Upgrade Hotlink Prepaid to Hotlink Postpaid

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• Where do I upgrade my Hotlink Prepaid to Hotlink Postpaid plan?

  You may perform the upgrade at any Maxis stores and Hotlink Online Store (not available for upgrade to Hotlink Postpaid 60 with device).

  Things to note:

  • Must be 18 years and above and meet our credit requirements. 
  • Maximum 2 mobile lines on Hotlink Postpaid plans per NRIC/ passport.

• What will happen to my unused credit balance after upgrading to Hotlink Postpaid?

  Your unused credit balance will be transferred into your postpaid account and will be reflected in your bill.

• How do I upgrade my Hotlink Prepaid to Hotlink Postpaid via Hotlink Online Store?

  It is simple, do ensure your Hotlink Prepaid line is active and go to Hotlink Online Store and do the following: -

  • Select “Postpaid Plan”
  • Click “Buy Now”
  • Click “Get A New Line”
  • Complete TAC validation and Face ID
  • Select “Upgrade to Hotlink Postpaid” (Note: only eligible users will be able to see their existing prepaid lines)
  • Complete account details
  • After submitting order, do wait 5-10 minutes for the confirmation SMS.

• I have upgraded my Hotlink Prepaid to Hotlink Postpaid via Hotlink Online Store. Do I need to change my SIM card?

  No change is required; you may use your existing SIM card.