Frequently Asked Questions

Hotlink Travel Sim

General

  • A travel SIM lets you stay connected overseas without paying expensive roaming charges. Instead of relying on your home network’s roaming rates, a travel SIM card in Singapore, Thailand, or Indonesia gives you fixed-price data packages that work across multiple countries.

    With the Hotlink travel SIM, you get unlimited high-speed data (subject to a 100GB or 200GB Fair Usage Policy), hotspot functionality, and unlimited local calls within Malaysia, all at a fixed upfront price. The data package works seamlessly across Malaysia, Singapore, Thailand, and Indonesia. This makes it significantly cheaper than traditional roaming, especially when travelling across these four countries.

  • Hotlink Travel SIM pack comes preloaded with RM0.10 credit, high-speed 100GB or 200GB data, free unlimited domestic calls within Malaysia, and unlimited hotspot. You can choose from two trip SIM options:

    Pack 1: RM35

    • 15-day validity
    • 100GB high-speed data (usable in MY, SG, ID, TH)
    • Unlimited calls within Malaysia
    • Hotspot included


    Pack 2: RM60

    • 30-day validity
    • 200GB high-speed data (usable in MY, SG, ID, TH)
    • Unlimited calls within Malaysia
    • Hotspot included


    Perfect for travellers looking to buy travel SIM before flying.

  • With the Hotlink Travel SIM, you enjoy:

    • 30 sen per 60 seconds for calls to all local networks
    • 15 sen per SMS to all local networks
    • Video calls are charged at the same rate as voice calls

    These rates apply while you are in Malaysia.

  • Hotlink offers several Unlimited Internet Passes you can add to your travel SIM, ensuring seamless connectivity across Malaysia, Singapore, Indonesia, and Thailand. Whether you're looking for a Thailand SIM, an Indonesia SIM, or a multi-country travel SIM card for Singapore, these passes give you flexibility, 5G access, and generous Fair Usage Policies (FUP).

    No Internet Passes Quota Voice Call Quota Price (RM) Validity Period (day(s)) Hotspot
    1 High-speed 200GB for 30 days (data usable in MY, SG, ID, TH) 200GB Unlimited in MY 60 30 Yes
    2 High-speed 100GB for 15 days (data usable in MY, SG, ID, TH) 100GB Unlimited in MY 35 15 Yes
    3 Unlimited data 6Mbps + uncapped 5G (8 PM-8 AM) 20GB (subject to FUP) Unlimited 12 7 Yes
    4 Unlimited data 6Mbps + uncapped speed 5G (8 PM-8 AM) 6GB (subject to FUP) Unlimited 4 1 Yes

    These passes are ideal for travellers who need high-speed browsing, hotspot sharing, and coverage across multiple countries using one travel SIM or trip SIM.

  • You can easily purchase, monitor, or manage your Hotlink Travel SIM by:

    • Downloading the Hotlink app from Google Play or the Apple App Store
    • Or dialling *100# on your phone


    This lets you instantly top up, activate an internet pass, or check your remaining quota. It is ideal for travellers needing fast access, whether they're using a Thailand SIM, Indonesia SIM, or a multi-destination travel SIM card in Singapore.

  • You may purchase the Hotlink Travel pack at the stores below:-

    1. Maxis Centre - KLIA 1 & 2
    2. Maxis Centre KLCC
    3. Maxis Centre NU Sentral
    4. Maxis Centre Langkawi International Airport (LIA)
    5. Maxis Centre Penang International Airport (PIA)
    6. Maxis Centre Suria Sabah
    7. Maxis Centre JB-1 Centre Danga Bay
    8. Maxis Centre Mahkota Parade
  • The Hotlink Travel plan is exclusively available with the Travel Pack, offering a great travel experience. However, switching to the Hotlink Travel plan from other plans is not allowed.

  • To manage your account easily and enjoy our wide variety of rewards, download the Hotlink app from Google Play or Apple App Store. Alternatively, you may dial *100# to manage your account.

  • The Hotlink Travel pack gives you a 15-day or 30-day active period upon activation, depending on the preloaded data pass. Once your preloaded data pass has expired, you will enjoy an additional 15-day grace period (also known as inactive days).

  • During the inactive period, you will be able to receive incoming calls and SMS. To make outgoing calls, send SMS, and surf the internet, please perform a top-up. To avoid account termination and mobile number expiry, top up before the end of the inactive period to keep your Hotlink line active.

  • Your unused credit during the inactive period will be frozen, and you can only receive incoming calls and SMS. Upon your next top up, your unused credit balance will be combined with your new top-up amount.

  • During the inactive period, you will not be able to use the balance quota from your Internet pass. Top up to continue using your Internet pass.

  • For voice calls and SMS, call diversion, and call forwarding while roaming, standard roaming charges apply for these services. Click HERE for rates.

  • The data pass in this pack is only applicable for usage in Malaysia, Singapore, Thailand, and Indonesia. For other countries, you can purchase Hotlink’s international Roaming passes to stay connected. Click HERE to know more.

  • You can enjoy 5G with this rate plan if you meet all the following requirements:

    • Use a 5G-capable device.
    • Have a 4G LTE SIM (to check, just dial *100*6*1*4# from your phone).
    • Enable 5G settings on your device
    • Be within 5G coverage
  • There is no quota limit to the Unlimited Internet Passes. You will enjoy high-speed internet, and upon reaching the limit for Fair Usage Policy, your speed will be reduced.

  • We offer unlimited internet with Fair Usage Policy (FUP). Upon reaching the FUP limits, users will be informed that they will be surfing on a reduced speed until the pass expires.

    The FUP limit varies for each Hotlink Travel Pack:-

    1. 100GB for 15 days pack
    2. 200GB for 30 days pack


    The reduced speed is capped at 512kbps which allows fairly good user experience for video streaming on standard definition, social media apps, internet browsing, etc.

  • Your account or SIM must be active for you to use any services (outgoing call and SMS or browsing the internet). You will be able to use your remaining quota once you have topped up.

  • The Unlimited Internet Pass with faster speed will take precedence.

    For example, if you have an existing Unlimited Internet and Calls (6Mbps) 30-day pass and then purchase another Unlimited Internet and Calls (12Mbps) 30-day pass, your internet browsing speed will be upgraded to 12Mbps instead of 6Mbps.

  • No. They are one-time passes.

  • The unlimited voice calls include domestic fixed landlines, mobile lines, emergency numbers, and 1800 numbers within Malaysia. Charges may apply to calls made to special numbers (eg. 1300/121/20018).

  • You may purchase an additional Travel Pass or Data Roam Pass via Hotlink app to enjoy high-speed internet.

Need to get in touch with us?

Contact Hotlink Customer Service