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Hotlink Consumer: Terms & Conditions Updated. Learn More.

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Terms & Conditions

Service Specific Terms & Conditions (“SSTC”) – Hotlink Roaming Pass


Version [12 June 2023]

    1.  The Plan: Hotlink Roaming Pass.

    2. Hotlink Roaming Pass comprises roaming pass for single country usage and multiple countries usage.

    3. We may from time to time launch different Hotlink Roaming Passes or change or discontinue any existing Hotlink Roaming Passes which may be subjected to additional and/or variation to the applicable terms and conditions.

    4. We may from time to time launch different Hotlink Roaming Passes or change or discontinue any existing Hotlink Roaming Passes which may be subjected to additional and/or variation to the applicable terms and conditions.

    5. The Plan(s) and Service(s) is subject to the General Terms & Conditions (“GTC”) at https://www.hotlink.com.my/en/terms-conditions/hotlink/personal-hotlink-prepaid/general/general-tnc/, this Service Specific Terms & Conditions – Hotlink Roaming Pass (“SSTC”), Maxis Fair Usage Policy (“FUP”) at https://www.maxis.com.my/en/terms-conditions/general/maxis-fair-usage-policy/ and any other applicable terms and conditions at https://www.hotlink.com.my/en/terms-conditions/

    6. Capitalised terms herein have the same meaning as defined in the GTC.

    7. In the event of any conflict or inconsistency between this SSTC and the GTC, the SSTC shall prevail to the extent of such conflict or inconsistency. 

    8. We reserve the rights without liability to revise this SSTC, Plan and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Plan and Service(s) at https://www.hotlink.com.my/en/terms-conditions/, including changes to the Agreement. Your continued use of the Service(s) and/or Plan (after the Effective Date of any revision/change to the terms and conditions of Services and/or Plan) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you will terminate the Plan and/or the use of the Services by giving us notice within 28 days from the Effective Date failing which you are assumed to have accepted the changes.

    1. You must be a Hotlink subscriber.
    2. The Hotlink Roaming Passes are not available to you if you travel to a country or on the network operator(s) which are not under the Plan’s or our Services’ coverage.
    3. This Plan will not be available to you if you have any outstanding bills with us.
    4. This Plan is not applicable to you if you are a commercial user and/or bulk subscriber.
    1. The Plan structure and rates are as per the Appendix and as set out and published on our official website at https://www.hotlink.com.my/en/services/international-roaming/
    2. The Plan, all International Roaming rates and availability of countries for roaming are subject to change – please check https://www.hotlink.com.my/en/services/international-roaming/ or from Hotlink app before leaving Malaysia for the latest pricing and availability.
    3. International Roaming charges are not part of your included value in any postpaid plan and will be charged on top of your minimum monthly spend once you have activated the Plan or where the Plan has been activated by default for you. To avoid unintended charges, you are responsible to disable roaming access on your Devices.
    1. You can purchase Hotlink Roaming Passes available under the Plan through Hotlink app and/or Easy Menu *100#.
    2. Notwithstanding Clause 16 above, the 1-day DataRoam Pass is activated automatically according to the terms and usages as per Appendix.
  •  
    1. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Plan for such period of time as we deem fit or terminate, discontinue or disconnect the Plan if your usage:
      1. shows excessive usage or placing unusual burdens on our network or our roaming partner’s network
      2. is for unlawful activities or for suspected fraudulent activities;
      3. is not in accordance with FUP; or
      4. is for commercial/non-personal purposes.

Appendix – Hotlink Roaming


Version [12 June 2023]

 

1 day DataRoam Pass

Charge                     

RM10/day or RM38/day, subject to eligible country

Until 11:59pm (time of capital city) or 

24 hours (time of capital city), which will be stated in the confirmation SMS and Hotlink app

Mobile internet allocation

50MB/ day, or 500MB/day, or 1GB/day, subject to eligible country.

