Hotlink Postpaid Loyalty Device Discount

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• What is the Hotlink Postpaid Loyalty Device Discount Programme?

  This programme is designed by Hotlink Postpaid to reward existing and eligible Hotlink Postpaid customers with a device discount upon reaching your 12 month tenure.

• What is the Programme Period for the Loyalty Device Discount?

  The programme runs from 20th May 2025 until a time determined by Maxis at its sole discretion.

• What is a Loyalty Device Discount?

  It is a discount applied towards any device on the hotlink online store upon reaching 12 mths tenure.

• Who is eligible for the Hotlink Postpaid Loyalty Device Discount Programme?

  The programme is available to existing Hotlink Postpaid subscribers who have maintained an active line continuously for not less than twelve (12) months without any break.

• When will the Loyalty Device Discount be made available to eligible customers?

  The Loyalty Device Discount will be made available on the 12th month of your tenure.

• Am I eligible if I am a Hotlink Prepaid or Maxis Postpaid subscriber?

  No, the programme is not applicable to Hotlink Prepaid or Maxis Postpaid subscribers.

• What happens if I don’t finish my Loyalty Bonus Mobile Internet, can I carry the remaining data forward?

  No, your Hotlink Postpaid Loyalty Bonus will be refreshed even if there is any balance left.

• Will I be eligible if I have any outstanding payments with Maxis?

  No, you are ineligible for this programme if you have any outstanding payments with Maxis.

• Are there specific Hotlink Postpaid rate plan requirements to enjoy the Loyalty Device Discount?

  Yes, you must either be an existing subscriber of Hotlink Postpaid 75 or upgrade your existing Hotlink postpaid rate plan to Hotlink Postpaid 75 in order to enjoy the loyalty device discount.

• How will I be informed about my available Loyalty Device Discount?

   You will receive a notification via SMS and/or the Hotlink app informing you of the available Loyalty Discount. Upon reaching your 12-month tenure, you may click on the milestone tab and claim your loyalty device discount.  

  

• Where can I redeem the Loyalty Device Discount?

  The Loyalty Device Discount can only be redeemed and used in the Hotlink Online Store through the Hotlink app only.

• Is the Loyalty Device Discount applicable to any device model?

  The discount is applicable only to specific device models as determined by Maxis.

• Can I use the Loyalty Device Discount multiple times?

  No, the Loyalty Device Discount can only be used and redeemed once, however you will be given a loyalty device discount every 12 months, to claim and use provided you are still not under an existing device contract.

• Can I transfer my Loyalty Device Discount to another person?

  No, the Loyalty Device Discount is exclusively for your personal use and cannot be resold or transferred to another person.

• Can the Loyalty Device Discount be exchanged for cash?

  No, the Loyalty Device Discount is not encashable, and any unused or unredeemed discount cannot be exchanged for cash or other forms of compensation.

• What am I responsible for in terms of charges under this programme?

  You are responsible for the payment of all charges associated with Hotlink Postpaid 75 and the Hotlink Device Contract you have signed up for.