Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

As directed by MCMC, person-to-person SMS with URL link will be blocked effective 2 May 2023.

SMS with URL link will be blocked effective 2 May 2023.

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Important Update: Changes to General Terms and Conditions of Services(s) – Hotlink Consumer. Learn More.

Hotlink Consumer: Terms & Conditions Updated. Learn More.

Frequently Asked Questions

Upgrade Hotlink Prepaid to Hotlink Postpaid

  • You may perform the upgrade at any Maxis stores and Hotlink Online Store (not available for upgrade to Hotlink Postpaid 60 with device).

    Things to note:

    • Must be 18 years and above and meet our credit requirements. 
    • Maximum 2 mobile lines on Hotlink Postpaid plans per NRIC/ passport.
  • Your unused credit balance will be transferred into your postpaid account and will be reflected in your bill.

  • It is simple, do ensure your Hotlink Prepaid line is active and go to Hotlink Online Store and do the following: -

    • Select “Postpaid Plan”
    • Click “Buy Now”
    • Click “Get A New Line”
    • Complete TAC validation and Face ID
    • Select “Upgrade to Hotlink Postpaid” (Note: only eligible users will be able to see their existing prepaid lines)
    • Complete account details
    • After submitting order, do wait 5-10 minutes for the confirmation SMS.
  • No change is required; you may use your existing SIM card. 

Need to get in touch with us?

Contact Hotlink Customer Service