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Terms & Conditions

Service Specific Terms & Conditions (“SSTC”) – Hotlink Postpaid

Version [9 December 2021]

    1. The Plan(s): Comprises of Hotlink Postpaid 30, Hotlink Postpaid 40 and Hotlink Postpaid 60.

    2. You: Person(s) signing up for the Plan(s).

    3. The use of the Plan(s) and Service(s) is subject to the General Terms & Conditions (“GTC”) at https://www.hotlink.com.my/en/terms-conditions/hotlink/personal-hotlink-prepaid/general/general-tnc/, this Service Specific Terms & Conditions (“SSTC”), Maxis Fair Usage Policy and any other applicable terms and conditions, all at www.maxis.com.my/tnc/personal.

    4. Capitalised terms herein have the same meaning as defined in the GTC.

    5. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions (“STC”), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.

    6. We reserve the rights without liability, to revise this SSTC, Plan(s) and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Plan(s) and Service(s) at https://www.hotlink.com.my/en/terms-conditions/hotlink/, including changes to the Agreement. Your continued use of the Service(s) and/or Plan(s) (after the Effective Date of any revision/change to the terms and conditions of Services and/or Plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you will terminate the Plan(s) and/or the use of the Services by giving us notice within 28 days from the Effective Date failing which you are assumed to have accepted the changes.

    1. You are ineligible for this Plan(s) if you owe us any payments.

    2. This Plan(s) is inapplicable to you if you are a commercial user and/or bulk subscriber.

    3. This Plan(s) is only eligible for new Plan(s) activations customers, Mobile Number Portability (MNP) customers or customers requesting for Service Migration from prepaid.

    4. You may sign up to a maximum of two (2) Hotlink Postpaid lines per one (1) NRIC.

    1. The Plan(s)’ structure is in the appended Appendix and also published on our official website at www.hotlink.com.my, as may be updated by us from time to time. Charges published are exclusive of all applicable taxes including GST.
    1. You acknowledge and accept, for the voice & SMS' allocated with the Plan(s) that the unlimited minutes and SMS':
      1. applies to domestic mobile/fixed ON-net usage (Maxis to Maxis calls and SMS’) & OFF-net usage (calls and SMS’ from Maxis to other Service Provider) for the Plan (excluding, video calls, calls to numbers with special charges e.g. 1-300/1-700/600, 121, TM100, 1MOCC, 02-prefix numbers for IDD calls to Singapore & 080-prefix numbers for border calls to Brunei).
      2. are for standard person-to-person calls or texts and not for any commercial and/or non-personal usage;
      3. is NOT meant for multiple simultaneous calling, conference calling (unless you are subscribed to the conference calling service with Maxis), re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialing, machine-to-machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity we consider to be non-standard usage.
    1. The prevailing IDD charges at https://www.hotlink.com.my/en/lifestyle/roaming-n-idd/idd/ apply.
    1. For data allocated with the Plan(s), you acknowledge and accept:
      1. You will experience data browsing at reduced speeds and with no EXCESS charges if any usage exceeds the allocated mobile internet;
      2. The mobile internet package allocated within the Plan(s) is exclusively for domestic usage only.
    1. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue or disconnect the Service(s) if your usage:
      1. shows excessive usage or placing unusual burdens on our Network;
      2. is for unlawful activities or for suspected fraudulent activities;
      3. is not in accordance with the Maxis Fair Usage Policy (at https://www.hotlink.com.my/en/terms-conditions/hotlink/personal-hotlink-prepaid/general/maxis-fair-usage-policy/); or
      4. is for commercial/non-personal purposes.
    1. For data allocated with the Plan(s), you acknowledge and accept:
      1. You will experience data browsing at reduced speeds and with no EXCESS charges if any usage exceeds the allocated mobile internet;
      2. The mobile internet package allocated within the Plan(s) is exclusively for domestic usage only.
    1. Subject to our GTC, a principal line holder may at any time terminate the Plan(s) as follows:
      1. By calling our customer care line at 1-800-82-1123 or dial 123 from your mobile; or
      2. By walking into our Maxis Centres listed on www.hotlink.com.my.
  • (As per Clause 11 of the Hotlink Postpaid SSTC)

    HOTLINK POSTPAID 30
    Monthly Commitment Fee  RM30
    MONTHLY DATA, VOICE AND SMS BUNDLE
    Mobile Internet Package Allocation 2GB
    Additional Mobile Internet Options Internet Passes via UMB menu (*100#) or Hotlink app (Mobile App)
    Minutes Allocation (ON-net & OFF-net) Unlimited
    SMS Allocation (ON-net & OFF-net) Unlimited
    OTHER  CHARGES
    Video Calls (ON-net) 15sen
    Video Calls (OFF-net) 40sen
    MMS (ON-Net) 25sen
    MMS (OFF-Net) 50sen
    Calls to 1-300 numbers 0.075 sen/30 secs
    Calls to 600 85 9999 (Air Asia) RM1.95/min
    13777 (Jab Air Sabah) / 15454 (TNB) / 15999 (Talian NUR & DBKL) 0.075 sen/30 secs
    100 (Telekom Malaysia Fault Reporting) 0.075 sen/30 secs
    103 (TM Directory) RM2/call
    HOTLINK POSTPAID 40
    Monthly Commitment Fee  RM40
    MONTHLY DATA, VOICE AND SMS BUNDLE
    Mobile Internet Package Allocation 12GB
    Additional Mobile Internet Options Internet Passes via UMB menu (*100#) or Hotlink app (Mobile App)
    Minutes Allocation (ON-net & OFF-net) Unlimited
    SMS Allocation (ON-net & OFF-net) Unlimited
    OTHER  CHARGES
    Video Calls (ON-net) 15sen
    Video Calls (OFF-net) 40sen
    MMS (ON-Net) 25sen
    MMS (OFF-Net) 50sen
    Calls to 1-300 numbers 0.075 sen/30 secs
    Calls to 600 85 9999 (Air Asia) RM1.95/min
    13777 (Jab Air Sabah) / 15454 (TNB) / 15999 (Talian NUR & DBKL) 0.075 sen/30 secs
    100 (Telekom Malaysia Fault Reporting) 0.075 sen/30 secs
    103 (TM Directory) RM2/call
    HOTLINK POSTPAID 60
    Monthly Commitment Fee  RM60
    MONTHLY DATA, VOICE AND SMS BUNDLE
    Mobile Internet Package Allocation 30GB
    Additional Mobile Internet Options Internet Passes via UMB menu (*100#) or Hotlink app (Mobile App)
    Minutes Allocation (ON-net & OFF-net) Unlimited
    SMS Allocation (ON-net & OFF-net) Unlimited
    OTHER  CHARGES
    Video Calls (ON-net) 15sen
    Video Calls (OFF-net) 40sen
    MMS (ON-Net) 25sen
    MMS (OFF-Net) 50sen
    Calls to 1-300 numbers 0.075 sen/30 secs
    Calls to 600 85 9999 (Air Asia) RM1.95/min
    13777 (Jab Air Sabah) / 15454 (TNB) / 15999 (Talian NUR & DBKL) 0.075 sen/30 secs
    100 (Telekom Malaysia Fault Reporting) 0.075 sen/30 secs
    103 (TM Directory) RM2/call