Maxis TV - General


What is Maxis TV?
Maxis TV (previously known as TVNow) offers content services to allow subscribers to watch TV shows, dramas and movies on-the-go via multiple devices from various video streaming providers. 

To know more about each of the video streaming service providers, kindly visit their official websites at:


What are the available Maxis TV pass?
Maxis TV offers:
i) One-time pass + mobile data

  • 1-day access + 3GB at RM3
  • 7-day access + 5GB at RM7 
  • 30-day access + 10GB at RM15 

Note: Availability of 1-day, 7-day, 30-day passes varies for each of the video streaming service providers i.e. Viu offers 7-day and 30-day passes while iflix offers 1-day, 7-day and 30-day passes

ii) Monthly renewal pass without mobile data


What are the major benefits of subscribing to Maxis TV from Hotlink?
You enjoy the convenience of buying one-time or monthly renewal pass with Hotlink credit or Maxis Billing, applicable for selected video streaming service providers. Apart from that, you can watch movies, dramas and TV shows on-the-go anytime, anywhere, on multiple devices such as smartphones, tablets and laptops.


Who is eligible to purchase Maxis TV pass?

  • All Postpaid subscribers excluding MaxisONE Home Fibre.
  • All Hotlink and Hotlink Flex subscribers excluding Hotlink Tourist SIM.


How do I subscribe to Maxis TV passes?
You can purchase one-time pass and selected monthly renewal pass on hotlink.com.my/maxistv, Hotlink RED app or Hotlink Flex App. 

Alternately, you can subscribe to monthly renewal pass at the service providers' website.


I have subscribed to Monthly Recurring Pass.
My monthly subscription failed to renew due to insufficient credit. Can it be renewed after I reactivate my line?

Please ensure you have sufficient balance and re-subscribe the monthly renewal pass.


I have subscribed to One Time Pass - 1-day Pass @ RM3  + 3GB. How can I check my data usages?
You can check your data usages on Hotlink RED App and Hotlink Flex App. 


How do I enjoy the content service after subscribed to the Maxis TV pass?
After Maxis TV Pass is activated via Hotlink RED App, Hotlink Flex App or Hotlink Website (hotlink.com.my/maxistv), go to "Manage Subscription" and click on "Watch Now" to start streaming.

Alternately, you can enjoy video streaming via Content Provider's app or website.


I have purchased the monthly iflix subscription. Can I watch this on TV?
You can enjoy streaming on multiple devices including smartphones, tablets and laptops. Streaming on TV is also available for selected service providers.


Can I use this Maxis TV service while I’m overseas?
Sorry, you cannot use Maxis TV service when you are overseas.


Can I use data for Maxis TV pass for other usages?
For example, I have purchased Viu's 30-day pass with 10GB data. Can I use the 10GB data for other usages besides Viu?

The data given is meant for the specific Service Provider's streaming usage only. 


What will happen when my Maxis TV data quota has been completely utilized?
Upon full utilization of the data quota, all subsequent streaming usage will be drawn from your existing mobile internet pass.


Can I purchase another One Time Pass if my Maxis TV data quota has depleted? For example, I have fully utilized my 30-day 10GB data for Viu, can i purchase another 1-day or 7-day pass for Viu?
For the remaining period of your access, you may enjoy video streaming with the data from your existing mobile internet pass.

You may purchase a new one-time pass only upon expiry of the 30-day Viu pass. 


I have an existing  7-day pass comes with 5GB data. How can I utilise the 5GB data?
All streaming and browsing activities on respective Service Provider will be consumed from the allocated data (5GB) except for YuppTV passes.

For YuppTV passes, data can be utilised for browsing/ streaming on YuppFlix only. For non-YuppFlix channel i.e. Live TV, data usages will be drawn from your mobile internet plan.


Can I purchase multiple passes at the same time?
For example, I have an existing iflix 7-day pass. can I still purchase 30-day pass?

You can only subscribe to 1 pass at a time. You can purchase a new pass upon expiry of the previous subscription. 


Can I purchase one time pass and monthly recurring pass at the same time?For example, I have purchased iflix 7-day pass. Can I still subscribed to monthly recurring pass which is available in iflix app/web?
You will need to cancel your existing auto-renewal monthly subscription first. You can only then purchase the 1 time subscription after the previous auto-renewal monthly subscription expires.

On top of that, stacking of one time pass is not allowed i.e. you will not be able to purchase iflix 7-day pass when the 30-day pass is still active. 


Can I have a 7-day pass for both iflix and Viu?
Yes, you can purchase 1-day, 7-day and 30-day pass from different service providers at one time.

 
I have an existing subscription with one of the video streaming service providers via credit card. Can I convert this subscription to be billed to my Hotlink credit or Maxis Billing?
Change of billing option is not allowed.  However, you may cancel your subscription via credit card from the service provider's app or website and add a new subscription by selecting Hotlink credit or Maxis Billing as your preferred billing option.


What is the validity of the pass?
The pass validity varies according to the pass. You may check your subscription status on Hotlink RED App, Hotlink Flex app and Hotlink Website (hotlink.com.my/maxistv). 


How do I unsubscribe to the One Time Pass/ Monthly Pass?
One Time Pass will expire automatically after validity hence unsubscription is not required.

For monthly renewal pass, you can manage your subscription on Hotlink RED App, Hotlink Flex app and Hotlink Website (hotlink.com.my/maxistv) or Service Provider's app/web.