How do I manage my account on this plan? E.g., Buy internet pass, check my balance etc.

To manage your account easily and enjoy our wide variety of rewards, download Hotlink app from Google Play or Apple App Store. Alternatively, you may dial *100# to manage your account.

What is ‘inactive’ days/period (also known as ‘credit grace’ period)?

During the inactive period, you can only receive incoming calls and SMS. To be able to make calls, send SMS, & surf the internet, please perform a top up. To avoid account termination and mobile number expiry, top up before the end of the inactive period to keep your Hotlink active.

How can I purchase/check the balance quota of my Unlimited Internet Passes?

Download Hotlink app from Google Play/App Store to purchase and manage all internet passes. Alternatively, you may dial *100#.

Is there a quota limit to internet usage on the Unlimited Internet Passes?

There is no quota limit to the Unlimited Internet Passes, you will enjoy high speed internet and upon reaching the limit for Fair Usage Policy, you will surf on reduced speeds.

Are the Unlimited Internet Passes auto-renewable?

The Unlimited Internet Pass with faster speed will take precedence. E.g. you have an existing Unlimited Internet and Calls (3Mbps) 30-day pass. You purchase another Unlimited Internet and Calls (6Mbps) 30-day pass. All internet browsing will now be at 6Mbps instead of 3Mbps.

Who is eligible to subscribe to Hotlink Streaming Plan?

This plan is open to all existing Hotlink Prepaid customers to change your existing rate plan to Hotlink Streaming Plan via Hotlink app.

How do I enjoy the 5% off Google Play Store and Apple App Store purchases?

You can get 5% upfront reduction for any in-app purchases in both Google Play Store and Apple App Store when you pay it with your Hotlink credit. For more instruction to pay with Hotlink credit for both Google Play Store and Apple App Store, click link: https://www.hotlink.com.my/en/lifestyle/services/operator-billing . Example: Subscribe to Viu monthly subscription via Google play store and charge the payment via Hotlink Credit.

Are the Unlimited Streaming passes stackable?

Yes, you are allowed to stack the Unlimited Streaming passes.

Who is eligible to subscribe to Hotlink Work From Home Plan?

This plan is open to all existing Hotlink Prepaid customers to change your existing rate plan to Hotlink Work From Home plan via Hotlink app.

How do I enjoy the 5% off Google Play Store and Apple App Store purchases?

You can get 5% upfront reduction for any in-app purchases in both Google Play Store and Apple App Store when you pay it with your Hotlink credit. For more instruction to pay with Hotlink credit for both Google Play Store and Apple App Store, click link: https://www.hotlink.com.my/en/lifestyle/services/operator-billing . Example: Subscribe to Viu monthly subscription via Google play store and charge the payment via Hotlink Credit.

Are the Unlimited Work From Home passes stackable?

Yes, you are allowed to stack the Unlimited Work From Home passes.

Malaysia’s No. 1 prepaid plan for best value

Stay connected with Hotlink Prepaid, Malaysia’s top choice for affordable prepaid plans that give you
unlimited internet, unlimited calls, and the best 5G experience, all in one mobile prepaid plan.

Unlimited internet, speed, and calls

Enjoy nonstop streaming, sharing, and chatting, all with 5G data and unlimited calls on Hotlink Prepaid.

Win prizes every Sunday

Win smartphones worth RM5,999, RM500 credit & MORE on the Hotlink app!

Free entertainment, sports, and roaming

Get Hotlink Prepaid with free sooka access & roaming data (Thailand, Singapore, Indonesia).

Youths save RM500 a year

Enjoy rewards like Internet discounts, F&B vouchers, in-game items, and free streaming!

Pasti Mampu gives you
more flexibility
with
unlimited 5G internet

Upgrade now to the all-new Hotlink Prepaid!

Compare our passes today and choose your most preferred one.

FIND OUT MORE

Buy SIM Pack

Switch To Hotlink

Step by step guide on how to get eSIM and Switch to Hotlink

Get a New eSIM Line
Convert Physical SIM to eSIM

Step 1

Make sure your device is eSIM compatible.

Step 2

Download and open the Hotlink app. Click on “I am New to Hotlink“ and select “Buy eSim“.

Step 3

Complete the registration by following the instructions in the app. Your eSIM profile will be ready to download and use in just a few minutes!

(Note: Have your identity card or passport with you to complete registration.)

Step 1

Make sure your device is eSIM compatible and connected to WIFI.

Step 2

Open Hotlink app, go to “myHotlink” and click on “eSIM Manager”.

Step 3

Prepare your identification card / passport for user verification and complete the installation in the app.

Step 4

Upon successful installation, your eSIM profile will be ready for use in just a few minutes!

Step 1

Things to note before switching over to Hotlink:

Keep your current line active.
Clear any outstanding bills and existing contracts with your service provider.
Ensure that the mobile number you plan to maintain when switching to Hotlink is registered under your ID. Verify using the step shown on the left.

Step 2

Choose your Hotlink plan and experience the best of 5G!

Get Hotlink’s SIM pack delivered for FREE to kickstart your preferred plan.

Step 3

Your SIM pack will be delivered to your doorstep. You will receive your SIM pack within 3 to 5 working days. It will be auto-activated upon delivery.

Step 4

Receive a port-out SMS confirmation from your current service provider.

Do ensure you and your supplimentary line(s) (if any) replies to the confirmation SMS accordingly within the specified time.

Step 5

Replace your SIM card to experience the best of 5G with Hotlink.

After your port-in request is successful and your current connection is disconnected, you can replace your SIM card and start using your Hotlink plan.

Step 1

If you are an existing user of an old plan, head on over to the Hotlink app to upgrade.

Step 2

Select an all-new Hotlink Prepaid plan.

