Terms & Conditions
Service Specific Terms & Conditions (“SSTC”) - Postpaid Merchandise Promotion
Version [8th December 2025]
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- This Offer: A complimentary Jisulife Handheld Fan Ultra1 (FA55) (“Merchandise”) when you sign up for the Participating Postpaid Plan(s), subject to the fulfilment of the following:
- When you subscribe to any of the Participating Postpaid Plan(s), an upfront payment amounting to the Merchandise Price (as defined below) is required. Starting from your second month, you will receive a RM30 bill rebate each month for six (6) consecutive months (“Rebate Period”). The rebate will be automatically credited to your Postpaid account during this period.
- You: Person(s) signing for the Participating Postpaid Plan(s).
- Offer Period: Effective 8th December 2025 until 31st January 2026 (both dates inclusive) or such other period as may be determined by us.
- Participating Postpaid Plan(s): The Offer is exclusively for the following plans:
- Hotlink Postpaid Plans: Hotlink Postpaid 60 or 70, which applicable terms and conditions are at https://www.hotlink.com.my/en/terms-conditions/products/postpaid/sstc/.
- Maxis Postpaid Plans: Maxis Postpaid 79, which applicable terms and conditions are at https://www.maxis.com.my/en/terms-conditions/products-services/mobile/postpaid-plan.
- Merchandise: For the purpose of this SSTC, refers to the Merchandise that you are eligible to receive from us under the respective Participating Postpaid Plan(s).
- Merchandise Price: The Merchandise Price is RM180. Charges exclude applicable taxes.
- Unless specified, capitalised terms herein have the same meaning as defined in the GTC.
- We are entitled at our discretion without liability, from time to time, to vary, add to, remove or otherwise amend these terms and conditions or any part thereof and/or withdraw or cancel this Offer without any prior notice. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded.
- This Offer is not valid in conjunction with other on-going offers, discounts, net-price products, rebates or privileges, unless otherwise allowed by Maxis.
- Our decisions in any matter in relation to this Offer shall be final and conclusive and any request for appeal or review will not be entertained.
- All charges and prices stated are exclusive of all applicable taxes. Any applicable taxes shall be charged and added to the bills issued to you.
- In the event of any conflict or inconsistency between this SSTC and the GTC, the SSTC shall prevail over the GTC to the extent of such conflict or inconsistency.
- If any provision in these terms and conditions is held to be invalid, illegal and unenforceable under any applicable law or court of law or by any reasons whatsoever, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.
- This Offer: A complimentary Jisulife Handheld Fan Ultra1 (FA55) (“Merchandise”) when you sign up for the Participating Postpaid Plan(s), subject to the fulfilment of the following:
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- The eligibility to this Offer is subject to the following criteria:
- A new principal line must be registered in your name, and you must maintain an active account under any of the Participating Postpaid Plans. For clarity, active means you are able to make and return calls.
- This offer is available exclusively through selected Maxis Centres, Maxis Exclusive Partners, and other authorized stores designated by Maxis. Purchases made through other non-authorized sales channels will not be eligible for this Offer. For further details, please refer to Appendix 1, which includes the complete list of selected stores. Please note that this list may be updated from time to time.
- You are not eligible for this Offer if you: (a) have any outstanding payments with us; or (b) are a commercial user and/or bulk subscriber.
- Notwithstanding the above, Maxis reserves the right to change the eligibility criteria for this Offer from time to time.
- The eligibility to this Offer is subject to the following criteria:
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- The Rebate will be reflected in your Bill during the Rebate Period as provided in Clause 1(a).
- You shall NOT during the Rebate Period:
- terminate your Participating Postpaid Plan(s);
- suspend your Participating Postpaid Plan(s);
- downgrade your Participating Postpaid Plan(s);
- have your Postpaid account terminated for non-payment of monthly Bills;
- change or transfer ownership of your Participating Postpaid Plan(s) to another person;
- convert your Participating Postpaid Plan(s) to any Hotlink prepaid rate plan; and/or
- sign-up for a new device contract.
- If you terminate your Participating Postpaid Plan after its activation date, or if any of the events in Clause 16 above occurs during the Rebate Period, you will no longer be entitled to the Rebate and the Rebate will be forfeited/cancelled from your Participating Postpaid Plan(s), with immediate effect.
