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Service Specific Terms & Conditions (“SSTC”) – Hotlink Prepaid Unlimited ECEM

 

Version 23 September 2021

General

  1. The Plan: Hotlink Prepaid Unlimited ECEM.
  2. You: Person(s) signing up this Plan.
  3. The Plan(s) and Service(s) is subject to the General Terms & Conditions ("GTC"), Service Specific Terms & Conditions ("SSTC"), Maxis Fair Usage Policy and any other applicable terms and conditions, all at www.maxis.com.my/FUP and www.hotlink.com.my/tnc.
  4. Capitalised terms herein have the same meaning as defined in the GTC.
  5. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions ("STC"), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
  6. We reserve the rights without liability, to revise this SSTC, Plan(s) and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Plan(s), Service(s) at www.hotlink.com.my/tnc, including changes to the Agreement. Your continued use of the Service(s) and/or Plan(s) (after the Effective Date of any revision/change to the terms and conditions of Agreement, Services and/or Plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you may discontinue using the Plan(s) and/or the Service(s), failing which you are assumed to have accepted the changes.

Eligibility

  1. The Plan is only available for: -
    1. New Hotlink prepaid activation customers; or
    2. Mobile Number Portability (MNP) in
      1. East Coast of Malaysia (Kelantan, Pahang and Terengganu); or
      2. East Malaysia (Sabah, Sarawak and Labuan); or
    3. Service Migration from prepaid ECEM plan(s).
  2. You are ineligible for this Plan if you owe us any payments.
  3. The Plan is inapplicable to you if you are a commercial user and/or bulk subscriber.

Your Service(s) Lifecycle

  1. Your top-up amount for prepaid services will determine the number of active days to make calls, SMS, and access to the internet (“Active Period”). 
  2. After the Active Period ends, you can only receive incoming calls and SMS' until the next top up or 50 days from the end of Active Period, whichever is earlier (“Credit Grace Period”). During the Credit Grace Period, all or any balance from unutilised credit and/or mobile internet passes will be suspended from usage until the next top-up.
  3. You must top-up to resume full Service(s). Failure to top-up before the end of the Credit Grace Period will result in line termination.
  4. Unlimited calls are applicable to calls to Maxis network, other telco networks and fixed lines.

Migration of existing Hotlink Plan to Hotlink Prepaid Unlimited ECEM Plan

  1. Your top-up amount for prepaid services will determine the number of active days to make calls, SMS, and access to the internet (“Active Period”). 
  2. Your account lifecycle Active Period will be replaced with 30 days at the point of migration, and the Credit Grace Period will be reset to 50 days.
  3. Migration to other Hotlink plans is not allowed once you have successfully migrated to this Plan, except for Hotlink Prepaid Internet 365 Plan. 
  4. Mobile Internet Passes, Hot Tickets or Reload Plus from other rate plans are not applicable to this Plan.
  5. However, all existing subscriptions and purchases (eg. Mobile Internet Passes, Hot Tickets etc.) will be retained after migration until the pass expires. All auto renewable passes from previous rate plans will be terminated after pass expires. 

Unlimited Internet Passes in Hotlink Prepaid Unlimited ECEM

  1. Under the Plan, you have the option to purchase the Unlimited Internet Passes set out below: 
Unlimited Internet Passes Price Validity Internet Quota Location Voice Call Quota
ECEM Unlimited internet and calls (24Mbps) 30-days RM60 30-days Unlimited (24Mbps)

 

 

 

Refer clause 25

 

 

 

 

 

 

Unlimited

ECEM Unlimited internet and calls (10Mbps) 30-days RM45 30-days Unlimited (10Mbps)
ECEM Unlimited internet and calls (5Mbps) 30-days RM35 30-days Unlimited (5Mbps)
ECEM Unlimited internet and calls (3Mbps) 30-days RM25 30-days Unlimited (3Mbps)
Unlimited internet and calls (18Mbps) 30-days RM60 30-days Unlimited (18Mbps)

