Frequently Asked Questions
Hotlink Travel Sim
General
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The Hotlink Travel Pass is available with high-speed 40GB, 100GB, and 400GB data, usable in Malaysia, Singapore, Indonesia, and Thailand. It also includes FREE unlimited domestic calls (within Malaysia) and hotspot. You can choose from three Hotlink Travel Passes available for purchase:
- RM25 with 7 days validity
- RM35 with 15 days validity
- RM64 with 30 days validity
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You may purchase the Hotlink Travel Pack at the stores below:
Maxis Centre KLIA 2
Maxis Centre JB-1 Centre Danga Bay
Maxis Centre KLCC
Maxis Centre KLIA
Maxis Centre Langkawi International Airport (LIA)
Maxis Centre AEON Bandaraya Melaka
Maxis Centre NU Sentral
Maxis Centre Penang International Airport (PIA)
Maxis Centre Sunway Pyramid
Maxis Centre Suria Sabah
Maxis Centre The Exchange TRX -
The Hotlink Travel Plan is exclusively available with the Traveller's Pack, offering a great travel experience. However, switching to the Hotlink Traveller's Plan from other plans is not allowed.
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You will enjoy a flat rate of 30 cents per 60 seconds for calls and 15 sen per SMS to all local networks. Video calls are charged at the same rate as voice calls.
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To manage your account easily and enjoy our wide variety of rewards, download the Hotlink app from Google Play or the Apple App Store. Alternatively, you may dial #100* to manage your account.
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The Hotlink Travel Pack gives you a 7-day, 15-day, or 30-day active period upon activation, depending on the preloaded data pass. Once your preloaded data pass has expired, you will enjoy an additional 15-day grace period (also known as inactive days).
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During the inactive period, you will be able to receive incoming calls and SMS. To make outgoing calls, send SMS, and surf the internet, please perform a top-up. To avoid account termination and mobile number expiry, top up before the end of the inactive period to keep your Hotlink active.
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Your unused credit during the inactive period will be frozen, and you can only receive incoming calls and SMS. Upon your next top up, your unused credit balance will be combined with your new top-up amount.
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During the inactive period, you will not be able to use the balance quota from your internet pass. Top up to continue using your Internet pass.
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For voice calls, SMS, call diversion, and call forwarding while roaming, standard roaming charges apply for these services. Click HERE for rates.
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The data pass in this pack is only applicable for usage in Malaysia, Singapore, Thailand, and Indonesia. For other countries, you can purchase Hotlink’s international roaming passes to stay connected. Click HERE to know more.
Internet Passes
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No. Internet Passes Quota Voice Call Quota Price (RM)
Validity
Period (day(s))Hotspot 1 Uncapped speed
Unlimited internet in Malaysia, Singapore, Thailand and Indonesia
Free live sports (Sooka)
Unlimited Calls within Malaysia
400GB Unlimited in MY
55 30 Yes 2 Unlimited 48 Mbps
Uncapped 5G Nights*
200GB Unlimited in MY 40 30 Yes 3 Uncapped speed
Unlimited internet in Malaysia, Singapore, Thailand and Indonesia
Unlimited Calls within Malaysia
Available in eSIM via Hotlink app
100GB Unlimited in MY 30 15 Yes 4 Uncapped speed
Unlimited internet in Malaysia, Singapore, Thailand and Indonesia
Unlimited Calls within Malaysia
40GB Unlimited in MY 18 7 Yes 5 Unlimited 6 Mbps
Uncapped 5G Nights*
20GB Unlimited in MY 12 7 Yes -
You can enjoy 5G with this rate plan if you meet all the following requirements:
- Use a 5G-capable device.
- Have a 4G LTE SIM (to check, just dial *100*6*1*4# from your phone).
- Enable 5G settings on your device.
- Be within 5G coverage.
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Download the Hotlink app from Google Play or the Apple App Store to purchase and manage all internet passes. Alternatively, you can dial *100#.
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There is no quota limit on the Unlimited Internet Passes. You will enjoy high-speed internet, and upon reaching the limit for Fair Usage Policy (FUP) limit, your speed will be reduced.
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Your account or SIM must be active for you to use any services (outgoing call, SMS, the internet browsing). You will be able to use your remaining quota once you have topped up.
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The Unlimited Internet Pass with faster speed will take precedence.
For example, if you have an existing Unlimited Internet and Calls (6Mbps) 30-day Pass and then purchase another Unlimited Internet and Calls (12Mbps) 30-day Pass, your internet browsing speed will be upgraded to 12Mbps instead of 6Mbps.
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No. They are one-time passes.
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Unlimited voice calls include domestic fixed lines, mobile lines, emergency numbers, and 1800 numbers within Malaysia. Charges may apply to calls made to special numbers (e.g. 1300/121/20018).
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You may purchase an additional Travel Pass or Data Roam Pass via the Hotlink app to enjoy high-speed internet.
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Hotlink Travel SIM offers fixed-price international data plans for Malaysia, Singapore, Thailand, and Indonesia. It includes 40GB (7 days), 100GB (15 days) or 400GB (30 days) high-speed data with hotspot and unlimited calls within Malaysia. It provides a simple, multi-country travel internet solution without roaming charges.
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Hotlink Travel SIM offers affordable tourist SIM options starting from RM25 for 40GB (7 days), RM35 for 100GB (15 days) or RM64 for 400GB (30 days). Both plans include high-speed data across Malaysia, Singapore, Thailand, and Indonesia, plus hotspot and unlimited calls within Malaysia. Short-term users can also choose weekly passes starting from RM25.
Need to get in touch with us?
Contact Hotlink Customer Service