Step 3

Click "Get this plan", complete your purchase and you will receive a confirmation.

Discover more digital experiences with
Hotlink Prepaid 5G

Enjoy easy access to our Prepaid services for hassle free streaming & gaming.

Hotlink eSIM

The All-New
Hotlink eSIM

Register in 5 mins with eSIM via the Hotlink app.

Download Now

Prepaid Top-Up

Top-up easily
with Hotlink

Reload your credit and stay connected without worries.

Top Up Now

Direct Carrier Billing With Hotlink Malaysia

Pay with Hotlink

Take control,
experience convenience!

Pay for preferred apps and games via Hotlink credits every month.

Learn More

Roam with Hotlink Prepaid 5G

Roam free with Up to 100GB Data!

Get 100GB internet in Singapore, Thailand, Indonesia, and Malaysia for RM48/mth.

Find Out More

Gaming with Hotlink

More gaming, more entertainment

Experience the best gaming, streaming, and entertainment only with Hotlink.

Find Out More

Find out more about Hotlink Prepaid plans

How much is the Hotlink Prepaid starter pack and what is preloaded into the SIM?

The Hotlink Prepaid starter pack is priced at RM10 and comes preloaded with RM5 credit. Upon activation, the plan gives you 5 active validity periods and 30 inactive days.

What are the voice calls and SMS rates?

With the Hotlink mobile prepaid plans, you will enjoy a flat rate of 30 sen/60 seconds for calls and 15 sen per SMS to all local networks. Video calls are charged the same as regular calls. Most prepaid bundles also include unlimited call options and mobile internet plan add-ons, ensuring flexibility for different types of users.

How do I manage my account on this plan? (e.g., buy an internet pass, check my balance, etc.)

Managing your prepaid account is simple. Follow these steps to get the most from your mobile prepaid plan:

Check your balance and validity periods: Dial #100# on your phone for instant updates, or log in to the Hotlink app to see your credit and validity periods in detail.
Top up your account: Add credit easily through the Hotlink app, online banking, or authorised retailers. Topping up ensures your mobile internet plan and services remain active.
Buy internet passes and packs: From the Hotlink app, subscribe to an unlimited 5G mobile internet plan, activate unlimited call packs, or select an affordable prepaid plan.
Enjoy exclusive rewards: Use the Hotlink app to claim promotions, bonuses, and loyalty benefits designed for prepaid users. You’ll get personalised offers and Top-Up Treats from HotlinkMU, such as free credit when you reload, plus special daily internet pass deals tailored just for you. Simply top up and log in to the Hotlink app to unlock rewards that keep you connected and give you more value every time you use your prepaid plan.

This step-by-step process ensures you’re always in control of your mobile prepaid plan.

Which prepaid plan is good? Which mobile prepaid plan is most suitable for you?

Selecting a mobile prepaid plan depends on your lifestyle, usage type, and budget. Heavy Internet users often look for uncapped speed and unlimited 5G to support streaming or gaming. Students and young professionals typically prefer an affordable prepaid plan with enough data, unlimited calls, unlimited hotspot, and balanced costs. Budget-conscious users focus on lower prices and longer validity periods, while casual or short-term users may opt for daily or weekly passes for flexibility without long-term commitments.

Here’s a quick comparison to help you choose:

Prepaid Plan	Price	Validity Periods	Internet Speed	Unlimited 5G	Fair Usage Policy	Call
RM55 Uncapped Plan	RM55 / 30 days	30 days	Uncapped speed	Unlimited 5G all day	400GB	Unlimited call
RM40 48Mbps Plan (Best Seller)	RM40 / 30 days	30 days	48Mbps	Unlimited 5G (8 PM–8 AM)	200GB	Unlimited call
RM25 12Mbps Plan (Best Value)	RM25 / 30 days	30 days	12Mbps	Unlimited 5G (8 PM–8 AM)	40GB	Unlimited call
RM12 6Mbps Plan (Weekly)	RM12 / 7 days	7 days	6Mbps	Unlimited 5G (8 PM–8 AM)	20GB	Unlimited call
RM4 6Mbps Plan (Daily)	RM4 / 1 day	1 day	6Mbps	Unlimited 5G (8 PM–8 AM)	6GB	Unlimited call

What is the difference between a prepaid plan and a postpaid plan?

The main difference lies in payment and flexibility:

Prepaid Plan: You pay first and use later. Mobile prepaid plans let you control spending, choose an affordable prepaid plan, and enjoy flexible validity periods. They’re ideal for budget-conscious users who prefer short-term commitments.
Postpaid Plan: You use first and pay later with a monthly bill. Postpaid plans often come with larger bundled data, unlimited calls, and unlimited 5G benefits, but they require long-term commitments.

In short, prepaid is about flexibility, while postpaid is about convenience and bigger mobile internet packages.

FAQs

Get your questions answered

T&Cs

Read the full terms and conditions

Malaysia’s No. 1 prepaid plan for best value

Pasti Mampu gives you more flexibility with unlimited 5G internet

Step by step guide on how to get eSIM and Switch to Hotlink

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Step 5

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Get the Monthly Internet 55 pass at only RM35 and save up to RM500 with student deals!

Discover more digital experiences with Hotlink Prepaid 5G

Find out more about Hotlink Prepaid plans

How much is the Hotlink Prepaid starter pack and what is preloaded into the SIM?

What are the voice calls and SMS rates?

How do I manage my account on this plan? (e.g., buy an internet pass, check my balance, etc.)

Which prepaid plan is good? Which mobile prepaid plan is most suitable for you?

What is the difference between a prepaid plan and a postpaid plan?

FAQs

T&Cs

Pasti Mampu gives you
more flexibility
with
unlimited 5G internet

Discover more digital experiences with
Hotlink Prepaid 5G