 

 

 

Entire Malaysia

Unlimited internet and calls (6Mbps) 30-days RM45 30-days Unlimited (6Mbps)
Unlimited internet and calls (3Mbps) 30-days RM35 30-days

 

 

Unlimited (3Mbps)

Unlimited internet and calls (3Mbps) 7-days RM12 7-days
Unlimited internet and calls (3Mbps) 1-day RM3 24-hours
  1. All Unlimited Internet Passes are subjected to Maxis Fair Usage Policy (link: www.maxis.com.my/FUP). Please refer to our FAQ (link: https://www.hotlink.com.my/en/faq/products/prepaid-ecem/general/)  for more information about Maxis Fair Usage Policy.
  2. Each Unlimited Internet Pass has internet quota and speed capped per the table in clause 19 above.  
  3. All Unlimited Internet Passes are non-auto renewable. 
  4. All Unlimited Internet Passes do not allow tethering of internet usage to other devices. 
  5. All Unlimited Internet Passes are strictly for personal usage only.
  6. Passes marked as “ECEM” can only be used in Kelantan, Pahang, Terengganu, Sabah and Sarawak.

Add-On Hotspot Pass in Hotlink Prepaid Unlimited

Add-on Internet Passes Price Quota Validity Speed
Hotspot  RM5 Use from 30-day Unlimited Internet Passes Follows 30-day Unlimited Internet Passes Depends on 30-day Unlimited Internet Passes
  1. Under the Plan, only subscribers with at least one of the following Unlimited Internet Passes are eligible to purchase Add-On Hotspot Internet Pass:
    1. ECEM Unlimited internet and calls (24Mbps) 30-days
    2. ECEM Unlimited internet and calls (10Mbps) 30-days
    3. ECEM Unlimited internet and calls (5Mbps) 30-days
    4. ECEM Unlimited internet and calls (3Mbps) 30-days
    5. Unlimited internet and calls (18Mbps) 30-day
    6. Unlimited internet and calls (6Mbps) 30-day
    7. Unlimited internet and calls (3Mbps) 30-day
  2. The validity of Add-On Hotspot Pass will follow the validity of eligible pass mentioned in clause 26 that is active at point of purchase. 
  3. In the even the subscriber has more than one eligible passes mentioned in clause 26 at point of purchase of the Add-On Hotspot Pass, the Add-On Hotspot Pass validity will follow the expiry date of the last Unlimited Internet Pass. 
  4. Any Unlimited Internet Passes purchased after the activation of Add-On Hotspot Pass will not extend the validity of Add-On Hotspot Pass.
  5. The speed of the Add-On Hotspot Pass will be dependent on the eligible pass mentioned in clause 26. 
  6. Add-On Hotspot Pass is subject to Maxis Fair Usage Policy.
  7. All Add-On Hotspot Pass are non-auto renewable.

Add-On Internet Passes in Hotlink Prepaid Unlimited

  1. If you subscribe to any Unlimited Internet Passes as stated in clause 19 above, you are entitled to purchase the Add-On Internet Passes set out below:

Add-on Internet Passes

Internet Quota Price Validity Speed Hotspot
Unlimited (Internet add-on) 1-hour Unlimited RM1 1-hour

 

 

Uncapped 

 

 

Allowed

3GB (Internet add-on) 1-day 3GB RM3 24-hours
5GB (Internet add-on) 7-day 5GB RM10 7-days
  1. Add-On Internet Passes that offer unlimited internet quota are subjected to Maxis Fair Usage Policy.
  2. All Add-On Internet Passes are non-auto renewable. 
  3. All Add-On Internet Passes are strictly for personal usage only.

Things we may do to the offer

  1. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage:
    1. shows excessive usage or placing unusual burdens on the network;
    2. is for unlawful activities or for suspected fraudulent activities;
    3. is not in accordance with the Maxis Fair Usage Policy (at www.hotlink.com.my/FUP); and/or
    4. is for commercial/non-personal purposes.