- Maxis reserves the right to terminate the Services under this Offer in the instance you suspend the Services under this Offer for any period exceeding three (3) consecutive months.
- Subject to our GTC, a principal line holder may at any time terminate the Plan(s) as follows:
- by calling our customer care line at 1-800-82-1123 or dial 123 from your mobile;
- by walking into our Maxis Centres listed on www.maxis.com.my; or
- by writing in to customercare@maxis.com.my.
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- In the event your Port request to us is still pending from the DNO, and you wish to subscribe to the Participating Postpaid Plan(s) before successful Porting of your Mobile Number to Hotlink/Maxis, you confirm, agree and understand that:
- the mobile number provided by us will be attached to the Merchandise purchased under this Plan (“Interim Mobile Number”) with a SIM Card or eSIM (“Hotlink/Maxis’ SIM Card or Hotlink/Maxis’ eSIM”), as the case maybe;
- the Plan shall be effective and commence on the date of registration for the Plan and not on the date of which your Port request is successful; and
- you shall make and continue to make payment for the Charges associated to the Plan (including the Charges for the Device purchased) from the date of registration of the Plan regardless of whether your Port request to Maxis is successful.
- In the event your Port request is successful within thirty (30) days from the date of registration of the Plan, you confirm and agree that:
- we will swap or switch the Interim Mobile Number to your Mobile Number provided by the Donor (“Your Mobile Number”) at our end. In this case, Service to the Interim Mobile Number will be deactivated. You must make request to us separately if you wish to retain the Interim Mobile Number which such request is subject to registration on any Maxis’ mobile plan and strictly subject to availability; and
- we will notify you of the successful Port-in and Service of Your Mobile Number will be available on the Hotlink/Maxis’ SIM Card or Hotlink/Maxis’ eSIM and you may discard your previous SIM provided by the DNO.
- In the event your Port request is not successful after thirty (30) days from the date of registration of the Plan or where your Port request failed, is rejected by the DNO or unsuccessful, for whatsoever reasons, you confirm and agree that:
- we shall not be liable or responsible to you or any third party for any loss or damage whether direct, indirect, special or consequential, or for loss of business, revenue or profits or of any nature suffered by you, or any other person, or any injury caused to or suffered by a person or damage to property;
- the Interim Mobile Number shall automatically become your new Hotlink/Maxis Mobile Number line without notice from us;
- you shall remain responsible and liable for the Charges (including the Charges for the merchandise purchased) associated with the Plan; and
- if you decide to terminate the Plan, you shall responsible for the termination charges as set out in clause 22 above.
- For the avoidance of doubt, should this section applies to you, clause 12 of the GTC (save for clause 12.8) shall be applicable to you.
- In the event your Port request to us is still pending from the DNO, and you wish to subscribe to the Participating Postpaid Plan(s) before successful Porting of your Mobile Number to Hotlink/Maxis, you confirm, agree and understand that:
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- We will not be responsible for replacing your Merchandise or any part thereof that is lost, stolen, damaged or defective. You shall be responsible for the repair and maintenance of your Merchandise. Should a defect or fault fall within the ambit of manufacturer’s warranty, repairs shall be subject to the applicable warranty issued by the Merchandise manufacturer. You accept and acknowledge that the Merchandise is subject to the merchandise manufacturer’s standard warranty and we shall not be responsible and/or liable for any Merchandise purchased from us and/or for any loss and/or damage whatsoever suffered by you and/or any other party.
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- The Offer cannot be exchanged for cash and the Merchandise is not returnable upon acceptance of this SSTC.
