Upgrade from Hotlink Red to Hotlink Video

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• Why am I being upgraded to Hotlink Video plan?

  We are discontinuing the top up promo that is offering on your current plan Hotlink Red. To ensure you continue to enjoy great value and connectivity, we are upgrading your plan to the Hotlink Video plan, which is a better plan designed to suit your needs with enhanced internet offers and more competitive options.

• When will this switch happen?

  Your plan will be upgraded to Hotlink Video plan on 27 October 2025 once you agree by replying UP6 to 22622 before 26 October 2025, 11:59pm.

• Are there any charges for this upgrade?

  This upgrade to Hotlink Video plan for FREE. You will receive an SMS confirmation once your plan has been successfully upgraded to Hotlink Video plan.

• How will I know if my plan has been successfully switched?

  You will receive an SMS confirmation once your plan has been successfully switched to Hotlink Video plan.

• What are the benefits of upgrading to Hotlink Video plan?

  Upon upgrading to the Hotlink Video plan, you will enjoy enhanced benefits, including:

  • FREE Perks:
    • FREE 10GB YouTube every month
    • FREE 2x YouTube Internet with purchase of internet passes
    • Top up RM10+/week (Monday 00:00 – Sunday 23:59) to receive:
      • 60 mins to Indonesia.
      • 30 mins to Bangladesh.
  • More Choices & Better Value: Access a wider selection of internet passes, including affordable unlimited options like:
    • RM45 for 30GB 30 days (10GB Internet + 20GB FREE YouTube)
    • RM10 for 6GB 7 days (2GB Internet + 4GB FREE YouTube)
    • RM3 for 6GB 1 day (2GB Internet + 4GB FREE YouTube)
    • And many other exciting deals are available on the Hotlink app!

  
  For more details on Hotlink Video plan, click here for FAQs.

• What will happen to my existing balance & pass subscriptions after I upgrade to Hotlink Video plan?

  Credit Balance: Your current credit balance remains unchanged and will carry over to your new Hotlink Video plan.

  Validity Period: Your validity period will be updated to align with the new plan, without reducing your remaining days.

  Mobile Internet Passes: All active internet passes will automatically carry forward to your new plan.

  Seamless Transition: As a goodwill gesture, you’ll receive a FREE 3GB 1-Day pass after upgrading to ensure uninterrupted mobile internet usage.

  Previous Plan Benefits: Benefits tied exclusively to your old plan (e.g. FREE Facebook 10GB ) will no longer apply after upgrading.

• Can I change my plan to any other Hotlink Plans after switching to Hotlink Video?

  Yes, you may upgrade to Hotlink Prepaid Plan or Pantas plan via Hotlink app anytime at a fee of RM2. 

  For more info about the plans: 

  • Hotlink Prepaid Plan: https://www.hotlink.com.my/en/faq/products/hotlink-prepaid/
  • Pantas Plan: https://www.hotlink.com.my/en/faq/products/prepaid-pantas/general/

  
  To change plan on Hotlink app:

  1. Access Hotlink app > Change Plan icon on top menu on homepage
  2. Access Hotlink app > myHotlink > Account > (your plan name) > Change Plan