit and validity periods in detail.
• Top up your account: Add credit easily through the Hotlink app, online banking, or authorised retailers. Topping up ensures your mobile internet plan and services remain active.
• Buy internet passes and packs: From the Hotlink app, subscribe to an unlimited 5G mobile internet plan, activate unlimited call packs, or select an affordable prepaid plan.
• Enjoy exclusive rewards: Use the Hotlink app to claim promotions, bonuses, and loyalty benefits designed for prepaid users. You’ll get personalised offers and Top-Up Treats from HotlinkMU, such as free credit when you reload, plus special daily internet pass deals tailored just for you. Simply top up and log in to the Hotlink app to unlock rewards that keep you connected and give you more value every time you use your prepaid plan.
  
  This step-by-step process ensures you’re always in control of your mobile prepaid plan.

Selecting a mobile prepaid plan depends on your lifestyle, usage type, and budget. Heavy Internet users often look for uncapped speed and unlimited 5G to support streaming or gaming. Students and young professionals typically prefer an affordable prepaid plan with enough data, unlimited calls, unlimited hotspot, and balanced costs. Budget-conscious users focus on lower prices and longer validity periods, while casual or short-term users may opt for daily or weekly passes for flexibility without long-term commitments.

Here’s a quick comparison to help you choose:

The main difference lies in payment and flexibility:

• Prepaid Plan: You pay first and use later. Mobile prepaid plans let you control spending, choose an affordable prepaid plan, and enjoy flexible validity periods. They’re ideal for budget-conscious users who prefer short-term commitments.
• Postpaid Plan: You use first and pay later with a monthly bill. Postpaid plans often come with larger bundled data, unlimited calls, and unlimited 5G benefits, but they require long-term commitments.
  
  In short, prepaid is about flexibility, while postpaid is about convenience and bigger mobile internet packages.

Hotlink Prepaid Plan gives you a 5-day active period upon activation with an additional 50 inactive days, also known as credit grace period.

During the inactive period, you will be able to receive incoming calls and SMS. To make outgoing calls, send SMS & surf the internet, please perform a top up. To avoid account termination and mobile number expiry, top up before the end of the inactive period to keep your Hotlink active.

Your unused credit during the inactive period will be frozen, and you can only receive incoming calls and SMS. Upon your next top up, your unused credit balance will be combined with your top up amount.

During the inactive period, you will not be able to use the balance quota from your Internet pass. Top up to continue using your Internet pass.

You will be able to enjoy 5G with this rateplan if you meet all the following requirements: 

• Using a 5G capable device;
• Your SIM is a 4G LTE SIM. To check, just dial *100*6*1*4# from your phone;
• Enabled 5G settings on your device; and
• Within 5G coverage
  

Download Hotlink app from Google Play or Apple App Store to purchase and manage all internet passes. Alternatively, you may dial *100#.

There is no quota limit to the Unlimited Internet Passes, you will enjoy high speed internet and upon reaching the limit for Fair Usage Policy, you will surf on reduced speeds.

We offer unlimited internet with Fair Usage Policy (FUP). Upon reaching the FUP limits, users will be informed that they will be surfing on a reduced speed until the pass expires.

The FUP limit varies for each internet pass; 6GB for 1 day, 20GB for 7 days pass and 40GB/200GB/400GB for 30 days pass. There’s no quota limit for surfing on reduced speed.

The reduced speed is capped at 512kbps which allows fairly good user experience for video streaming on standard definition, social media apps, internet browsing, etc.

The RM55 internet pass is subject to a 400GB Fair Usage Policy (FUP). Once fully utilized, while roaming in Singapore, Thailand or Indonesia, standard roaming charges will apply.

Unlimited pass users will get to enjoy uncapped speed from 8pm-8am. Quota will be utilizing from the fair usage policy (FUP). Once FUP quota is fully depleted, both 4G and 5G network will experience surfing at a reduced speed capped at 512kbps (all day). 

Your account/ SIM must be active for you to use any services (outgoing call & SMS or browse the internet). You will be able to use your remaining quota once you have topped up.

The Unlimited Internet Pass with faster speed will take precedence. 

E.g. you have an existing Unlimited Internet and Calls (12Mbps) 30-day pass. You purchase another Unlimited Internet and Calls (48Mbps) 30-day pass. All internet browsing will now be at 48Mbps instead of 12Mbps.

No. They are one-time passes.

The unlimited voice call includes domestic fixed landlines, mobile lines, emergency numbers and 1800 numbers. Charges may apply to calls made to special numbers (eg. 1300/121/20018).