Appendix 1: Store Name
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Store Type Store Name MAXIS CENTRE MAXIS CENTRE SUNWAY PYRAMID MAXIS CENTRE MAXIS CENTRE KLCC MAXIS CENTRE MAXIS CENTRE MIDVALLEY GARDENS MAXIS CENTRE MAXIS CENTRE AEON SEREMBAN 2 MAXIS CENTRE MAXIS CENTRE KLANG MAXIS CENTRE MAXIS CENTRE SEREMBAN MAXIS CENTRE MAXIS CENTRE EKOCHERAS MAXIS CENTRE MAXIS CENTRE I-CITY MALL MAXIS CENTRE MAXIS CENTRE IPC MAXIS CENTRE MAXIS CENTRE SUNWAY VELOCITY MAXIS CENTRE MAXIS CENTRE ALAMANDA MAXIS CENTRE MAXIS CENTRE AEON SHAH ALAM MAXIS CENTRE MAXIS CENTRE 1UTAMA MAXIS CENTRE MAXIS CENTRE SELAYANG MAXIS CENTRE MAXIS CENTRE THE EXCHANGE TRX MAXIS CENTRE MAXIS CENTRE METRO KAJANG MAXIS CENTRE MAXIS CENTRE NU SENTRAL MAXIS CENTRE MAXIS CENTRE QUAYSIDE MAXIS CENTRE MAXIS CENTRE AMPANG POINT MAXIS CENTRE MAXIS CENTRE MIDVALLEY (KIOSK) MAXIS CENTRE MAXIS CENTRE - KLIA 2 MAXIS CENTRE MAXIS CENTRE SEBERANG JAYA - PENANG MAXIS CENTRE MAXIS CENTRE SUNWAY CARNIVAL MAXIS CENTRE MAXIS CENTRE QUEENSBAY MAXIS CENTRE MAXIS CENTRE TAIPING MAXIS CENTRE MAXIS CENTRE BUKIT MERTAJAM MAXIS CENTRE MAXIS CENTRE IPOH MAXIS CENTRE MAXIS CENTRE ALL SEASONS PLACE MAXIS CENTRE MAXIS CENTRE AMAN CENTRAL MAXIS CENTRE MAXIS CENTRE AEON SERI MANJUNG MAXIS CENTRE MAXIS CENTRE AEON KINTA CITY MAXIS CENTRE MAXIS CENTRE SUNGAI PETANI MAXIS CENTRE MAXIS CENTRE LANGKAWI - KEDAH MAXIS CENTRE MAXIS CENTRE LANGKAWI INTERNATIONAL AIRPORT (LIA) MAXIS CENTRE MAXIS CENTRE PENANG INTERNATIONAL AIRPORT (PIA) MAXIS CENTRE MAXIS CENTRE TAMAN MOLEK MAXIS CENTRE MAXIS CENTRE JB-1 CENTRE DANGA BAY MAXIS CENTRE MAXIS CENTRE AEON TEBRAU CITY MAXIS CENTRE MAXIS CENTRE MAHKOTA PARADE MAXIS CENTRE MAXIS CENTRE PARADIGM MALL JOHOR BAHRU MAXIS CENTRE MAXIS CENTRE BATU PAHAT MALL MAXIS CENTRE MAXIS CENTRE SUNWAY BIG BOX MAXIS CENTRE MAXIS CENTRE AEON TAMAN UNIVERSITI MAXIS EXCLUSIVE PARTNERS (MEPS) SHINING TELECOMMUNICATION SDN BHD MAXIS EXCLUSIVE PARTNERS (MEPS) SUPERIOR MOBILE SDN BHD MAXIS EXCLUSIVE PARTNERS (MEPS) WH TOP SDN BHD MAXIS EXCLUSIVE PARTNERS (MEPS) ASIATEL TECHNOLOGY SDN BHD MAXIS EXCLUSIVE PARTNERS (MEPS) STEVEN TELE-WORLD CENTRE SDN BHD MAXIS EXCLUSIVE PARTNERS (MEPS) BERVIN MANAGEMENT SDN BHD MAXIS EXCLUSIVE PARTNERS (MEPS) INFINITE CONCEPT MOBILE SDN BHD MAXIS EXCLUSIVE PARTNERS (MEPS) TOP UP MOBILE SDN. BHD. MAXIS EXCLUSIVE PARTNERS (MEPS) ALPINE HOPE DISTRIBUTION SDN BHD MAXIS EXCLUSIVE PARTNERS (MEPS) GREAT CELLULAR NETLINE PLT MAXIS EXCLUSIVE PARTNERS (MEPS) INFINITY BEYOND SDN. BHD. MAXIS EXCLUSIVE PARTNERS (MEPS) YEWNIC MOBILE MAXIS EXCLUSIVE PARTNERS (MEPS) JAYDEN LIM MOBILE MAXIS EXCLUSIVE PARTNERS (MEPS) WORLD TELE COM MARKETING MAXIS EXCLUSIVE PARTNERS (MEPS) MOBLINK (M) SDN BHD MAXIS EXCLUSIVE PARTNERS (MEPS) EH MEGA SDN BHD MAXIS EXCLUSIVE PARTNERS (MEPS) SH TELECOMMUNICATION PLT MAXIS EXCLUSIVE PARTNERS (MEPS) RIA COMMUNICATION ENTERPRISE MAXIS EXCLUSIVE PARTNERS (MEPS) PRIM ECOM SOLUTIONS MAXIS EXCLUSIVE PARTNERS (MEPS) XIAN FENG MOBILE ENTERPRISE OTHERS AUTHORIZED STORES WF TELECOMMUNICATION OTHERS AUTHORIZED STORES LONGWIN SP TRADING OTHERS AUTHORIZED STORES JW ONE SDN. BHD. OTHERS AUTHORIZED STORES NHC 82 TELECOMMUNICATION OTHERS AUTHORIZED STORES ONE CONNECTED DEVICE OTHERS AUTHORIZED STORES OTW MOBILE TELECOMMUNICATION OTHERS AUTHORIZED STORES OBK NATURAL ENTERPRISE OTHERS AUTHORIZED STORES NORTHERN CELL ENTERPRISE OTHERS AUTHORIZED STORES SM PHONE SHOP OTHERS AUTHORIZED STORES ECONCEPT MOBILE TRADING OTHERS AUTHORIZED STORES SEREMBAN ONE O ONE COM. SDN. BHD. OTHERS AUTHORIZED STORES YH MEGA ENTERPRISE OTHERS AUTHORIZED STORES LON WORLD ENTERPRISE OTHERS AUTHORIZED STORES 101 BUSINESS SOLUTION SDN BHD OTHERS AUTHORIZED STORES ONE GADGET HUB OTHERS AUTHORIZED STORES MY EIGHTY EIGHT VENTURE OTHERS AUTHORIZED STORES YNS MEGA ENTERPRISE OTHERS AUTHORIZED STORES YTY NETWORK SDN BHD OTHERS AUTHORIZED STORES QR MOBILE NETWORK OTHERS AUTHORIZED STORES SS ONE COMMUNICATION OTHERS AUTHORIZED STORES PHONE SOLUTION TRADING OTHERS AUTHORIZED STORES TREND WORLD OTHERS AUTHORIZED STORES NEPTUNE MOBILE TELESHOP OTHERS AUTHORIZED STORES IERAN JAYA ENTERPRISE OTHERS AUTHORIZED STORES JAAI ENTERPRISE OTHERS AUTHORIZED STORES TWENTY EIGHT SALES AND SUPPLY OTHERS AUTHORIZED STORES ANSON TELESONIC OTHERS AUTHORIZED STORES DENLY TELECOMMUNICATION SDN. BHD. OTHERS AUTHORIZED STORES YEAH GADGET SOLUTION OTHERS AUTHORIZED STORES GEMILANG CELLULAR NETWORK SDN. BHD. OTHERS AUTHORIZED STORES JAYDEN LIM MOBILE OTHERS AUTHORIZED STORES TRIPLE EIGHT ENTERPRISE OTHERS AUTHORIZED STORES JST TECHNOLOGY OTHERS AUTHORIZED STORES ZHI YANG TELECOMMUNICATION OTHERS AUTHORIZED STORES TWINS CITY TELECOMMUNICATION OTHERS AUTHORIZED STORES SME PRO NETWORK OTHERS AUTHORIZED STORES AK NETWORK OTHERS AUTHORIZED STORES TABCOM SDN BHD OTHERS AUTHORIZED STORES NINETY NINE MOBILE OTHERS AUTHORIZED STORES GREAT CELLULAR NETLINE PLT OTHERS AUTHORIZED STORES INNOVATEX COMMUNICATION SDN.BHD OTHERS AUTHORIZED STORES YEWNIC MOBILE OTHERS AUTHORIZED STORES KL ORIGINAL SHOP OTHERS AUTHORIZED STORES SUCCESS MOBILE GADGETS OTHERS AUTHORIZED STORES VSP COMMUNICATION & SERVICE OTHERS AUTHORIZED STORES CP TELELINK COMMUNICATIONS