Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

As directed by MCMC, person-to-person SMS with URL link will be blocked effective 2 May 2023.

SMS with URL link will be blocked effective 2 May 2023.

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Important Update: Changes to General Terms and Conditions of Services(s) – Hotlink Consumer. Learn More.

Hotlink Consumer: Terms & Conditions Updated. Learn More.

Frequently Asked Questions

Maxis TV - General

  • Maxis TV will be known as Maxis Lifestyle from 6th February 2024 onwards.

    Maxis TV (previously known as Maxis TV) offers your favourite TV shows, dramas and movies with the best end to end experience from discovery, subscription and consumption from various video streaming providers. For more, just go to Maxis TV website at https://tv.maxis.com.my/

    Alternately, you can login with your mobile number or email (only for sooka) via Content Provider's app or website to enjoy streaming.

  • Maxis TV offers:

    1. Live event pass with mobile data
      • 1 live event pass at RM 9.90
    2. Monthly renewal with mobile data
      • 30-day access at RM9.99 or starting from RM15.90 for sooka
  • You can enjoy streaming for high quality contents from various partners with options to purchase single or multiple bundle passes with mobile data with Maxis billing or Hotlink credit. 

    You can watch movies, dramas and TV shows on-the-go anytime, anywhere, on multiple devices such as smartphones, tablets and laptops.

  • All Maxis customers with option to charge to: Maxis postpaid customer : Maxis bill
    Hotlink postpaid customers: Hotlink Postpaid bill
    Hotlink prepaid: Hotlink credit
    Credit card or debit card: This option will not be available on Maxis Lifestyle effective 6 Feb 2024. Subscribers with this payment option are advised to change their payment option from Credit/ Debit Card to "Pay with Maxis/ Hotlink or known as Direct Carrier Billing

  • You can purchase one-time pass and monthly renewal pass with mobile data on Maxis app, Hotlink app, Hotlink Postpaid app or Maxis website https://tv.maxis.com.my/

    Alternately, you can subscribe to monthly renewal pass without mobile data at the content providers' website or app.

  • After your pass activation is successful, just go to Movies or TV shows and filter by the content providers you have subscribed to. Click on any of your favourite show or movie to enjoy streaming.

    Alternately, you can enjoy video streaming via content provider's app or website. Just ensure that you are on mobile data connection to enjoy streaming using the allocated data.

    For sooka, you are required to complete the registration after your pass activation is successful with the steps below:

    1. Choose any programme or show from sooka on Maxis TV and click watch
    2. You will be prompted to create an account with sooka
    3. Once your account is created, you may now stream any sooka's show or programme on Maxis TV or via sooka's app or website.
  • Sorry, you cannot use Maxis TV service when you are overseas.

  • The data given is meant for the specific Content Provider's streaming usage only.

  • Upon full utilization of the data quota, all subsequent streaming usage will be drawn from your existing mobile internet plan.

  • You can only subscribe to 1 pass at a time. You can purchase a new pass upon expiry of the previous subscription.

    We recommend you to purchase additional pass from different content providers to enjoy streaming on various content.

  • You will need to cancel your existing auto-renewal monthly subscription first. You can only then purchase the 1 time subscription after the previous auto-renewal monthly subscription expires.

    *Multiple Pass not applicable for sooka

  • Yes, You can. However, stacking of one-time pass is not allowed.

  • You will able to purchase multiple pass from different partner but not from the same partner.

    Stacking of Montly Renewal pass from the same Content Provider is not allowed.

  • The free trial pass is only available on monthly pass (for single or combination of 2 content providers). Upon expiry of trial pass, your subscription will be automatically switch to monthly renewal pass with monthly subscription fee.

    If you are on monthly trial pass for single content provider, your subsription will be renewed to a monthly renewal pass at RM9.99

    If you are on monthly trial pass for combination of 2 different content providers, your subsription will be renewed to a monthly renewal pass at RM18.

  • Yes, you will receive a SMS reminder before your trial ends.

  • Your free trial pass will be terminated. You may subscribe to the monthly renewal pass after converted to Postpaid.

  • Only new subscribers for monthly renewal pass enjoy free trial pass.

  • Maxis offers monthly renewal pass with premium access to content services and mobile data. Offer via Content Provider only provides premium access.

  • You can unsubscribe monthly renewal pass from VIU app, upon the expiry of the current subscription, you may subscribe monthly renewal pass with mobile data from Maxis TV website.

  • You can unsubscribe the monthly access from sooka app and upon the expiry of the current subscription, you may subscribe the monthly access with mobile data from Maxis TV website.

  • Yes, you will receive SMS notification after succesful renewal. The charge will be reflected in your Maxis invoice or Hotlink e-statement.

  • One Time Pass will expire automatically after validity hence unsubscription is not required.

    For monthly renewal pass, you can manage your subscription on Maxis TV website https://tv.maxis.com.my/

  • Due to commercial agreement with IQIYI, all streaming activites and contents can only be performed on iQiYi's website

    After purchased iQIYI pass via Maxis TV website, you can login your mobile number on iQiYi app/ website to enjoy streaming.

  • Yes, you can discover the wide range of content on Maxis TV by signing up with your email address and select credit/ debit card as payment method.

  • Yes. Simply follow below steps.

    • Step 1: Go to Maxis TV website <link to Maxis TV website>
    • Step 2: under "Manage account"
    • Step 3: Click on 3 dots
    • Step 4: Change payment to Maxis bill/Hotlink credit, or to Credit/ Debit card
  • Simply follow below steps.

    • Step 1: Go to Maxis TV website
    • Step 2: Go to "Manage account"
    • Step 3: Under "Subscriptions" Click on 3 dots and click "Edit plan"
    • Step 4: Choose the plan that you would like to subscribe

     

    The change from sooka VIP Entertainment to sooka VIP+Sports or from sooka VIP+Sports to sooka VIP TV will take effect immediately upon successful plan change and your charges will be prorated accordingly.

  • Simply follow below steps.

    1. Step 1: Go to Maxis TV website
    2. Step 2: Go to "Manage account"
    3. Step 3: Under "Subscriptions" Click on 3 dots and click "Edit plan"
    4. Step 4: Choose the plan that you would like to subscribe

     

    The change from sooka VIP TV to sooka VIP+Sports or from sooka VIP+Sports to sooka VIP Entertainment will take effect upon the expiry of the current subscription cycle.

  • Yes, you can log in to our Maxis TV website https://tv.maxis.com.my/ and go to 'Manage Account' to pay with your Hotlink credit or charge to your Maxis bill.

  • The pass validity varies according to the pass. You may check your subscription status via Maxis app, Hotlink app, Hotlink Postpaid app and Maxis TV website https://tv.maxis.com.my/

  • The pass offers unlimited data. However, to ensure better experience for all users, excessive and abusive data usage is subjected to Fair Usage Policy.

  • Android TV devices:

    • Sony and Sharp version 8.0 and above
    • Smart TV devices:
    • LG TV 2018 model and above with Web OS 4.0 and above
    • Samsung TV 2018 model and above with OS Tizen 4.0 and above

Watch anywhere, anytime with Maxis TV

Need to get in touch with us?

Contact Hotlink Customer Service