Frequently Asked Questions
FAQs Hotlink Postpaid – General
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The new Hotlink Postpaid is 5G and 4G enabled mobile Internet plans with uncapped speed, unlimited voice calls & SMS, with the option of smartphone bundles on selected plans.
There are 4 plans to choose from:
Hotlink
Postpaid 30Hotlink
Postpaid 45Hotlink Postpaid 60 Hotlink
Postpaid 70Monthly Commitment
*exclusive of 6% SSTRM30/month RM45/month RM60/month RM70/month Pre-allocated Quota (monthly) 2GB (4G/5G) + 2GB (5G Only) 50GB (4G/5G) + 50GB (5G Only) 100GB (4G/5G) + 100GB (5G Only) 150GB (4G/5G) + 150GB (5G Only) High-speed Internet / No speed capped Yes Yes Yes Yes Unlimited Calls & SMS Yes Yes Yes Yes Smartphone Bundle No No Limited Yes Free International Roaming No No No Yes (Singapore, Thailand & Indonesia) To experience 5G, kindly ensure:
- You are subscribed to the latest Hotlink Postpaid plans
- You are within the 5G coverage area. Click HERE to check
- You are using a 5G-supported device.
- You are using a 4G LTE SIM / eSIM. Dial *100*8*5# to check
- Network option on your device is set to “5G”. Steps as below:
- iOS: Settings -> Mobile Data -> Mobile Data Options -> Voice & Data -> 5G Auto
- Android: Settings -> Connections -> Mobile networks -> Network mode -> 5G/ LTE/ 3G/ 2G (auto connect)
- You are subscribed to the latest Hotlink Postpaid plans
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Eligibility Criteria Channels to Sign up - All consumers aged 18 years old and above.
- Applicable for new registration with a new number;
- Switching from other local service providers (port-in);
- Upgrading from Hotlink Prepaid to Hotlink Postpaid.
- Hotlink Online Store – get RM10 rebate for 6 months.
- Walk-in to any Hotlink or Maxis Stores. Find the nearest store HERE.
If you are an existing Hotlink Postpaid subscriber looking to upgrade your plan, use the latest Hotlink app and follow the steps below:
Hotlink app – myhotlink -> Account -> Click “Hotlink Postpaid” -> Click “Upgrade Plan”
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At sign-up, you will need to pay the following:
Upon Purchase First Bill Rate Plan Advance Payment RM30 - Processing Fee (One-time) - RM10 SIM Fee (One-time) - RM10 Your first monthly commitment will be pro-rated, based on the remaining days in the billing cycle.
Additional Information:
- For non-Malaysians, a registration deposit of RM 150 is required for Hotlink Postpaid 30, 45, 60 and 70 plans.
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You will enjoy your plan’s full Internet quota allocation with unlimited calls and SMS from the day you activate your account.
But don’t worry, your first monthly commitment fee will be pro-rated based on number of days and the full monthly commitment fee will only be applicable from month 2 onwards.
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Yes, you can upgrade from Hotlink Prepaid to Hotlink Postpaid while retaining your existing number, any unused credit will be credited to your Postpaid account and reflected in first bill.
Visit any Maxis / Hotlink Stores nearest to you or upgrade now at Hotlink Online Store.
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It is applicable to domestic mobile/fixed ON-net & OFF-net usage (excluding video calls, calls to chargeable 1-300/1700/600 numbers and calls to TM100 and 121 numbers).
There are no limits to the unlimited calls and SMS, however customers are subjected to Maxis’ Fair Usage Policy and we reserve the rights to interrupt, bar, suspend or restrict the service if the customer’s usage appears unusual. Please refer to the rate plan’s Terms & Conditions for further details.
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Unlimited Calls and SMS Pre-allocated Internet Quota Hotlink Postpaid 30, 45 and 60 No, for domestic use only. No, for domestic use only Hotlink Postpaid 70 No, for domestic use only You can use it to roam in Singapore, Indonesia and Thailand at no additional cost. This is a limited time offer, read more HERE.
To know more on how to roam and available roaming passes for Hotlink Postpaid, click HERE.
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Yes, we don’t block any tethering/ sharing hotspot with other devices.
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Yes, you can change or upgrade to other Hotlink or Maxis Postpaid plans anytime. However, if you have an existing device contract, you are required to pay the Early Termination Fee (ETF) to change to a lower Hotlink Postpaid rate plan.
Calculation of the ETF as below:
- Penalty Amount = [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ Contract Period)] + RM 100
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No, it will refresh monthly upon completion of your bill cycle.
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There is no supplementary line / plan for Hotlink Postpaid, however you can sign up to 5 principal lines under one Hotlink Postpaid account. If you require supplementary lines, please check out Maxis Postpaid plans here.
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Upon depletion of your quota, you can continue surfing WITHOUT ADDITIONAL CHARGES at a reduced speed. Alternatively, you may purchase additional Internet passes via Easy Menu *100# or the Hotlink app at https://www.hotlink.com.my/ms/services/mobile-app/
The available Internet passes are as follows:
Pass Description + Validity Usage Price Auto Renewal 10GB (4G/5G) for 30 days All including hotspot RM15 No 7GB (4G/5G) for 14 days RM10 3GB (4G/5G) for 3 days RM5 Unlimited Social for 14 days Facebook, Instagram, Snapchat, Pinterest, Twitter RM10 No Unlimited Social for 30 days Yes Unlimited Music for 14 days Spotify, Joox, Saavn, Smule, KK Box RM10 No Unlimited Music for 30 days Yes Unlimited Chat for 14 days WeChat, WhatsApp, LINE, IMO, QQ IM RM5 No Unlimited Chat for 30 days Yes
