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Frequently Asked Questions

Hotlink Travel Sim

General

  • The Hotlink Travel Starter Pack comes preloaded with RM0.10 credit and unlimited 12Mbps data, usable in Malaysia, Singapore, Indonesia, and Thailand. It also includes FREE Unlimited domestic calls (within Malaysia) and Hotspot. You can choose from two Hotlink Travel packs available for purchase:

    1. Pack 1: RM35 with 15 days validity.
    2. Pack 2: RM60 with 30 days validity.
  • You may purchase the Hotlink Travel pack at the stores below:-

    1. Maxis Centre - KLIA 1 & 2
    2. Maxis Centre KLCC
    3. Maxis Centre NU Sentral
    4. Maxis Centre Langkawi International Airport (LIA)
    5. Maxis Centre Penang International Airport (PIA)
    6. Maxis Centre Suria Sabah
    7. Maxis Centre JB-1 Centre Danga Bay
    8. Maxis Centre Mahkota Parade
  • The Hotlink Travel plan is exclusively available with the Travel Pack, offering a great travel experience. However, switching to the Hotlink Travel plan from other plans is not allowed.

  • You will enjoy a flat rate of 30 sen per 60 seconds for calls and 15 sen per SMS to all local networks. Video calls are charged at the same rate as voice calls.

  • To manage your account easily and enjoy our wide variety of rewards, download the Hotlink app from Google Play or Apple App Store. Alternatively, you may dial *100# to manage your account.

  • The Hotlink Travel pack gives you a 15-day or 30-day active period upon activation, depending on the preloaded data pass. Once your preloaded data pass has expired, you will enjoy an additional 15-day grace period (also known as inactive days).

  • During the inactive period, you will be able to receive incoming calls and SMS. To make outgoing calls, send SMS, and surf the internet, please perform a top-up. To avoid account termination and mobile number expiry, top up before the end of the inactive period to keep your Hotlink line active.

  • Your unused credit during the inactive period will be frozen, and you can only receive incoming calls and SMS. Upon your next top up, your unused credit balance will be combined with your latest top-up amount.

  • During the inactive period, you will not be able to use the balance quota from your Internet pass. Top up to continue using your Internet pass.

  • For voice calls and SMS, call diversion, and call forwarding while roaming, standard roaming charges apply for these services. Click HERE for rates.

  • The data pass in this pack is only applicable for usage in Malaysia, Singapore, Thailand, and Indonesia. For other countries, you can purchase Hotlink’s international Roaming passes to stay connected. Click HERE to know more.

  • Internet Passes
    Monthly Passes Weekly Pass Day Pass
    Unlimited 40GB Unlimited 7 Days Unlimited 1 Day
    Unlimited Internet 6Mbps

    Uncapped 5G Speed* (FUP 40GB)

    Unlimited Calls
     
    40GB High Speed

    Data usable in Malaysia, Indonesia, Singapore, Thailand

    Unlimited Local Calls (within MY)
     
    Unlimited Internet 6Mbps

    Uncapped 5G Speed* (FUP 20GB)

    Unlimited Calls
     
    Unlimited Internet 6Mbps

    Uncapped 5G Speed* (FUP 6GB)

    Unlimited Calls
     
    RM25 RM45 RM12 RM4
  • You can enjoy 5G with this rate plan if you meet all the following requirements:

    • Use a 5G-capable device.
    • Have a 4G LTE SIM (to check, just dial *100*6*1*4# from your phone).
    • Enable 5G settings on your device
    • Be within 5G coverage
  • Download the Hotlink app from Google Play or Apple App Store to purchase and manage all internet passes. Alternatively, you can dial *100#.

  • There is no quota limit to the Unlimited Internet Passes. You will enjoy high-speed internet, and upon reaching the limit for Fair Usage Policy, your speed will be reduced.

  • Unlimited pass users will get to enjoy uncapped 5G speeds from 8pm to 8am. During this period, quota usage is counted from your Fair Usage Policy (FUP). Once the FUP quota is fully depleted, your internet speed on both 4G and 5G network will be reduced to a capped speed at 512kbps (all day).

  • Your account or SIM must be active for you to use any services (outgoing call and SMS or browsing the internet). You will be able to use your remaining quota once you have topped up.

  • The Unlimited Internet Pass with faster speed will take precedence.

    For example, if you have an existing Unlimited Internet and Calls (6Mbps) 30-day pass and then purchase another Unlimited Internet and Calls (12Mbps) 30-day pass, your internet browsing speed will be upgraded to 12Mbps instead of 6Mbps.

  • No. They are one-time passes.

  • The unlimited voice calls include domestic fixed landlines, mobile lines, emergency numbers, and 1800 numbers within Malaysia. Charges may apply to calls made to special numbers (eg. 1300/121/20018).

  • After your quota is used up, you can continue surfing without additional charges, but at a reduced speed of 512kbps. Alternatively, you can purchase a Data Roam Pass via Hotlink app to enjoy high-speed internet.

Need to get in touch with us?

Contact Hotlink Customer Service