Frequently Asked Questions

FAQs Hotlink Postpaid – General

  • The new Hotlink 5G postpaid plans offer unlimited high-speed Internet, HD calls and unlimited SMS with optional smartphone bundles on selected plans.

    There are 4 plans to choose from:

    Plan Hotlink
    Postpaid 30
    Hotlink
    Postpaid 45
    Hotlink
    Postpaid 60
    Hotlink
    Postpaid 70
    Monthly Commitment
    *exclusive of 6% SST
    RM30/month RM45
    RM35/month
    RM60
    RM50/month
    RM70
    RM60/month
    Pre-allocated Quota (monthly) 2GB (4G) + 2GB (5G)
    50GB (4G) + 50GB (5G)
    100GB (4G) + 100GB (5G)
    150GB (4G) + 150GB (5G)
    High-speed Internet Unlimited high-speed access
    Unlimited high-speed access
    Unlimited high-speed access
    Unlimited high-speed access
    Calls & SMS Unlimited HD calls & SMS
    Unlimited HD calls & SMS
    Unlimited HD calls & SMS
    Unlimited HD calls & SMS
    Smartphone Bundle Not available
    Not available
    Limited postpaid mobile phone bundles
    Available with free 5G phone options
    Free International Roaming Not included
    Not included
    Not included
    Free international roaming included (Singapore, Thailand & Indonesia)
    Network 4G / 5G postpaid compatible 4G / 5G postpaid compatible 4G / 5G postpaid compatible 4G / 5G postpaid compatible
    Best for Light users looking for essential postpaid phone plans Everyday users are balancing data and calls
    Heavy users with postpaid phones and streaming needs
    Power users wanting full-speed 5G postpaid plans with roaming and bundles

    To experience 5G, kindly ensure:

    1. You are subscribed to the latest Hotlink Postpaid mobile phone plans
    2. You are within the 5G coverage area. Click HERE to check
    3. You are using a 5G-supported device. 
    4. You are using a 4G LTE SIM / eSIM. Dial *100*8*5# to check
    5. Network option on your device is set to “5G”. Steps as below:
      • iOS: Settings -> Mobile Data -> Mobile Data Options -> Voice & Data -> 5G Auto
      • Android: Settings -> Connections -> Mobile networks -> Network mode -> 5G/ LTE/ 3G/ 2G (auto connect) 
  • Eligibility Criteria Channels to Sign up
    • All consumers aged 18 years old and above.
    • New registration or port-in from other telcos
    • Upgrading from Hotlink Prepaid to Hotlink Postpaid.
    • Hotlink Online Store – get RM10 rebate for 6 months.
    • Walk-in to any Hotlink or Maxis Stores. Find the nearest store HERE.

    If you are an existing Hotlink Postpaid subscriber looking to upgrade your plan, use the latest Hotlink app and follow the steps below:

    Hotlink app – myhotlink -> Account -> Click “Hotlink Postpaid” -> Click “Upgrade Plan”

  • Yes, you can upgrade from Hotlink Prepaid to Hotlink Postpaid and keep your existing number. Any unused prepaid credit will be transferred to your postpaid phone plan account and reflected in your first bill. 

    You can upgrade at any Hotlink or Maxis store, or online via the Hotlink Online Store.

  • Both run on the same high-quality network. Hotlink Postpaid serves as a budget-friendly option for individuals, while Maxis Postpaid offers premium and family-focused postpaid plans, with added benefits and shared data lines.

  • The Hotlink Postpaid 30 is the most affordable option among the 5G postpaid plans, ideal for light users.

    Best for:

    • Students or occasional data users
    • Users who want unlimited calls and SMS without heavy Internet usage


    Plan Details:

    • Monthly Fee: RM30
    • Data: 2GB (4G) + 2GB (5G)
    • Unlimited Calls & SMS
    • No contract required


    Factors to consider before choosing a plan:

    • Internet quota and 5G postpaid speeds
    • Hotspot allowance
    • Smartphone bundle eligibility
    • Contract commitment
  • At sign-up, you will need to pay the following:

      Upon Purchase
    First Bill
    Rate Plan Advance Payment
    RM30 -
    Processing Fee (One-time)
    - RM10
    SIM Fee (One-time)
    - RM10

    Your first monthly commitment will be pro-rated, based on the remaining days in the billing cycle.

    Additional Information:

    • For non-Malaysians, a registration deposit of RM 150 is required for Hotlink Postpaid 30, 45, 60 and 70 plans.
  • You will enjoy your plan’s full Internet quota allocation with unlimited calls and SMS from the day you activate your account.

    But don’t worry, your first monthly commitment fee will be pro-rated based on number of days and the full monthly commitment fee will only be applicable from month 2 onwards.

  • Yes, you can upgrade from Hotlink Prepaid to Hotlink Postpaid while retaining your existing number, any unused credit will be credited to your Postpaid account and reflected in first bill.

    Visit any Maxis / Hotlink Stores nearest to you or upgrade now at Hotlink Online Store.

  • It is applicable to domestic mobile/fixed ON-net & OFF-net usage (excluding video calls, calls to chargeable 1-300/1700/600 numbers and calls to TM100 and 121 numbers).

    There are no limits to the unlimited calls and SMS, however customers are subjected to Maxis’ Fair Usage Policy and we reserve the rights to interrupt, bar, suspend or restrict the service if the customer’s usage appears unusual. Please refer to the rate plan’s Terms & Conditions for further details.

  •   Unlimited Calls and SMS
    Pre-allocated Internet Quota
    Hotlink Postpaid 30, 40 and 60 No, for domestic use only.
    No, for domestic use only.
    Hotlink Postpaid 70 No, for domestic use only.
    You can use it to roam in Singapore, Indonesia and Thailand at no additional cost. This is a limited time offer, read more HERE.

    To know more on how to roam and available roaming passes for Hotlink Postpaid, click HERE.

  • Yes, we don’t block any tethering/ sharing hotspot with other devices.

  • Yes, you can change or upgrade to other Hotlink or Maxis Postpaid plans anytime. However, if you have an existing device contract, you are required to pay the Early Termination Fee (ETF) to change to a lower Hotlink Postpaid rate plan.

    Calculation of the ETF as below:

    i. Penalty Amount = [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ Contract Period)] + RM 100

  • No, it will refresh monthly upon completion of your bill cycle.

  • There is no supplementary line / plan for Hotlink Postpaid, however you can sign up to 5 principal lines under one Hotlink Postpaid account. If you require supplementary lines, please check out Maxis Postpaid plans here.

  • Upon depletion of your quota, you can continue surfing WITHOUT ADDITIONAL CHARGES at a reduced speed. Alternatively, you may purchase additional Internet passes via Easy Menu *100# or the Hotlink app at https://www.hotlink.com.my/ms/services/mobile-app/

    The available Internet passes are as follows:

    Pass Description + Validity Usage Price Auto Renewal
    10GB (4G/5G) for 30 days All including hotspot RM15 No
    7GB (4G/5G) for 14 days RM10
    3GB (4G/5G) for 3 days RM5
    Unlimited Social for 14 days Facebook, Instagram, Snapchat, Pinterest, Twitter RM10 No
    Unlimited Social for 30 days Yes
    Unlimited Music for 14 days Spotify, Joox, Saavn, Smule, KK Box RM10 No
    Unlimited Music for 30 days Yes
    Unlimited Chat for 14 days WeChat, WhatsApp, LINE, IMO, QQ IM RM5 No
    Unlimited Chat for 30 days Yes

Need more information on our Hotlink plans?

Need to get in touch with us?

Contact Hotlink Customer Service