Pass eligibility One (1) pass per one (1) eligible country.
Auto activated Pass will be auto activated for you if we detect you are in an eligible country and are using data without subscribing to roaming passes that eligible to use in visiting country
Countries and operators Please refer to https://www.hotlink.com.my/en/services/international-roaming/

 

3 days Singapore Pass

Charge                     

RM12 for 3 days

Mobile internet allocation

5GB

Pass eligibility Singapore
Purchase method Self-subscription via Easy Menu *100# or Hotlink app

 

3 days Thailand Pass

Charge                     

RM12 for 3 days

Mobile internet allocation

5GB

Pass eligibility Thailand
Purchase method Self-subscription via Easy Menu *100# or Hotlink app

 

3 days Indonesia Pass

Charge                     

RM12 for 3 days

Mobile internet allocation

5GB

Pass eligibilityIndonesia Indonesia
Purchase method Self-subscription via Easy Menu *100# or Hotlink app

 

3 days ASEAN Pass

Charge                     

RM20 for 3 days

Mobile internet allocation

3GB

Pass eligibility

Eligible to use in:-

BRUNEI, CAMBODIA, INDONESIA, LAOS, MYANMAR, PHILIPPINES, SINGAPORE, THAILAND, VIETNAM

Purchase method Self-subscription via Easy Menu *100# or Hotlink app

 

7 days Singapore Pass

Charge                     

RM20 for 7 days

Mobile internet allocation

10GB

Pass eligibility

Singapore

Purchase method Self-subscription via Easy Menu *100# or Hotlink app

 

7 days Thailand Pass

Charge                     

RM20 for 7 days

Mobile internet allocation

10GB

Pass eligibility

Thailand

Purchase method Self-subscription via Easy Menu *100# or Hotlink app

 

7 days Indonesia Pass

Charge                     

RM20 for 7 days

Mobile internet allocation

10GB

Pass eligibility

Indonesia

Purchase method Self-subscription via Easy Menu *100# or Hotlink app

 

7 days ASEAN Pass

Charge                     

RM30 for 7 days

Mobile internet allocation

5GB

Pass eligibility

Eligible to use in:-

BRUNEI, CAMBODIA, INDONESIA, LAOS, MYANMAR, PHILIPPINES, SINGAPORE, THAILAND, VIETNAM

Purchase method Self-subscription via Easy Menu *100# or Hotlink app

 

7 days ASIA PACIFIC Pass

Charge                     

RM50 for 7 days

Mobile internet allocation

5GB

Pass eligibility

Eligible to use in:-

AUSTRALIA, CHINA, HONG KONG, INDIA, JAPAN, KOREA, KUWAIT, KYRGYZSTAN, MACAO, NEW ZEALAND, PAKISTAN, QATAR, SAUDI ARABIA, SRI LANKA, TAIWAN, TAJIKISTAN

Purchase method Self-subscription via Easy Menu *100# or Hotlink app

 

7 days Europe Pass

Charge                     

RM50 for 7 days

Mobile internet allocation

3GB

Pass eligibility

Eligible to use in:-

AUSTRIA, BELGIUM, BULGARIA, CROATIA, CZECH, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MONTENEGRO, NETHERLANDS, NORWAY, POLAND, PORTUGAL, ROMANIA, RUSSIA, SLOVAK, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, TURKEY, UKRAINE, UNITED KINGDOM, UZBEKISTAN

Purchase method Self-subscription via Easy Menu *100# or Hotlink app

 

14 days Europe Pass

Charge                     

RM70 for 14 days

Mobile internet allocation

5GB

Pass eligibility

Eligible to use in:-

AUSTRIA, BELGIUM, BULGARIA, CROATIA, CZECH, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MONTENEGRO, NETHERLANDS, NORWAY, POLAND, PORTUGAL, ROMANIA, RUSSIA, SLOVAK, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, TURKEY, UKRAINE, UNITED KINGDOM, UZBEKISTAN

Purchase method Self-subscription via Easy Menu *100# or Hotlink app