Pay with Hotlink – General

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• What is “Pay with Hotlink”?

  “Pay with Hotlink” (also called Direct Carrier Billing or DCB) lets you charge app purchases, digital content, subscriptions, and more directly to your Hotlink bill or Hotlink credit— no credit card needed!

  • For Hotlink Postpaid customers: Your purchases will be included in your next billing statement.
  • For Hotlink Prepaid customers: The cost will be deducted from your available credit balance.
    

• Which App Stores can I charge my purchases using “Pay with Hotlink”?

  You can use “Pay with Hotlink” to charge purchases from the following App Stores:

  • Apple App Store
  • Google Play Store
  • Huawei App Gallery
    

• Is there a limit on how much I can spend using “Pay with Hotlink”?

  Yes, there is a Digital Spend Limit based on your account type:

  Hotlink Postpaid:

  • For Postpaid lines 4 months or older: RM250 (can increase up to 80% of your credit limit via Hotlink app).
  • For lines under 4 months: Fixed RM80/month limit (cannot be changed).
     

  Hotlink Prepaid:

  • The Digital Spend Limit is RM5000 per month, provided you have sufficient credit.

  
  Note : limits may change from time to time, with updates reflected here.

• Can I adjust my Digital Spend Limit?

  Yes, if your line is 4 months or older, you can increase or decrease your limit through:

  • Hotlink Self Serve
  • Hotlink App

  For newer lines under 4 months, the RM80 limit is fixed.

  Here’s a helpful video on managing your spend limit:

• If I get a refund for a purchase, will it affect my Digital Spend Limit?

  No. Refunds will not increase or restore your spend limit for the current month.

• Who can use the “Pay with Hotlink” service?

  “Pay with Hotlink” is available to all Hotlink Postpaid and Prepaid customers, excluding Hotlink Tourist SIM users. However, “Pay with Maxis” is not available for mobile lines under Corporate and Wireless Broadband services.

• Can I purchase content that is not in Ringgit Malaysia using “Pay with Hotlink”?

  Unfortunately, “Pay with Hotlink” only supports purchases in Ringgit Malaysia.
  

• Can I purchase content over WiFi?

  During the initial setup of “Pay with Hotlink,” you must be connected to the Hotlink network for authentication. Once authenticated, you can make purchases over either WiFi or the Hotlink mobile network.
  

• Are purchases subject to taxes?

  Prices include an 8% Service Tax (SST) on digital services—no extra tax will appear on your bill.

  Purchases are not subject to the 6% Sales and Service Tax (SST).

• How do I manage my spend limit for content purchase via “Pay with Hotlink”?

  You can control your spending by adjusting your spend limit and managing your subscriptions. Here are helpful video guides for your reference:
  

  • For AppStore: Watch here
  • For Google Play: Watch here

   

• What should I do if I have a dispute regarding an App Store or content purchase?

  For any issues—billing errors, duplicate charges, subscription management—contact the app store or content provider directly.

  Maxis only provides the payment service and does not manage subscriptions or content. Manage or cancel subscriptions through the app store or provider.