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Frequently Asked Questions

Roaming General

  • For Hotlink Prepaid customer, your international roaming is automated ON

    For Hotlink Postpaid customer, you can activate International Roaming anytime and anywhere (local and oversea) via Easy Menu, just dial *100#, select Intl Roaming, select any Country, select again Intl Roaming and then select ON.

    Alternatively you can give us a call.

  • For Hotlink Prepaid customer, your international roaming is automatically activated upon activation of your Hotlink prepaid line.

    For Hotlink Postpaid customer, you can activate International Roaming anytime and anywhere (local and oversea) via Easy Menu:

    • Dial *100# 
    • select Intl Roaming
    • select any Country
    • select again Intl Roaming
    • select ON.

       

  • No, there is no fee for subscription to International Roaming. Your International roaming usages are charged on pay-per-use and in the form of passes such as DataRoam Pass. 

  • For Hotlink Prepaid customer, data roaming is provisioned to you by default.

    For Hotlink Postpaid customer, you can activate International Roaming anytime and anywhere (local and oversea) via Easy Menu:

    • Dial *100#
    • select Intl Roaming
    • select any Country
    • select again Intl Roaming
    • select ON.

       

  • If you need assistance while abroad, you may dial *123# from your mobile phone at no costs.

  • You can check roaming rates easy in here.

  • Use our Roam 120 service to enjoy better savings whenever you call Malaysia from overseas.

    To use, dial *120*<country code><area code/mobile prefix><phone number># to call.

  • The charging block for making call from abroad is 60 seconds.

  • With 5G roaming you will enjoy increased internet speeds on your data roaming pass when you roam on our 5G preferred partner. You will need a 5G phone to experience 5G.

  • All our roaming passes support 5G roaming when you roam on 5G roaming partners' networks with no additional cost.

  • 5G roaming is available in the following countries; and more countries will be added soon.

    • Brunei (DST Communications)
    • China (China Mobile)
    • Hong Kong (HK CSL)
    • Indonesia (Telkomsel)
    • Kuwait (Zain)
    • Luxembourg (Orange)
    • Oman (Omantel)
    • Philippines (GlobeTel)
    • Poland (Orange)
    • Portugal (NOS)
    • Romania (Orange)
    • Singapore (Singtel)
    • Slovakia (Orange)
    • South Korea (SK Telecom)
    • Taiwan (Taiwan Mobile)
    • Thailand (AIS 3G)
    • United Kingdom (Vodafone)
  • If you have enabled VoLTE on your phone and currently using it in Malaysia, you will enjoy VoLTE seamlessly when you roam in Korea with SK Telecom.

    If you have yet to enable VoLTE, you just need to enable it on your mobile phone at Setting > Mobile Network > Mobile Data > Enable VoLTE.

    *Steps to enable VoLTE may differ subject to mobile device models.

  • There is no additional charge for VoLTE calls. Your call will be based standard roaming call rate; For rates, check here.

  • VoLTE call is done through your phone’s dialer, no application and data required to support your call. You just need to ensure you have activated roaming, enabled VoLTE on your phone and roam on the specified operator

Got questions about our services?

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Contact Hotlink Customer Service