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Frequently Asked Questions

International Roaming - Data Roam Pass

  • The "Data Roam Pass" is a roaming Mobile Internet pass that allows the subscriber to access internet browsing whilst travelling overseas. It is a daily pass of RM38/24 hours.

  • Just turn on data roaming and use auto-subscribe for Data Roam Pass.

    Alternatively, you may manually subscribe by dialing *100#,  then selecting 'International Roaming', choosing a 'Country', and selecting 'Buy 1 Day Data Pass'.

  • For both manual and auto subscriptions, we will inform you via SMS when your pass has been successfully activated. Alternatively, you can check your status by dialing *100#.

  • The pass offers mobile internet browsing when a subscriber is travelling abroad, for 24 hours after purchase. Just like domestic passes, the Fair Usage Policy 'FUP' applies during roaming i.e. Upon exhaustion of the fair usage quota for the respective pass, you will be able to continue browsing at a reduced internet speed.

  • The Data Roam Pass is RM38 and is valid for 24 hours.

  • Yes. You can still continue browsing without any data charges even though you have reached your fair usage quota before time expiry of the pass. However, your internet usage speed will be reduced until the pass expires.

  • Yes. You can restore your internet usage speed by subscribing to another RM38 pass. To subscribe dial *100# > International Roaming > Country > Top Up Data. Click here to view the list of countries.

  • There is no limit to the number of passes you can buy; the pass(es) are stackable i.e. you can buy as many as you like even before the fair usage quota expires.

  • If you have exhausted your fair usage quota, you can continue browsing on a reduced internet browsing speed until the pass expires, but this usage will NOT incur additional charges.

  • No, Data Roam Pass is country specific. If you are traveling to multiple countries a day, you will need to activate Data Roam Pass and browse on the respective preferred operators in each country.

  • No, Data Roam Pass is exclusively for international roaming ONLY.

  • You can check both the pass validity and data usage by dialing *100# > International Roaming > Check Status.

  • You will be charged pay-per-use rates at RM30/MB.

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