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Frequently Asked Questions

Hotlink Credit & Maxis Direct Billing – Huawei App Gallery (updated as of 26-Jan-2022)

  • You need to link your Huawei App Gallery with your Hotlink account before purchase, which is a one-time process. Find out more at https://www.hotlink.com.my/en/services/direct-carrier-billing/ and you may find “Get Started with Hotlink Billing” for Huawei App Gallery and follow the steps to activate it.

  • Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made. You will also receive an email notification from Huawei.

  • Depending on the device, we recommend you use protection features that requires you to enter a password or authentication for purchases.

  • You may contact Huawei for support. Find out more at https://consumer.huawei.com/my/support/contact-us/ .

  • You can use apps you bought on Huawei App Gallery on any Huawei device without paying again, by downloading the apps again. However, each device must have the same Huawei ID on it.

  • You may contact Huawei for support. Find out more at https://consumer.huawei.com/my/support/contact-us/ .

  • The refund may take 6-8 weeks from the date the refund was approved, to be processed.

  • Yes, you will receive an SMS notification from Hotlink.

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