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Frequently Asked Questions

Maxis TV - General

  • Maxis TV offers your favourite TV shows, dramas and movies with the best end to end experience from discovery, subscription and consumption from various video streaming providers. For more, just go to Maxis TV website at https://tv.maxis.com.my/

    Alternatively, you can login with your mobile number via Content Provider's app or website to enjoy streaming. 

  • Maxis TV offers:

    Monthly renewal with Mobile Data

    1. iQiyi
      • 30-days access at RM9.99 + 10GB Data
    2. Viu
      • 30-days access at RM9.99 + 10GB Data
    3. Multi pass
      • 30-days (combination of Viu & iQiYi) at RM18 + *Unlimited Data
      • sooka is not available in Multi Pass
    4. sooka
      • **Pay-Per-View event pass at RM9.90 +1 GB Data
      • 30 Days access (VIP, VIP+Sports & VIP TV) starting from RM15.90

     

    *Unlimited Data only applies to Maxis TV content streaming
    **Pay-Per-View pass price subject to changes 

  • You can enjoy streaming for high quality contents from various partners with options to purchase single or multiple bundle passes with mobile data with Maxis billing or Hotlink credit. 

    You can watch movies, dramas and TV shows on-the-go anytime, anywhere, on multiple devices such as smartphones, tablets and laptops.

  • All Maxis customers and non-Maxis customers with option to charge to:
    Maxis Postpaid customer : Maxis bill 
    Hotlink postpaid customers: Hotlink Postpaid bill 
    Hotlink Prepaid: Hotlink credit
    Credit card or debit card via MaxisPay : all

  • You can purchase one-time pass or monthly renewal pass with Mobile Data on Maxis App,  Hotlink App, Hotlink Postpaid App or Maxis TV website https://tv.maxis.com.my/

    Alternatively, you can subscribe to monthly renewal pass without Mobile Data at the content providers' website or App. This will not be a Maxis TV subscription if you choose to subscribe directly at the respective partner's website/ App."

  • Please ensure you have sufficient balance and re-subscribe the monthly renewal pass.

  • After your pass activation is successful, select the available options :

    TV Shows
    Movies
    Live TV
    OR
    Filter by the content providers you have subscribed to. Click on any of your favourite show or movie to enjoy streaming.

    Alternatively, you can enjoy video streaming via content provider's app or website. Just ensure that you are on mobile data connection to enjoy streaming using the allocated data.

    For sooka, you are required to complete the registration after your pass activation is successful with the steps below:

    1. Choose any programme or show from sooka on Maxis TV and click watch
    2. You will be prompted to create an account with sooka
    3. Once your account is created, you may now stream any sooka's show or programme on Maxis TV or via sooka's app or website.

  • You can enjoy streaming on multiple devices including smartphones, tablets and laptops. Streaming on TV is also available for selected content providers. Please check at the respective content provider's website for list of supported devices.

  • Sorry, you cannot use Maxis TV service when you are overseas.

  • The Data given is meant for the specific Content Provider's streaming usage only. 

  • Upon full utilization of the Data quota, all subsequent streaming usage will be drawn from your existing Mobile Internet Plan.

  • No, you wont be able to purchase another monthly subscription if you still have an active subscription. For the remaining period of your access, you may enjoy video streaming with the Data from your existing active Mobile Internet Pass.

  • Maxis offers monthly renewal pass with premium access to content services and Mobile Data. Offer via Content Provider only provides premium access.

  • You can unsubscribe monthly renewal pass from VIU app, upon the expiry of the current subscription,  you may subscribe monthly renewal pass with Mobile Data from Maxis TV website

  • Yes, you wiill receive SMS notification after succesful renewal. The charge will be reflected in your Maxis invoice or Hotlink e-statement.

  • Yes, you can log in to our Maxis TV website https://tv.maxis.com.my/ and go to 'Manage Account' to pay with your Hotlink credit or charge to your Maxis bill. 

  • The pass validity varies according to the pass. You may check your subscription status via Maxis app,  Hotlink app, Hotlink Postpaid app and Maxis TV website https://tv.maxis.com.my/

  • One Time Pass will expire automatically after validity hence unsubscription is not required.

    For monthly renewal pass, you can manage your subscription on Maxis TV website https://tv.maxis.com.my/

  • The pass offers unlimited data for use of Maxis TV content only. However, to ensure better experience for all users, excessive and abusive data usage is subjected to Fair Usage Policy.

  • Due to commercial agreement with IQIYI, all streaming activites and contents can only be performed on iQiYi's website

    After purchased iQIYI pass via Maxis TV website, you can login your mobile number on iQiYi app/ website to enjoy streaming.

  • Yes, you can discover the wide range of content on Maxis TV by signing up with your email address and select credit/ debit card as payment method. 

  • Yes. Simply follow below steps.

    Step 1: Go to Maxis TV website
    Step 2: under "Manage account"
    Step 3: Click on 3 dots
    Step 4: Change payment to Maxis bill/Hotlink credit, or to Credit/ Debit card

  • You can unsubscribe the monthly access from sooka app and upon the expiry of the current subscription, you may subscribe the monthly access with mobile data from Maxis TV website.

  • Simply follow below steps.

    • Step 1: Go to Maxis TV website
    • Step 2: Go to " Manage account"
    • Step 3: Under "Subscriptions" Click on 3 dots and click "Edit plan"
    • Step 4: Choose the plan that you would like to subscribe
       

    The change from sooka VIP Entertainment to sooka VIP+Sports will take effect immediately upon successful plan change and your charges will be prorated accordingly. 

  • Simply follow below steps.

    • Step 1: Go to Maxis TV website
    • Step 2: Go to " Manage account"
    • Step 3: Under "Subscriptions" Click on 3 dots and click "Edit plan"
    • Step 4: Choose the plan that you would like to subscribe

     

    The change from sooka VIP+Sports  to sooka VIP Entertainment will take effect upon the expiry of the current subscription cycle. 

  • Simply follow below steps.

    • Step 1: Go to Maxis TV website
    • Step 2: Go to " Manage account"
    • Step 3: Under "Subscriptions" Click on 3 dots and click "Edit plan"
    • Step 4: Choose the plan that you would like to subscribe

     

    The change from sooka VIP Entertainment to sooka VIP+Sports or from sooka VIP+Sports to sooka VIP TV will take effect immediately upon successful plan change and your charges will be prorated accordingly. 

  • Simply follow below steps.

    • Step 1: Go to Maxis TV website
    • Step 2: Go to "Manage account"
    • Step 3: Under "Subscriptions" Click on 3 dots and click "Edit plan"
    • Step 4: Choose the plan that you would like to subscribe

     

    The change from sooka VIP TV to sooka VIP+Sports or from sooka VIP+Sports to sooka VIP Entertainment will take effect upon the expiry of the current subscription cycle. 

  • Android TV devices:

    • Sony and Sharp version 8.0 and above
    • Smart TV devices:
    • LG TV 2018 model and above with Web OS 4.0 and above
    • Samsung TV 2018 model and above with OS Tizen 4.0 and above
       

    You may also log onto sooka website to find the latest supported device

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