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Terms & Conditions

Service Specific Terms & Conditions (“SSTC”) – Hotlink Merdeka Voucher 2023 Promotion

Version date: 31 August 2023

    1. Promotion: Hotlink Merdeka Voucher 2023 Promotion
    2. You: All Hotlink Prepaid subscribers who are eligible to participate in this Promotion.
    3. Promotion Period: Effective from 31 August 2023 until 6 September 2023 (both dates inclusive) or full redemption of Voucher, whichever is earlier.
    4. Voucher(s): Voucher(s) in the Hotlink app for:
      1. Free Internet Pass; or
      2. Discount for Internet Pass,
      whichever is applicable.
    5. Participating Deal(s): Selected Hotlink Merdeka Internet Pass in the Hotlink app.
    6. The Promotion and your use of the Service(s) are subject to the General Terms & Conditions (“GTC”) at, this Service Specific Terms & Conditions – HotlinkMU Raya Haji 2023 Promotion (“SSTC”), Maxis Fair Usage Policy (“FUP”) accessible at and any other applicable terms and conditions, all available at
    7. Capitalised terms herein have the same meaning as defined in the GTC.
    8. Any conflict or inconsistency between this SSTC and the GTC shall be construed in the following order of precedence: (a) SSTC; and (b) GTC.
    9. We reserve the rights without liability, to revise this SSTC, the GTC, Promotion and our pricing at our sole discretion. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept that you are responsible for regularly reviewing information on the plan(s) and Service(s), including changes to the Agreement. Your continued use of the Service(s), and/or plan(s) (after the Effective Date of any revision/change to the terms and conditions of the Agreement, Services, and/or plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you will terminate the plan(s) and/or the use of the Services by giving us written notice within twenty (28) days from the Effective Date, failing which you are deemed to have accepted the changes.
    1. You must be a new or existing customer of Maxis who is:
      1. a Hotlink prepaid subscribers;
      2. a resident in Malaysia; and
      3. at least 18 years of age. Participants below the age of 18 years old must obtain written parental consent to participate, a copy of which is to be made available to Maxis upon request at any time. In the event the parent of the Hotlink user (“Parent”) allows the Hotlink user to participate in this Promotion, the Parent acknowledges and agrees that the terms and conditions contained herein shall be binding upon the Parent.
    2. Participants of this Promotion shall mean the person who are eligible for this Promotion, and shall be subject to proof of eligibility and suitability requirements as stipulated within this terms and conditions and as determined by Maxis.
    3. Notwithstanding the above, your eligibility to participate in the Promotion and Maxis giving out of the Voucher are subject to our absolute discretion.
    1. You are responsible for payment of all Charges associated with Hotlink Prepaid plans and Participating Deal(s) you purchased during and after the Promotion Period.
    1. To participate in the Promotion, you are required to claim the Voucher via Hotlink app, and use the Voucher you claimed on the same day by purchasing any of the Participating Deal(s) in the Hotlink app during the Promotion Period.
    2. By participating in the Promotion, you agree to be bound by the applicable terms and conditions of the relevant Participating Deal(s) which you have purchased. The terms and conditions of the Participating Deal(s) can be found at
    1. Subject to the fulfilment of the terms and conditions of this Promotion, you will be eligible to claim and utilize the Vouchers in the Hotlink app.
    2. The Voucher available for use is limited to 10,000 units per day during the Promotion Period and hence, is given on a first come, first served basis.
    3. The Voucher can only be used for the Participating Deals as determined by Maxis.
    4. The Vouchers are only valid on the day you claim the Vouchers.
    5. In the case of Voucher for free Internet Pass, the Voucher can only be used for streaming and downloading purposes.
    1. This Promotion is provided on an "AS IS" basis without any representations or warranties of any kind whether express or implied. Maxis, its related and affiliated corporations disclaim and exclude all warranties relating to or in connection with the Promotion including warranties of merchantability, fitness for a particular purposes, security and accuracy.
    2. The Voucher is not exchangeable for cash. Any Voucher unutilized and/or unredeemed are not encashable, returnable and/or refundable.
    3. Maxis’ decision on the selection of participants who are eligible and entitled to the Voucher shall be final and conclusive and Maxis shall entertain no correspondence, complaint, or appeal at any time during or after the Promotion Period.
    4. In no event shall Maxis, its related and affiliated corporations, sponsors, agencies and representatives be liable to you or to anyone else for any loss or injury or any direct, indirect, special, exemplary, consequential damages, or any damages whatsoever, whether in contract, negligence or in tort, arising out of or in connection the Promotion, and your participation in the Promotion.
    5. Maxis shall not be liable to the participants or for any other party for any loss or damage of whatsoever nature suffered by a participant or such other party as a result of participation or non-participation in the Promotion or as a result of any act or omission on the part of Maxis.
    6. Maxis is not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, unauthorized access to, or alteration of, user or member communications, or any problems or technical malfunction of our telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of e-mail or players on account of technical problems or traffic congestion on the Internet.
    7. Maxis reserves the right, in its sole discretion, without prior notice, to disqualify any participant that is found or suspected of tampering with the operation of this Promotion or to be in violation of the terms and conditions.
    8. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Promotion and/or Service(s) for such time as we see fit or terminate, discontinue or disconnect the Promotion and/or Service(s) if your usage:
      1. shows excessive usage or placing unusual burdens on the network;
      2. is for unlawful activities or for suspected fraudulent activities;
      3. is not in accordance with FUP; and/or
      4. is for commercial/non-personal purposes.
    9. The terms and conditions stated herein shall be governed by the Laws of Malaysia and subject to the exclusive jurisdiction of the courts of Malaysia.