Frequently Asked Questions
Hotlink Postpaid Rate Plan
This version has been updated with the new rate-plan that is eligible for 5G which is Hotlink Postpaid 70
-
There are 4 plans to choose:
Hotlink
Postpaid 30Hotlink
Postpaid 40Hotlink Postpaid 60 Hotlink
Postpaid 70Monthly Commitment (RM)
*exclusive of 6% SST30/month 40/month 60/month 70/month 4G-supported Plan Yes Yes Yes Yes 5G-supported Plan No No No Yes Pre-allocated Quota 2GB/month
(4G Only)30GB/month
(4G Only)50GB/month
(4G Only)70GB (4G/5G)/month
35GB (5G Only)/monthHigh-speed Internet for all usage Yes Yes Yes Yes Unlimited Calls & SMS Yes Yes Yes Yes To experience 5G, kindly ensure:
- You are subscribed to Hotlink Postpaid 70
- You are within the 5G coverage area. Click HERE to check
- You are using a 5G-supported device. Click HERE to check
- You are using a 4G LTE SIM / eSIM. Dial *100*8*5# to check
- Network option on your device is set to “5G”. Steps as below:
iOS: Settings -> Mobile Data -> Mobile Data Options -> Voice & Data -> 5G Auto (END)
Android: Settings -> Connections -> Mobile networks -> Network mode -> 5G/ LTE/ 3G/ 2G (auto connect) (END)You can also enjoy 5G on Hotlink Postpaid 30, 40 and 60. Check it out HERE with 5G Access Pass Promo (General 5G FAQs link)
-
Who and how to be eligible? Where to sign-up? - All consumers aged 18 years old and above.
- Applicable for new registration with a new number;
- Switching from other local service providers (port-in);
- Change from Hotlink Prepaid to Hotlink Postpaid
Or, if you are looking to upgrade to higher Hotlink Postpaid plan, use Hotlink app (version 5.10.0 and above). Steps as below:
Hotlink app – myhotlink -> Account -> Click “Hotlink Postpaid” -> Click “Upgrade Plan” -
For each of new Hotlink Postpaid line, you are required to pay either one of the below:
1 month of your monthly commitment plan Deposit of RM150 Applicable for Malaysian. Example for Hotlink Postpaid 30, RM30 will be charged as an advance payment. The advance payment will be used to offset against the first month’s invoice and any extra will be carried forward to the following month.
Applicable for non-Malaysian. The deposit will be refunded upon closure of your Hotlink Postpaid account.
NOTE – if you are converting to Hotlink Postpaid from Hotlink Prepaid and you have a credit balance, you will still need to pay either one of the above. And the credit balance will be reflected in your first bill
-
Your monthly commitment fee will be pro-rated, however you will be given the full internet quota allocation from the first month, calls and SMS are unlimited too. You will be charged for the full monthly commitment fee from second month onwards.
-
It is applicable to domestic mobile/fixed ON-net & OFF-net usage (excluding video calls, calls to chargeable 1-300/1700/600 numbers and calls to TM100 and 121 numbers).
And, no, there are no limits to the unlimited calls and SMS. However, customers are subjected to Maxis’ Fair Usage Policy and we reserve the rights to interrupt, bar, suspend or restrict the service if the customer’s usage appears unusual. Please refer to the rate plan’s Terms & Conditions for further details.
-
Unlimited Calls and SMS Pre-allocated Internet Quota Hotlink Postpaid 30, 40 and 60 No, for domestic use only. No, for domestic use only Hotlink Postpaid 70 No, for domestic use only You can use while roam to Singapore, Indonesia and Thailand at no additional cost for now. This is on a promotional basis, read more on the promo HERE To know more how to roam and available roaming passes for Hotlink Postpaid, click HERE
-
No, it will refresh monthly upon completion of your bill cycle.
-
Upon depletion of your quota, you can continue surfing WITHOUT ADDITIONAL CHARGES at a reduced speed. Alternatively, you may purchase additional Internet passes via Easy Menu *100# or the Hotlink app at https://www.hotlink.com.my/en/plan/hotlink-postpaid.html
The available Internet passes are as follows:
Recurring Pass
*Will be renewed automatically once expiresNon-Recurring Pass
*Will not be renewed automatically once expiresOne-time N/A 2GB @ RM10 Time-based N/A
- 1GB/1 day @ RM3
- 3GB/2 days @ RM5
- 2GB/14 days @ RM10
Unlimited Bundles - Unlimited Chat/30 days @ RM5
For WeChat, WhatsApp, LINE, IMO, QQ IM - Unlimited Social/30 days @ RM10
For Facebook, Instagram, Snapchat, Pinterest, Twitter - Unlimited Music/ 30 days @ RM10
For Spotify, Joox, Saavn, Smule, KK Box
Note - within the app itself, there are some third-party sources (such as embedded YouTube videos, or external websites opened via app) which will counts as normal quota
N/A NOTES –
i. You can also purchase these additional internet passes even though the pre-allocated internet quota has not completely depleted before end of bill cycle.
ii. For those who have subscribed to the 5GB/month @ RM25 recurring pass which we have stopped offering it, you may still use while remain subscribed. If you decide to remove the pass, you can no longer subscribe to it. -
When you hit 60% and 100% of your allocated Internet usage, you will receive an SMS informing you of your usage at that moment. SMS notification is near-real time.
-
The order of the internet quota that you will use is as follows:
Unlimited Bundles (if any)
Time-based pass (if any)
One-time pass (if any)
5G pre-allocated internet quota (for Hotlink Postpaid 70)
4G pre-allocated internet quota -
Yes, we don’t block any tethering/ sharing hotspot with other devices
-
Yes, you can change or upgrade to any other Maxis Postpaid Plans.
-
No. There is no supplementary line plan for Hotlink Postpaid.
-
Of course. Just call 123 or visit your nearest Maxis Centre listed at www.hotlink.com.my/postpaid to change.
However, if you have an existing device contract on Hotlink Postpaid 60 / Hotlink Postpaid 70, you must terminate your contract and pay the penalty to move over to lower Hotlink Postpaid plan.
Calculation of the penalty as follow:
Penalty Amount = [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 24 months)] + RM 100
